Does this happen on a specific site or sites, or do you have no sound anywhere on your computer (in which case, it's probably not Flash -- I'd check the volume controls on the keyboard and/or any speaker connections...)
Thanks Jeromie. It is when using you tube,me berthing else works fine
Sent from my iPad
I am having the same problem. And yes, sound did play from the link you listed and from sites like Apple. Only Youtube is affected on both Firefox and Safari. I just upgraded Flash this morning. Thanks for your help. - Andy
On the YouTube videos, if you right click, does it show About Flash Player, or About HTML5?
Adobe Flash Player.
Thanks Jeromie, in answer to your questions - yes the website plays sound and on youtube it come up as adobe
www.activewoman.eu & www.theactiverider.com
Okay, that's interesting. Thanks for the clarification.
As a workaround, please try the following:
Launch a video
Right-Click and choose Settings
Click the left-most tab
Uncheck Enable Hardware Acceleration
Refresh the page
Hopefully that works as a temporary fix.
To really fix the problem, I'm going to have to track down a comparable set of machines to see if we can reproduce it. It would be very helpful if everyone affected could give me the model of your machine and the full version of Flash Player that you're using (184.108.40.206, etc).
The information from Apple > About This Mac > More Info would be ideal.
Unfortunately, deselecting hardware acceleration did not work. Still no sound.
220.127.116.11, MacBook Air 10.9.5.
Forgot to add: 1.7 GHz Intel Core i7, 8GB 1600 MHz DDR3, Intel HD Graphics 5000 1536MB. Hope that helps. I really need my sound back!
Thanks for working on this. In the meantime, Jerome, can we uninstall the latest Flash version and go back to an earlier version till you get this fixed? If so, could you tell us how to do that?
We offer an Extended Support Release that trails the current version, but includes all of the security fixes. If you're going to run an older version, that's the one that you'll want to use.
You'll need to uninstall the current version in order to move backwards:
You can find the installer here:
Also, I need a couple more details:
- Can you provide me with the generic model (i.e. Macbook AIR - Early 2004). This will help me track down some candidate machines.
- Can you give me a direct link to a video or videos that demonstrate this problem?
Did moving back to Flash Player 13 fix it for you?
To tell the truth, I haven't had time to try. I'll let you know.
Well, this is not good news. Still have the same problem with version 13. But I did not start experiencing the problem till I installed the new version, so now I don't know if it's Flash or something local.
I'm not aware of anyone else complaining about it, and most of Adobe uses Mac as their primary machine. I usually get an earful when anything breaks on Mac, and I'm not seeing the wave of complaints in the forums that I would expect to see if this were a widespread issue. People need their Hulu and HBO GO.
There's a slim chance that we might have broken something, but we haven't been doing a lot of work in that area. It seems unlikely to me, but it's worth it to me to have someone track down the right machine and double-check.
My YouTube is also totally silent. As of today. Yesterday it was fine.
Adobe, you are so into being on the edge of tomorrow you are cutting out everyone else who HAS to use your products.
I have 10.6.8, MacBook Pro.
All other videos work just fine, thank you.
It is nothing on my end.
I don't need to 'double check' anything, thank you.
Your update will not play on my older version of Safari, which I was very happy using. Now it won't play on Chrome, which is up to date.
What next, terminal shell?
It is just YouTube.
CNN works fine, Hulu is fine, rebooted, did everything.
Also, FYI, In Safari 5.1.10, which is Snow Leopard and still supported by Apple, YouTube no longer will launch. At all. It says Safari is not supported in that version, so I can no longer watch YouTube in Safari - and please don't tell me to update my OS, I have reasons for keeping this install.
I just played YouTube Videos on my iPad , so its not my internet connection that is the problem. It is this version of Chrome.
I read somewhere that someone's new install of Flash gave a default setting on sound as "off".
I checked my sound in System Preferences, its fine as well.
For me it is just you tube, which I use a lot. It was absolutely fine until I updated the latest version. How dod i go back to 13, as I only updated as it wouldn't let me play any youtube videos in the older version, so just clicked upgrade. Surely if i go back to where I was, it won't let me play them again - it will say flash plugin out of date.
Thanks for you help
I tried rolling back to 13, but Youtube videos still have no sound.
Now that we know it's not just me, Jerome, any clue as to how long it will take to address this problem? I depend on Youtube videos for my work, so as of this moment, I am stuck.
The bug is open to the video team, but without consistent steps to reproduce, it's unlikely that its going to generate a timely fix.
I did a little more searching, and I've found a number of people on the Apple forums that indicate that this might be the result of some corrupt settings. The people that indicated success, particularly on the older versions of MacOS were all basically just trying variants of making the settings files unreadable. Resetting them to their defaults should be cleaner.
Go to Control Panel > Flash Player > Advanced > Browsing Data and Settings, and hit Delete All
You may also want to delete Safari's browser cache (Safari > Preferences > Privacy > Cookies and other website data > Remove All Website Data).
Then retry YouTube
If that doesn't work, try deleting the following folder:
Your first suggestion, Jerome, did the trick! Thank you so much.
I was informed to come here by someone I messaged on the adobe facebook page. this is my problem...
no sound on internet since updating flash player to 18.104.22.168 I have windows 7 64 bit IE11. youtube vids work fine when flash is disabled but when enabled I have no sound for any vids, including flash.
I just updated and had the exact same problem -No sound on YouTube, but sound on Hulu, CNN etc. HERE'S THE FIX I FOUND. WHen you open the new Flash PLayer for the first time in YouTube it defaults the player with the volume set to ZERO. Click on the Speaker icon, (lower left) and bring up the fader. Could it be that simple? I think it may be. It worked for me and could be the reason only a few people are having this problem.