1 Reply Latest reply on Nov 9, 2014 9:59 AM by John T Smith

    Adobe Premiere Elements 11 not working on Mac Pro?

    hannahdrimer

      So I recently brought a new Mac Pro, I installed adobe premiere elements using the serial number I had previously used on my last laptop, however ever since I downloaded Adobe Premiere Elements 11 on my mac it hasn't been working as well as it should be, it's very choppy and won't run smoothly so has caused me to not be able to edit for 7 weeks.

       

      Any ideas as to why this is and what I can do for it to improve?

       

      Thank you

        • 1. Re: Adobe Premiere Elements 11 not working on Mac Pro?
          John T Smith Adobe Community Professional & MVP

          1st - exactly which operating system?

           

          2nd - From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •You MUST use an account with Administrator Privileges to run Premiere Elements

          •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)

          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?