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1. Re: Captivate 8 Unknown Error returned after post of quiz results
AntiCruelty Nov 10, 2014 4:17 PM (in response to Rottimom)I am receiving the same error. quiz results are reported fine, but on the user's end they get a window that says "unknown error".
Would someone please address this, thank you
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2. Re: Captivate 8 Unknown Error returned after post of quiz results
RodWard Nov 10, 2014 7:35 PM (in response to AntiCruelty)Have you verified that your web server is set up to serve PHP pages? (IIS doesn't do this straight out of the box.)
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3. Re: Captivate 8 Unknown Error returned after post of quiz results
AntiCruelty Nov 11, 2014 6:42 AM (in response to Rottimom)yes, PHP is setup and it works. As I mentioned, I'm able to use the Quiz Results Analyzer to pull quiz results just fine from the internalserverread.php file, even though the users get an "unknown error" message.
So we do run a Windows domain based on a Windows Server 2008 domain controller; strangely, when I'm logged in to a workstation and take the quiz, I don't get the "unknown error". It only seems to happen to other users, which points to a permissions problem but all of the permissions are clearly set on the PHP files to allow read/write for all domain users. I even created a dummy account replicating all of my profiles memberships/permissions and it didn't work on that one. Besides, if it really was a permissions issue, why would Captivate allow those people to post their results to the internalServerReporting.php at all? As it is, despite the "unknown error" message, they post their results just fine.
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4. Re: Captivate 8 Unknown Error returned after post of quiz results
RodWard Nov 11, 2014 4:39 PM (in response to AntiCruelty)Is it possible those users have their browser permissions set up to notify them about ALL JavaScript errors? Maybe they're using more strict permissions than you are.
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5. Re: Captivate 8 Unknown Error returned after post of quiz results
AntiCruelty Nov 12, 2014 1:42 PM (in response to RodWard)Turns out you were right; I created a dummy user as an Active Directory admin, and from their profile they get no problem, only normal users do (I thought I tested that before, but anyway..)
It's kind of strange because I never thought users had browsing restrictions, only restrictions to system settings (e.g. installing apps). Sometimes they also get a message that says "no connection". Weird.
Good call.
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6. Re: Captivate 8 Unknown Error returned after post of quiz results
Rottimom Nov 13, 2014 1:56 PM (in response to AntiCruelty)AD is not the problem here as I just tested it with our AD Admin's login and I still get the error. As for the response that it may be the JS setting that might be possible but if it is writing to the file it should not be getting a JS error. I did find a work around. Since the data is being written to the server as wanted I just went into the Captivate JS file and modified the error message to say that the user has complete the quiz. While this works I think the whole method that Captivate is using to track results is terrible. First there is the whole security issue that is created with the PHP InternalServerReporting script. Then there is the issue of a pop-up box that you have no control over unless you go into the JS (which I did to modify the box descriptions).


