1 Reply Latest reply: Nov 6, 2014 2:47 AM by Alex Pavelescu RSS

    Business Catalyst email clients forgot password

    corneliusgloria Community Member
    corneliusgloria Nov 5, 2014 9:12 PM

      Client using Business Catalyst as CMS and email client DNS was moved, then when email access to the former Business Catalyst mail (mail.hostedemail.com) was not available DNS was reverted back.

       

      We need to determine if the following process steps are correct

       

      1) A recovery email needs to be sent from the Business Catalyst CMS

       

      with the DNS records and CNAME records INTACT reverted back to Business Catalyst CMS and mail

       

       

      2) That password will be used to log in https://mail.hostedemail.com/?_task=login

       

       

      3) Mail migration and archive can begin. Username password resets will be performed for

      each user.

       

       

      Question: Archive (mail up to the DNS and MX change of a day ago) mail is still on the server (worldsecuresystems.com) hostedemail.com

        • 1. Re: Business Catalyst email clients forgot password
          Alex Pavelescu Adobe Employee
          Alex Pavelescu Nov 6, 2014 2:47 AM (in response to corneliusgloria)

          Hi Cornelius

           

          When DNS was removed from the BC Site Admin, if the MX record was deleted then the e-mails (the entire mail account) were deleted from OpenSRS (our email provider). When the DNS was re-added, the account at SRS was re-created, but from scratch. So what needs to happen here in order to recover lost e-mail is to have this issue raised to our provider. What I'll kindly ask you to do is raise a ticket with our Support Channel, and we'll pick up from there.

           

          Kind Regards,

          Alex