8 Replies Latest reply on Nov 12, 2014 11:41 AM by A.T. Romano

    Adobe Premier Elements DVACORE.DLL Crash

    Technician907

      Premier Elements 12 keep crashing on startup or shortly after startup with the same error message.  Here's the problem details:

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Adobe Premiere Elements.exe

        Application Version:    12.0.0.0

        Application Timestamp:    523cd4d5

        Fault Module Name:    dvacore.dll

        Fault Module Version:    11.0.0.0

        Fault Module Timestamp:    523cc5bf

        Exception Code:    c00000fd

        Exception Offset:    00000000000698b6

        OS Version:    6.1.7601.2.1.0.256.48

        Locale ID:    1033

       

      System:

      Windows 7 64 bit with 16GB RAM. 

      Processor is an Intel Core i7-2760QM 2.4GHz

      Display is an NVIDIA NVS 315

       

      Here is what I have done so far:

       

      1. Updated the latest graphics card from Nvidia website directly (manufacturer)

      2. Tried installing older legacy versions of the driver (11 or 12 previous versions)

      3. Uninstalled antivirus (McAfee)

      4. Reinstalled antivirus and checked instances for programs

      5. Checked Nvidia control panels and changed stereoscopic and 3D settings

      6. Running in msconfig (safe boot with minimal resources) I did this to see if a service or process would be causing the crash

       

      After reading this software's forums and a several other suggestions (spend probably over 40 hours on reading and trying fixes) there doesn't seem to be a fix for this. What is the cause of this crash?