Unfortunately for you, this is a user-to-user forum. So I don't know how much can be done for you here. Adobe doesn't sell Lightroom 4 any more. It is available for download for those who are still using it and need to reinstall. The trial version can be downloaded and when the appropriate serial number is applied will become a regular version of Lightroom 4. Adobe wouldn't know what version you had installed. My suggestion would be for you to keep trying with customer care.
I applied to this forum as I did not get any reply from Adobe to my customer case.
thanks for your kind reply and consideration
sorry but I couldn't answer earlier. It looks very difficult to overcome your problem, despite of all our efforts. This is why I'll try to interest one of Adobe's competent employee to help you/us.
Please be patient for some time.
what to say....thanks so much for your interest to my trouble.
I love Lightroom, I consider the real and correct dark room for my pictures, but I ve no economic possiibility to buy a new Mac to solve the trouble (to install Lightroom 5 I bought)
thank you so much and hope to hear you soon,
I am checking with the concerned team. Will get back to you as soon as I have a response.
thanks so much for your interest in my trouble
It's right to inform you that I opened a customer case already with Adobe.
My case is no. 0214171858 (return product)
as well explained into my case, I would be more than pleased to pay to have right
serial number enable me to work with my lightroom 4
thanks and hope to hear you soon,
first of all I want to thank you to have tried to help me.
Not having received any reply from concerned team I suppose adobe staff has no interest to solve the matter
In addition I m still begging reply from adobe to my customer case since 5 days with no reply at all.
sorry to say that ADOBE BETRAYED MY TRUST, WITHOUT CONSIDERING MY LOST OF MONEY
as it seems there is no way to claim with anyone (unless open new customer case that will surely not considered) and have back my money I can only inform my photographers comunity abt ADOE DISSERVICE.
I want to thank you to have tried to help me, at least
my best wishes for future