2 Replies Latest reply on Nov 11, 2014 1:03 AM by srjjohnson

    My lightroom mobile says it has 500 pictures but doesn't sync?

    srjjohnson

      HHaving issues with lightroom mobile. The cloud says I have 574 picture but most of those are blank unless I click on it. Mobile says it is syncing 3/ 574 but just keeps spinning. I have tried it multi able times but nothing! What is wrong?

        • 1. Re: My lightroom mobile says it has 500 pictures but doesn't sync?
          greule Adobe Employee

          Could you try to re-sign-in to Lr Mobile and let me know if that helps.

           

          If not please try this:

          First remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only).

          Removing the Sync.lrdata might fix whatever the issue is.  Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr, and then wait until it either syncs or gets stuck again and create at this point a Lr Desktop diagnostic log which can hopefully provide some clues.

           

          You can find the  sync.lrdata file here:

          On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

          On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

           

          Please send me the LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

           

          You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

          In addtition send me a Lr Mobile app log as well. This can be triggered when you open up the settings and long press the to LR Icon a diagnostic log will be generated and attached to your local mail client.

           

          -

          Guido

          • 2. Re: My lightroom mobile says it has 500 pictures but doesn't sync?
            srjjohnson Level 1

            Hello,

            I removed lightroom mobile and re downloaded it. It seems to be working. I had the 30 day trial but when it ran out it was another month before I join. Not sure if the lapse had something to do with it or not.

             

            Susan Johnson

            PCC