The problem was resolved after downloading and installing Apple Quicktime which was not on my PC at all :-)
I can import .MOV files now :-)
Did not help for Windows 7 and Premier Elements 12
Any other suggestions?
What is the source of your .mov file..(brand/model/settings of the camera that recorded the video)......what is the video and audio compression and frame rate?
Are you working with the 12.1 Update of 12? If not, please do so using an opened project's Help Menu/Update. Both QuickTime and Premiere Elements need to be run from a User Account with Administrative Privileges. Are you doing that?
Narrowing things down
Are all files with the .mov file extensions the only video files that you cannot import into the program? Any exceptions?
When you open Premiere Elements 12/12.1 to the Expert workspace and go to Publish+Share/Computer/QuickTime, does that choice have its presets?
Let us start here and decide what next based on your reply.
OK, issue update
After I installed the latest QuickTime version Premier 12 still would not open MOV files.
Then I saw others had rebooted their system after updating.
So I shutdown everything and rebooted the PC. Premier Elements 12 will now correctly import MOV files.
For some reason I am seeing your post in my Inbox Emial Notification before it appears in the thread. I did not want to wait for that post to show up here and not reply because I got detoured from answering. I suspect that right after I post your post will mysteriously get posted in your thread.
I saw the magnificent news - your Premiere Elements 12/12.1 is working for .mov files after the QuickTime (latest version install) and a restart of your computer.
Thanks for reporting the results which will enable you to move forward with your Premiere Elements project.
Best wishes for the New Year and always.
Thank you forums for the fix (Installing Quicktime) for Elements 12 on Windows 10.
Do Elements developers read this stuff so us confused users get better error messages than "importer generic error"?!