7 Replies Latest reply: Nov 12, 2014 9:34 AM by A.T. Romano RSS

    Premiere Elements transcoding error

    sal1150 Community Member
    sal1150 Nov 10, 2014 2:45 AM

      After dozens of hours editing I get a transcoding error when trying to burn a project to disk in Premiere Elements 12. Can anyone suggest a solution or workaround?

        • 1. Re: Premiere Elements transcoding error
          John T Smith CommunityMVP
          John T Smith Nov 10, 2014 7:53 AM (in response to sal1150)

          From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180

          •You MUST use an account with Administrator Privileges to run Premiere Elements

          •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)

          •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).

          •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"

          •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

          •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)

          •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.

          •If you are getting error message(s), what is the full text of the error message(s)?

          •What were you doing when the problem occurred?

          •What other software are you running?

          •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?

          •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?

          And some other questions...

          •What are you editing, and does your video have a red line over it BEFORE you do any work?

          •Which version of Quicktime do you have installed?

          • 2. Re: Premiere Elements transcoding error
            A.T. Romano Community Member
            A.T. Romano Nov 10, 2014 4:40 PM (in response to sal1150)

            sal1150

             

            What computer operating system is your Premiere Elements 12 running on? Have you updated 12 to 12.1 using an opened project's Help Menu/Update? If not, please do so.

             

            What produced this error

            a. burn to DVD-VIDEO standard or widescreen

            b. burn to AVCHD format on DVD disc

            c. burn to Blu-ray disc format on Blu-ray disc

            d. other

             

            What is the size of this project...just before you hit burn, does the burn dialog give you a reading for Space Required and Bitrate? What type/capacity disc are you using?

             

            If menus, how many menu markers and how many main menu pages and how many scene menu pages.

             

            1. Expand the Timeline with the -+ slider above the Timeline, press the End key of the computer keyboard. Does the Timeline Indicator stop

            at the last item on the Timeline or does it go beyond that point? If beyond, check out the place where the Timeline Indicator stopped. Look for debris there and remove it if found.

             

            2. Check the spacing of the Timeline menu markers. Check the menus for overlapping buttons.

             

            Let us start here and then decide what next.

             

            Thank you.

             

            ATR

            • 3. Re: Premiere Elements transcoding error
              sal1150 Community Member
              sal1150 Nov 11, 2014 5:42 AM (in response to A.T. Romano)

              Hey ATR, please see responses below in red

               

               

               

              Your help is much appreciated, thanks.

               

               

               

              Andre Foulon

               

              P.O. Box 445

               

              Manjimup WA 6258

               

              T.: 08 9772 1327

               

              Mob.: 0448650687

               

               

               

              Disclaimer: This message may contain privileged and confidential information and is intended for the exclusive use of the addressee(s). You must not disclose this communication to anyone without my prior consent. If you have received this email in error, please notify me by return mail, delete it from your system and destroy all copies. I have exercised care to avoid errors in the information contained in this email but I do not warrant that it is error or omission free. I also use best-practise virus, malware and other malicious code protection routines but cannot warrant that my communications are free from malicious code. Please maintain your virus/hacker/spyware defence up to date.

              • 4. Re: Premiere Elements transcoding error
                sal1150 Community Member
                sal1150 Nov 11, 2014 8:29 AM (in response to A.T. Romano)

                Hi ATR.

                 

                 

                 

                I still am getting the same error message.

                 

                 

                 

                Kind regards,

                 

                 

                 

                Andre Foulon

                 

                P.O. Box 445

                 

                Manjimup WA 6258

                 

                T.: 08 9772 1327

                 

                Mob.: 0448650687

                 

                 

                 

                Disclaimer: This message may contain privileged and confidential information and is intended for the exclusive use of the addressee(s). You must not disclose this communication to anyone without my prior consent. If you have received this email in error, please notify me by return mail, delete it from your system and destroy all copies. I have exercised care to avoid errors in the information contained in this email but I do not warrant that it is error or omission free. I also use best-practise virus, malware and other malicious code protection routines but cannot warrant that my communications are free from malicious code. Please maintain your virus/hacker/spyware defence up to date.

