2 Replies Latest reply on Nov 4, 2014 1:05 AM by Ashutosh.Nigam

    Maintenance update failed CS5 Design Premium

    GARFERS Level 1

      I am not good at forums and hope this is the right place. If not, please someone guide me because I need help.

       

      I have gotten a failed update warning many times on my Win7 Ultimate machine after trying to do a maintenance update on my CS5 Design Premium. Does anyone know what to do? With all due respect I was angered to learn from Prakesh via chat support that I had to turn to the forums for help with a software update issue!! I thought forums were for learning how to use features of the software, not what I would consider a software technical issue. Is this common with ADOBE?

       

      I also have CS6 Production Premium but haven't encountered any update issues with it.......yet.

       

      ANY help would be greatly appreciated. I spent THOUSANDS of dollars on these 2 packages and can't believe I can't make a call to ADOBE!

        • 1. Re: Maintenance update failed CS5 Design Premium
          Level 5

          Obviously, you are NOT addressing Adobe here in the user forums.

           

          The reason you were redirected here is that CS5 is now obsolete and no longer supported.  That has been Adobe's policy for years, to stop supporting a version very shortly after the new version is released.

           

          In Adobe's eye's, you are three versions behind.

           

          Yes, this policy is the norm, not just "common with Adobe".

           

          Try this dedicated forum:

           

          Downloading, Installing, Setting Up

          • 2. Re: Maintenance update failed CS5 Design Premium
            Ashutosh.Nigam Adobe Employee

            Please  provide us with the following logs.

            You can find them at:

            Installer logs

            For Mac:

            Library\Logs\Adobe\Installer

            For Win:

            Program Files(x86)\Common Files\Adobe\Installers

             

            AAM logs

            For Mac:

            /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

            For Win:

            C:\Users\<username>\AppData\Local\Adobe\AAMUpdater


            You can zip all the files together and send us through mail. This would help us in finding the root cause.

            Appreciate your help. Apologize for the inconvenience.

            Regards,
            Ashutosh

            asnigam@adobe.com