3 Replies Latest reply on Nov 10, 2014 11:30 AM by peggySE Branched from an earlier discussion.

    firewall

    peggySE

      Hello,

      i had the same problem and i solved it by reset my firewall settings for the creative cloud. After Effects needs to send data to the cloud during RAM Preview

        • 1. Re: firewall
          David Cabestany Level 1

          After Effects needs to send data to the cloud during RAM Preview

           

          Do you know this for sure, or you're assuming it because that's what fixed your problem?  I'm not saying it's not true, just unlikely, I can't see the need to send data to Adobe' server each time you start a RAM preview, not to mention they would need a huge amount of space to receive all this data worldwide.

          • 2. Re: firewall
            Todd_Kopriva Level 8

            > After Effects needs to send data to the cloud during RAM Preview

            That is completely false.

             

            Regarding the relevance of the firewall settings:

            Several components of After Effects communicate with one another over TCP connections within the computer. Overly aggressive security software can block even these internal TCP communication channels. So, the solution to many such problems is to tell the security software to not do that. See this document for some information about a set of such issues:

            Hang initializing MediaCore

            • 3. Re: firewall
              peggySE Level 1

              Thanks a lot for the information.