I've uninstalled shockwave and can't reinstall because of reading errors. It won't play the videos and says decompression XT error.

Can you provide a screen shot of any error messages?

Hi.  I am having the same problem as caroline.  I don't have screen shots, but I have the text of the error messages:

I click on the item that uses Shockwave.

First error window:

Missing Shockwave Decompression XTRA - Title only.  There's no more except the OK button.

I click OK, then get:

Director Player Error (Title)

This application requires an Xtra (Text) that either does not exist or failed to initialize properly.  Please make sure the appropriate Xtras are in the Xtras folder(s).

I click on that OK, then get the last box:

Shockwave (title)

Error playing Director movie.

If seeing the screen shots would be more helpful, I can get them for you (I think).

I think it happened when I ran an update for Shockwave.  I reinstalled Shockwave Full for other browsers (I use Firefox - how is that not listed with Safari and IE?!) and then Shockwave Slim.  I've actually reinstalled these over and over, with and without antivirus and malware programs turned off.  I still get the same errors over and over.

Thanks for any help you or anyone can give us!!

I have same problem.  See reply to SeanWilson.

Assuming you're running Windows, download and run the full installer

Thanks for your reply.  I have done that, from  at least two different sites.  I have both the slim and the full.  I watched the details screen as it was downloading and saw it deleting the files from the previous download and then putting files into output folders.  I thought I saw the Xtra files opened but not sure. I tried to go back and check, but I can't find the shockwave program files.  It's not in the Programs or Programs(86) files. The installer file is there but that's all.  In the firefox addons, it shows both the Shockwave and Shockwave Director, both are considered up to date.  BTW, I downloaded the Director file also.  And a new Flash.  And still I get the same errors messages.

I'm running Win 8.1 64 with Firefox 33.1.  I clicked on your link and downloaded that through a download manager and installed it.  So far it still shows the error messages.  I'm shutting down and restarting to see what happens.

UPDATE:  I restarted.  No changes - same errors.

I found this post in another thread.  It is older (from 2007) but might be worth trying.  I will do so now and see what happens.

Shockwave 10.2 r23 plugin for Firefox 2

Nanciewanda wrote:

 

I can't find the shockwave program files.  It's not in the Programs or Programs(86) files.

On your x64 system it would be in C:\Windows\sysWOW64\Adobe\Shockwave 12