Maybe the issue isn't actually a banking issue? Or maybe they didn't like the tone of the conversation, or that their script says to send people to the forums if the issue remains unresolved.
In any case, unless you describe what is occurring (without divulging any private info) it's hard to tell.
I am sorry for the trouble being faced by you, we have 24X7 phone/ chat support for this,
The phone number can vary as per region, so please choose the region accordingly. Contact Customer Care
Please feel free to mail me in person the details of your issue, I can certainly assist you regarding this.
I was able to eventually get a chat response and resolved my issue with payment from my bank. I was under pressure to resolve it within 24 hours because of a fraud watch, so was anxious. I kept getting a canned message that said I should see if I can resolve it in the community forums instead with a link. Since I'd already listed my personal billing information issue I was actually highly irritated that this message kept repeating.
To resolve this, perhaps when a support chat is desired and filters through as a billing issue you might want that message to read differently, such as "we are busy with other customers but will be with you as soon as possible, you are important to us...." or something like that.....definitely not go to community forums!
I was helped very well by Naveen (can't remember her last name, sorry). I also appreciate your willingness to help, thank you.
LOL...my tone was fine it was a banking issue and not an Adobe issue. I just thought it totally out of character to ask someone to put private conversations in forum setting. It actually was all private and I could/wouldn't divulge it here. My point was to let someone see it was happening.
Thanks for the attempt at helping me, I do appreciate that very much!