0 Replies Latest reply on Nov 6, 2014 4:34 AM by KHawk

    Adobe pro XI Crashing event ID 1000

    KHawk

      Guys, please help. adobe keeps on crashing on us with the following error code.

       

      Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x9b4e8c77

      Faulting process id: 0x1674

      Faulting application start time: 0x01cff91d4047e8bf

      Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

      Faulting module path: unknown

      Report Id: f937561f-6510-11e4-8013-2c44fd23c2f1

       

      we have tried reinstalling and this fix aswell "delete all the adobe folders under c:\users\"username"\appdata\local\ c:\users\"users name"\appdata\roaming\   and c:\users\"users name"\appdata\localnow\.

      with no success. please advise. we are running on win7 x64