2 Replies Latest reply on Nov 10, 2014 1:16 PM by Steve Reeves

    LR crashes on start up

    Steve Reeves

      Help Please.

       

      I have an error message " error reading preview cache LR needs to quit will rectify next time" and closes but this happens every time. A couple of times there has been a further message " Internal error occurred an attempt to make a request to a closed server"

       

      Grateful for any suggestions on how to over come this. I have tried safe mode and rebooting.

        • 1. Re: LR crashes on start up
          JimHess Adobe Community Professional & MVP

          Using your system browser, open the folder containing your Lightroom catalog. You will find another folder with the extension .lrdata. You need to delete that folder, and then start Lightroom.

          • 2. Re: LR crashes on start up
            Steve Reeves Level 1

            Hi Jim,

             

             

             

            Thank you very much indeed for your help. I very much suspected that it was due to a corrupted file. I have renamed rather than deleted the file as it was a large file with 7k previews. Just in case. I’ve restarted the program and everything seems fine.

             

             

             

            Thank you again for your help. I will donate £ 10  to the Ebola appeal as a gesture of gratitude.

             

             

             

            Regards

             

             

             

            Steve