I Tried deletinn app and and getting it again
provided that I understood you in the right way: Adobe has provided these things:
Creative Cloud Help/Troubleshoot download and install issues
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html (How many computers ...)
and brandnew: Creative Cloud Help/App doesn’t open; progress wheel spins continually
Retrieving data ...