Apple puts up that message, so you'll have to install exact what Apple says to install to avoid the message.
After that, you'll need to reinstall Photoshop CS5 to replace the files damaged by the Yosemite installer.
Thanks for your help, Chris
Hi Chris - I am having the same issue with Photoshop CS5.1.
I installed legacy Java SE6 runtime thru the link you guys provided from Apple. Then when I reopened Photoshop I got the message: "An unexpected and unrecoverable problem has occurred. Photoshop will now exit."
Before I reinstalled Photoshop, I called Apple, as I was also having problems with Dreamweaver CS6. I had repaired permissions, yet was getting "read only" errors on Dreamweaver files. (Prior to my call to Apple I tossed the cache .dat file as I read in these discussions it may be corrupted. No changes. Repaired permissions. No changes.)
Apple helped me fix the permissions problem as Disc Utility did not fix it. We fixed it on the admin level. Dreamweaver is all good and happy now.
As far as my Photoshop was concerned, the high-level tech I worked with at Apple verified it was OK to have Java 6 and higher both on my Mac, and had no clue as to how else to help me before I went ahead and reinstalled Photoshop. He really wanted to help, but couldn't. So I figured a reinstall would be the fix.
I just reinstalled Photoshop. No change. I am still getting the message: "An unexpected and unrecoverable problem has occurred. Photoshop will now exit."
I REALLY need to use Photoshop now, so I am hoping you can help ASAP!!
Thanks so much!
PS - I did not uninstall Photoshop and reinstalled over it with my physical copy, not a download.
I am having the exact same issue when attempting to open PS CS5.1 using OS X Yosemite on MacBook Pro. The problem just appeared today, right after I followed the Install prompt for Java SE6 Runtime, too. Is this a question for Apple? I am hesitant to uninstall and reinstall. And I need PS working NOW. Hope we both get answers soon. Thanks.
Hi Khaki - no, it appears right now Apple can't help beyond what they told me, even though it's an issue between Yosemite and Photoshop. And the Mac tech I worked with didn't just try to pass the buck. I have his direct line, and when we get this fixed via Adobe, I will call him and hopefully it will lead to some fixes on their side so nobody else has to go through this. I had hoped some of the early bugs in Yosemite would have been worked out by now. I just bought a new MacBook Pro two weeks ago and migrated everything over from my old one that was running OS X Mavericks and had been working fine. I had to go to Yosemite now, but I would have preferred to wait.
As far as reinstalling is concerned, I did mine with my Creative Suite disk (so happy I bought a SuperDrive!) and just chose Photoshop to reinstall. It didn't work - so I am wondering if a downloaded version would make any difference? However, it is part of a unit and I don't know if my serial number covers individual components for a downloaded version of Photoshop only.
Also - do we need to do a complete uninstall and reinstall regardless?
Let's hope we get this solved ASAP!
Yes, if you installed CS5 before installing MacOS 10.10, then you have to do a reinstall to replace the files damaged by the MacOS 10.10 installer.
Thanks Chris, but if you read all I said in my posts, I DID do a reinstall and got the same error message.
I said above: I just reinstalled Photoshop. No change. I am still getting the message: "An unexpected and unrecoverable problem has occurred. Photoshop will now exit."
Chris - no reply from you on my last message. Any help you can offer Khaki and I? Would a reinstall first make a difference? Can I just download Photoshop if that would be better to install than my disc version from the Suite?
I have Adobe Suite CS5 which in PS and Dreamweaver. I had the same issues; I couldn't open either of these programs after install Yosemite.....gave me an link to install JAVA SE6. Finally I found a link to Adobe site through PS. I downloaded and installed two JAVA SE8 updates, which corrected the issue.
To expand on my previous explanation, I went to the Adobe site listed below and downloaded the suggested file(s). This cleared up my issue, and I did not need to reinstall any of the CS5 products. I have an iMac. I hope this solves your problem.
Many thanks carvincat, it worked to me, thaaaaanks!!
Hi carvingcat thanks for your posts - sorry for my delayed reply but we were moving last week and I just was able to come back to this today. I had installed the Java 6 and still got the same error. I tried just re-installing Photoshop over the old version and that didn't help. So just now I uninstalled (including preferences - which I had to check the box to do) and reinstalled PS (not the entire Suite, just PS and associated files/apps) - and it works!!!!!!!!!! - so that was the key for me.
Khaki - if you're still having the same problem this may work for you.
I have uninstalled and re installed CS5 twice since upgrading to Yosemite. CS5 is freezing at Scanning for Plugins....What can I do before I go mad
HI Nevslad - I didn't have that problem, but I made sure I uninstalled the Preferences as well - you have to check a box that says to do that. I don't know if this affects the Plugins situation, all I know is what I did worked.
The other thing I'd try is to use the CC Cleaner:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
I didn't use it as I wanted to try the uninstall/install first. I think you may have to uninstall the complete Suite before you use the Cleaner tool, not just Photoshop. Good luck!
Thank You SuzMM I have tried your suggestions but did not work
This question is Not Answered.(Mark as assumed answered)
paula crawford Feb 10, 2015 9:42 AM
I have a new hard drive and OS (Yosemite)
When I try to install Photoshop, I get 'configuration error 15' and think it may be a registration problem.
My late husband bought CS5 for me and I don't know his password.
Our email addresses were with BT at that time and I've changed to another provider and the previous email addresses no longer exist.
This means that I can't alter the password.
I can play with my existing PSDs but can not get JPGs to open in Photoshop.
I get the error message.
I don't know much about computers but am a wizz with photoshop ... restoring and colourising pics
I'm getting nowhere with this and am at my wits' end
Wrote to Adobe (sent a letter) but have had no response
Did that and chose the 'free trial' this time
I wish I had done that.........will know better the next time
Done what ?
I still haven't got anywhere
Sorry Richard I wish I had run the trial version.