17 Replies Latest reply on Mar 1, 2015 5:55 AM by filobass

    AE CC crashes on startup in Yosemite

    3ddon Level 1

      AE CC and CC (2014) crashes on startup since I upgraded to Yosemite. I get this message:

       

      Last log message was: <140735200408320> <DynamicLink> <5> /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/dynamiclinkmanager.app

       

      I am on a 2010 Mac Pro with NVidea 285 graphics card.

        • 2. Re: AE CC crashes on startup in Yosemite
          3ddon Level 1

          I checked and the Permissions are already set to read and write. Premiere Pro, Photoshop, Illustrator and AE 6 all open in Yosemite, only AE CC and AE CC(2014) crashes. AE CC worked fine in the last OS.

          • 3. Re: AE CC crashes on startup in Yosemite
            Todd_Kopriva Level 8

            > I checked and the Permissions are already set to read and write.

             

            Did you try actually setting the entire Adobe preferences folder and all of its contents to read/write? Often, when people say that they "checked", they don't mean that they checked every file and every folder, and it turns out that the problem was in fact that a single item's permissions had been set incorrectly by the OS upgrade.

            • 4. Re: AE CC crashes on startup in Yosemite
              3ddon Level 1

              I have "right Clicked" on my Library Folder, my Preferences Folder, and my Adobe Folder. I've clicked on "Get Info" and they all have said I have Read & Write permissions. In addition I checked the 33 folders within the Adobe folder and they all had Read & Write permissions. I also checked the 12.2, 13.0, and 13.1 folders under After Effects and they all had Read & Write permissions. Am I missing something here?

              • 5. Re: AE CC crashes on startup in Yosemite
                Todd_Kopriva Level 8

                I'm suggesting taking the action of setting the permissions for the entire Adobe preferences folder and all of its contents---taking an action (which may be moot and redundant in your case) rather than doing a "check" that might miss the single individual file that is causing a problem.

                • 6. Re: AE CC crashes on startup in Yosemite
                  3ddon Level 1

                  Do you want me to copy and paste Problem Report into this thread? It is huge.

                  • 7. Re: AE CC crashes on startup in Yosemite
                    3ddon Level 1

                    How do I do that? Do I right click on the folder, click Get Info, unlock at the bottom and change Read & Write to Read and than back again to Read & Write?

                    • 8. Re: AE CC crashes on startup in Yosemite
                      3ddon Level 1

                      I right clicked on the Adobe folder, clicked Get Info, unlocked at the bottom, Selected my name in the users column Read & Write was selected, I than clicked on the setup icon and selected Apply to enclosed items. It saved the changes. I than tried to start AE and it still crashes.

                      • 9. Re: AE CC crashes on startup in Yosemite
                        Todd_Kopriva Level 8

                        Thanks. I just wanted to make sure that we had gotten that possible cause completely out of the way.

                         

                        Go ahead and paste in the entire crash report in response to this message. I may trim it down after you've posted it to just show the likely relevant parts.

                        • 10. Re: AE CC crashes on startup in Yosemite
                          3ddon Level 1

                          I can't seem to send the Crash Log.

                          • 11. Re: AE CC crashes on startup in Yosemite
                            3ddon Level 1

                            Where do we go from here. How do I get the Crash Log to you. When I cut and paste it into this thread and hit "Add Reply" it doesn't get sent.

                            • 12. Re: AE CC crashes on startup in Yosemite
                              Szalam Adobe Community Professional & MVP

                              I had a problem the other day with a long post refusing to send. I sent a post via email reply, it posted as a blank message, I edited the blank post, adding in a bit at a time, and it eventually was the full message.

                               

                              Or, you could use something like PasteBin which is a lot easier.

                              • 13. Re: AE CC crashes on startup in Yosemite
                                Todd_Kopriva Level 8

                                Nearly always, the useful part of a crash report is in the first several dozen lines. Just post those.

