3 Replies Latest reply: Nov 8, 2014 9:28 AM by Dicheirus

Adobe Premiere elements 13 disk has no setup.exe file. How do I reach a human at Adobe?

Dicheirus Nov 8, 2014 9:08 AM

I have been receiving the Adobe run around. It is impossible to reach a human about the defective disk that lacks setup.exe. Does Adobe just take money and not have any technical support at all? Adobe automated system referred me to this forum. However, I don't see how forum can supply me with a workable installation disk. I just bought product from Amazon and paid for next day delivery of disk but have disk with no setup.exe.

Is there any way to reach a human at Adobe?

Thanks.

1. Re: Adobe Premiere elements 13 disk has no setup.exe file. How do I reach a human at Adobe?

John T Smith Nov 8, 2014 9:21 AM (in response to Dicheirus)

Are you 100% sure you are putting the Windows disc in your drive, and not the Mac disc? (I think the boxed product has both)

I don't have the link handy, but I also think you may download the demo and use your serial number to activate

Serial number and activation chat support (non-CC) may help
http://helpx.adobe.com/x-productkb/global/service1.html
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2. Re: Adobe Premiere elements 13 disk has no setup.exe file. How do I reach a human at Adobe?

Dicheirus Nov 8, 2014 9:27 AM (in response to Dicheirus)

Problem has been solved. Many thanks.
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3. Re: Adobe Premiere elements 13 disk has no setup.exe file. How do I reach a human at Adobe?

Dicheirus Nov 8, 2014 9:28 AM (in response to John T Smith)

I had indeed put in the Mac product. Feel very stupid. Thanks for the prompt help.
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