Is there an error message?
Is it just Lightroom that crashes, or the entire computer crashes?
JUst lightroom, there is no error message per se, just windows encountered a problem openinrg this program and then it searches for solutions (i assume over the web)- no solutions are found.
Could you give the Event Viewer a look?
If you open it and look into System
%windir%\system32\eventvwr.msc /s (you can type it in in the run input field on the start menu)
Look into Windows logs/Applications
Hi- thanks for your response - this is the copy and paste from the Érror'event:
Faulting application name: lightroom.exe, version: 126.96.36.199, time stamp: 0x53ce7bf8
Faulting module name: wichitafoundation.dll, version: 188.8.131.52, time stamp: 0x53ce7a9e
Exception code: 0xc0000005
Fault offset: 0x0000000000006c04
Faulting process id: 0xa38
Faulting application start time: 0x01cffc42f99be1ee
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6\lightroom.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6\wichitafoundation.dll
Report Id: 79b58c56-6836-11e4-8f54-0023182aab89
I'm not very techy so have no clue what this means...
Does it help to:
- On the Internet Explorer Tools menu, click Internet Options.
- In the Internet Options dialog box, click the Advanced tab.
- In the Security category, check Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 (if available).
- Note It is important to check consecutive versions. Not selecting consecutive versions (e.g. checking TLS 1.0 and 1.2, but not checking 1.1) could result in connection errors.
- Click OK