                                • 14. Re: AE CC crashes on startup in Yosemite
                                  3ddon Level 1

                                  Here is the first portion of the crash report:

                                   

                                  Process:           After Effects [426]
                                  Path:              /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects
                                  Identifier:        com.adobe.AfterEffects
                                  Version:           12.2 (12.2)
                                  Code Type:         X86-64 (Native)
                                  Parent Process:    ??? [1]
                                  Responsible:       After Effects [426]
                                  User ID:           501

                                   

                                  Date/Time:         2014-11-05 10:59:27.887 -0500
                                  OS Version:        Mac OS X 10.10 (14A389)
                                  Report Version:    11
                                  Anonymous UUID:    96019C3A-4C7C-DE3D-4C96-C99FBF7A1990

                                   

                                   

                                  Time Awake Since Boot: 510 seconds

                                   

                                  Crashed Thread:    0  Dispatch queue: com.apple.main-thread

                                   

                                  Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
                                  Exception Codes:   KERN_INVALID_ADDRESS at 0x00000000000000a8

                                   

                                  VM Regions Near 0xa8:

                                  -->

                                  __TEXT             0000000100000000-0000000100004000 [   16K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/MacOS/After Effects

                                   

                                  Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                                  0   com.matrox.vpg.MXO2AfterEffects    0x000000012b66d074 com_matrox_vpg_DALHelper::DALDevice::getNumberOfVideoOutputStreams() const + 4

                                  1   com.matrox.vpg.MXO2AfterEffects    0x000000012b667e3b -[MatroxWYSIWYG acquireHardware] + 545

                                  2   com.matrox.vpg.MXO2AfterEffects    0x000000012b667a28 -[MatroxWYSIWYG init] + 323

                                  3   com.matrox.vpg.MXO2AfterEffects    0x000000012b66559e EntryPointFunc + 62

                                  4   com.adobe.AfterEffectsLib.framework    0x00000001002c8e11 SetupGeneralPluginScan() + 1969

                                  5   PLUG.dylib               0x000000010237ecbf PLUGp_DoCleanups(PLUG_Sack*, int (*)(short, char const*, void*, unsigned char*), void*) + 127
                                  6   PLUG.dylib               0x000000010237b47e PLUG_Search + 414

                                  7   com.adobe.AfterEffectsLib.framework    0x000000010026139a Egg_PlugSearch(PLUG_Sack**, unsigned char*) + 986

                                  8   com.adobe.AfterEffectsLib.framework    0x000000010026722a CEggApp::BirthPlugins(FILE_ScSpecH&) + 154

                                  9   com.adobe.AfterEffectsLib.framework    0x000000010026bb5e CEggApp::IEggApp(bool, bool) + 1326

                                  10  com.adobe.AfterEffectsLib.framework    0x000000010024ead1 CEggApp::CEggApp(bool, bool, int) + 1137

                                  11  com.adobe.AfterEffectsLib.framework    0x000000010027ebdd MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 733

                                  12  com.adobe.AfterEffectsLib.framework    0x000000010027e8cb EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

                                  13  com.adobe.AfterEffects   0x00000001000038ae main + 1838
                                  14  com.adobe.AfterEffects   0x0000000100003174 start + 52

                                   

                                  Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                                  0   libsystem_kernel.dylib   0x00007fff8edb422e kevent64 + 10
                                  1   libdispatch.dylib         0x00007fff9035ca6a _dispatch_mgr_thread + 52

                                   

                                  Thread 2:

                                  0   libsystem_kernel.dylib   0x00007fff8edb3946 __workq_kernreturn + 10
                                  1   libsystem_pthread.dylib   0x00007fff90e3b4a1 start_wqthread + 13

                                   

                                  Thread 3:

                                  0   libsystem_kernel.dylib   0x00007fff8edb3946 __workq_kernreturn + 10
                                  1   libsystem_pthread.dylib   0x00007fff90e3b4a1 start_wqthread + 13

                                   

                                  Thread 4:

                                  0   libsystem_kernel.dylib   0x00007fff8edb3946 __workq_kernreturn + 10
                                  1   libsystem_pthread.dylib   0x00007fff90e3b4a1 start_wqthread + 13

                                   

                                  Thread 5:

                                  0   libsystem_kernel.dylib   0x00007fff8edb3946 __workq_kernreturn + 10
                                  1   libsystem_pthread.dylib   0x00007fff90e3b4a1 start_wqthread + 13
                                  • 15. Re: AE CC crashes on startup in Yosemite
                                    3ddon Level 1

                                    Here is the next bit:

                                     

                                    Thread 6:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3946 __workq_kernreturn + 10

                                    1   libsystem_pthread.dylib       0x00007fff90e3b4a1 start_wqthread + 13

                                     

                                    Thread 7:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3946 __workq_kernreturn + 10

                                    1   libsystem_pthread.dylib       0x00007fff90e3b4a1 start_wqthread + 13

                                     

                                    Thread 8:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3946 __workq_kernreturn + 10

                                    1   libsystem_pthread.dylib       0x00007fff90e3b4a1 start_wqthread + 13

                                     

