3 Replies Latest reply on Nov 8, 2014 12:37 PM by A.T. Romano

    fatal error at new installation of ver 9

    janne46

      on a new Hp Laptop computer with Win 7 pro, I try to install my original Premiere Elements 9 CD, and the installation goes to normal ending.

      Try-ing to start the program, I dont see anything I am used to see , only some screen for some "Sorting" service in the program,

      and after a while a window " Fatal error occured, and the program must close" -  all in my native swedish language

      I NEVER GET A CHANSE TO WORK IN THE PROGRAM .

      - I have the program in my 4 years old desktop W7 computer and it is working all right there.

      - I have tried to re-install 3 times , but still the same fatal error and shut down behaivor.programs

       

      I get the feeling that the program "elements 9" does not work on HPlaptop and win 7 ? ? ?

      beacuse it is working well on an older computer with W7

       

      Has anybody an idea about this ?

       

      // Janne