                • 5. Re: Premiere Elements transcoding error
                  A.T. Romano Community Member
                  A.T. Romano Nov 11, 2014 1:41 PM (in response to sal1150)

                  Andre Foulon

                   

                  Please be advised that your threads and replies to them are seen by everyone visiting in the Adobe Premiere Elements Forum whether you reply from an email notification or otherwise. Consequently, to avoid nuisances, please do not include any contact information in your posts. When seen by a moderator, the moderator typically removes that information.

                   

                  Also, your replies in red did not get posted. It may be because you are replying from a cell phone. Best to use the computer browser to reach the Adobe Premiere Elements Forum, Sign In, and then go to your thread for replying.

                   

                  Please try again. From your last post you are still with the error. I am hoping that there will be something in your additional details that will

                  help us to target the cause of the error.

                   

                  Thank you.

                   

                  ATR

                  • 6. Re: Premiere Elements transcoding error
                    sal1150 Community Member
                    sal1150 Nov 12, 2014 3:42 AM (in response to sal1150)

                    Sorry I didn't realise email responses would not show up in the forum correctly. Here is my response to ATR posted using the forum:


                    What computer operating system is your Premiere Elements 12 running on?

                     

                    >Windows 7 SP1 64 bit. This is running on a 2nd generation i7 with 8GB of RAM and more that 1 TB space left on the c:/ drive. I have used this laptop for similar projects before using Premiere Elements 11 and have not had a transcoding problem before. These were similar length (1.5 hr productions of a repertory club in an Australian hick town), shot in HD on the same camera a Canon LEGRIA HF G30.



                    Have you updated 12 to 12.1 using an opened project's Help Menu/Update? If not, please do so.


                    >I updated and tried to publish to DVD again - same result.

                     

                    What produced this error


                    >a. burn to DVD-VIDEO standard or widescreen

                     

                    What is the size of this project...just before you hit burn, does the burn dialog give you a reading for Space Required and Bitrate? What type/capacity disc are you using?

                    >6.96GB (Bitrate 8.00Mbps) to single layer DVD 4.7G, Fit to Disk size selected, resulting in 4.38GB at 4.99Mbps.

                     

                    If menus, how many menu markers and how many main menu pages and how many scene menu pages.

                    > One main menu, 2 scene menu pages with 6 scenes.

                     

                    1. Expand the Timeline with the -+ slider above the Timeline, press the End key of the computer keyboard. Does the Timeline Indicator stop at the last item on the Timeline or does it go beyond that point?


                    >Yes, at end of last item on Timeline.


                    If beyond, check out the place where the Timeline Indicator stopped. Look for debris there and remove it if found.

                    > N/A

                     

                    2. Check the spacing of the Timeline menu markers. Check the menus for overlapping buttons.

                    >Some Scene Markers were slightly out of place at maximum Timeline expansion. How do I get back into the Title and Scene screens to check for button overlaps (don’t believe there are any though)?

                    • 7. Re: Premiere Elements transcoding error
                      A.T. Romano Community Member
                      A.T. Romano Nov 12, 2014 9:34 AM (in response to sal1150)

                      sal1150

                       

                      Thanks for the replies.

                       

                      If you need to get back into the menus to check the main menu page and scene selection page, just go to Tools Menu/Movie Menu and

                      your specific theme with your customizations should appear. Click Done in Movie Menu workspace when you want to exist that area.

                       

                      Also, let us try a quick mini test.

                      Put the present problematic problem aside, saved closed.

                       

                      Open a new project and place a short series of jpeg photos on the Timeline.

                      Try to burn them to DVD disc as DVD-VIDEO. Do you get any transcoding error?

                       

                      If that works, open the problematic project. Make 2 copies of it using File Menu/Save A Copy.

                      Use the copies for the following.

                      Copy 1. Delete first half of Timeline content. Everything else as is. Burn to DVD disc as DVD-VIDEO.

                      Copy 2. Delete second half of Timeline content. Everything else as is. Burn to DVD disc as DVD-VIDEO.

                      What are the results from the two burn to disc?

                       

                      ATR