                                    Thread 9:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3946 __workq_kernreturn + 10

                                    1   libsystem_pthread.dylib       0x00007fff90e3b4a1 start_wqthread + 13

                                     

                                    Thread 10:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3946 __workq_kernreturn + 10

                                    1   libsystem_pthread.dylib       0x00007fff90e3b4a1 start_wqthread + 13

                                     

                                    Thread 11:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3946 __workq_kernreturn + 10

                                    1   libsystem_pthread.dylib       0x00007fff90e3b4a1 start_wqthread + 13

                                     

                                    Thread 12:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3946 __workq_kernreturn + 10

                                    1   libsystem_pthread.dylib       0x00007fff90e3b4a1 start_wqthread + 13

                                     

                                    Thread 13:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3946 __workq_kernreturn + 10

                                    1   libsystem_pthread.dylib       0x00007fff90e3b4a1 start_wqthread + 13

                                     

                                    Thread 14:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3946 __workq_kernreturn + 10

                                    1   libsystem_pthread.dylib       0x00007fff90e3b4a1 start_wqthread + 13

                                     

                                    Thread 15:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3946 __workq_kernreturn + 10

                                    1   libsystem_pthread.dylib       0x00007fff90e3b4a1 start_wqthread + 13

                                     

                                    Thread 16:

                                     

                                    Thread 17:

                                    0   libsystem_kernel.dylib            0x00007fff8edb3132 __psynch_cvwait + 10

                                    1   com.apple.CoreServices.CarbonCore    0x00007fff88fa47e0 TSWaitOnCondition + 108

                                    2   com.apple.CoreServices.CarbonCore    0x00007fff88fa49df TSWaitOnConditionTimedRelative + 171

                                    3   com.apple.CoreServices.CarbonCore    0x00007fff88f7431d MPWaitOnQueue + 192

                                    4   com.adobe.dvacore.framework   0x00000001033e623c dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140

                                    5   com.adobe.dvacore.framework   0x00000001033e4220 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144

                                    6   com.adobe.dvacore.framework   0x00000001033d63bc boost::function0<void>::operator()() const + 28

                                    7   com.adobe.dvacore.framework   0x00000001033e11a3 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115

                                    8   com.adobe.boost_threads.framework    0x00000001081b88ae thread_proxy + 158

                                    9   libsystem_pthread.dylib       0x00007fff90e3d2fc _pthread_body + 131

                                    10  libsystem_pthread.dylib       0x00007fff90e3d279 _pthread_start + 176

                                    11  libsystem_pthread.dylib       0x00007fff90e3b4b1 thread_start + 13

                                     

                                    Thread 18:

                                    0   libsystem_kernel.dylib            0x00007fff8edb4216 kevent + 10

                                    1   com.adobe.dvatransport.framework    0x0000000107f31dc7 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375

                                    2   com.adobe.dvatransport.framework    0x0000000107f31938 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 568

                                    3   com.adobe.dvatransport.framework    0x0000000107f215b7 SkyConnectionEnv::MainLoop() + 167

                                    4   com.adobe.dvatransport.framework    0x0000000107f21069 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9

                                    5   com.adobe.boost_threads.framework    0x00000001081b88ae thread_proxy + 158

                                    6   libsystem_pthread.dylib       0x00007fff90e3d2fc _pthread_body + 131

                                    7   libsystem_pthread.dylib       0x00007fff90e3d279 _pthread_start + 176

                                    8   libsystem_pthread.dylib       0x00007fff90e3b4b1 thread_start + 13

                                     

                                    Is this enough to work with?

                                     

                                    Thanks

                                    • 16. Re: AE CC crashes on startup in Yosemite
                                      Szalam Adobe Community Professional & MVP

                                      The Matrox drivers seem to be crashing. Have your Matrox products been vetted for Yosemite yet?

                                      • 17. Re: AE CC crashes on startup in Yosemite
                                        Todd_Kopriva Level 8

                                        As Szalam says, the crash log is pointing to Matrox drivers that aren't ready for Yosemite yet. I suggest uninstalling your Matrox drivers now and contacting Matrox for an update.

                                        • 18. Re: AE CC crashes on startup in Yosemite
                                          3ddon Level 1

                                          Yes, I uninstalled the drivers and AE works fine now. I checked the Matrox forum and everyone is clamoring for an update.  Thank you for your help.

                                          • 19. Re: AE CC crashes on startup in Yosemite
                                            filobass Level 1

                                            How do I uninstall the drivers for Matrox operating system Yosemite ?