2 Replies Latest reply: Nov 6, 2014 4:45 PM by zm76 Branched from an earlier discussion. RSS

    Installation Problem on Yosemite (MacOS 10.10)

    zm76 Community Member

      Running Yosemite (10.10). Using Safari Version 8.0 (10600.1.25)

       

      Not working here in any form. The offline installer quits at 40% and the online installer returns "process not elevated". I've uninstalled Flash and that had no result.

       

      Screen Shot 2014-10-20 at 01.42.09.png

       

      Screen Shot 2014-10-20 at 02.10.10.png

       

       

      I see a few entries like this in the system logs:

      10/20/14 01:43:46.492 Adobe Flash Player Install Manager[7233]: Persistent UI failed to open file file://localhost/~/Library/Saved%20Application%20State/com.adobe.flashplayer.installmanag er.savedState/window_1.data: Permission denied (13)

       

      Here is the relevant part of the installer's log:

      2014-10-20 01:57:12 -0400 [I]  IM: ---------- log start ----------

      2014-10-20 01:57:12 -0400 [I]  IM: All install checks pass

      2014-10-20 01:57:16 -0400 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

      2014-10-20 01:57:22 -0400 [I]  IM: [install started]

      installer: Package name is Adobe Flash Player

      installer: Installing at base path /

      installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

      2014-10-20 01:57:32 -0400 [I]  IM: [install completed]

      2014-10-20 01:57:32 -0400 [E]  IM: [install failed]

      2014-10-20 01:58:44 -0400 [I]  IM: ----------  log end  ----------

      2014-10-20 02:20:35 -0400 [I]  IM: ---------- log start ----------

      2014-10-20 02:20:38 -0400 [I]  IM: 1407

      2014-10-20 02:20:43 -0400 [I]  IM: ---------- log start ----------

      2014-10-20 02:20:44 -0400 [I]  IM: 1407

      2014-10-20 02:20:45 -0400 [I]  IM: 1407

      2014-10-20 02:20:49 -0400 [I]  IM: ----------  log end  ----------

       

      It looks like the installer is trying to access that folder as if it were a Windows folder, instead of using shell escapes to include the spaces. A guess.

      Also, the com.adobe.flashplayer.installmanager.savedState is only readable by "system" and no-one else. I cannot access it even as administrator.

       

      Hope this helps.