3 Replies Latest reply: Nov 11, 2014 8:31 AM by Jeff A Wright RSS

    Creative Cloud File Sync Upload Very Slow

    Tpurvis04 Community Member
    Tpurvis04 Nov 10, 2014 3:53 PM

      I am just starting to use CC File Sync.  I already tried to use the sync feature via the desktop app with about eight (8) .MOV files (100-200 MB each).  Not a single file synced.  I did what the online Adobe resources said to do.  I dropped the files into the Creative Cloud folder on my Mac, and I saw the two blue arrows that indicate that the file sync is in progress.  But even after leaving my computer up and running for several hours, not a single file synced.  Later on, most of the files had the little red triangle with an exclamation point, indicating that the sync failed.  

       

      I do have the CC desktop app.  Am I missing something?  Could the problem be with my upload speed?  What type of speed is needed for this thing? 

       

      My upload speed isn't incredible, but enough to upload a 300+ MB file to Dropbox in about 25 min. 

       

      I have just tried uploading straight from the desktop website.  It seems to be moving extremely slow as well. 

       

      On a separate note, is there any way to check on the status of an upload?? I can't seem to find this anywhere.  Basically, a way to see what the upload progress is. 

       

      I have a late 2013 rMBP. 2.0 GHz i7 quad-core, 16GB RAM.  I have had no problem with running the CC desktop apps (premiere, after effects, etc

        • 1. Re: Creative Cloud File Sync Upload Very Slow
          Jeff A Wright Employee Hosts
          Jeff A Wright Nov 10, 2014 4:52 PM (in response to Tpurvis04)

          Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

           

          Tpuvis04 have you verified that your installed security software/software firewall is not blocking the sync process?   Are you on a managed network?

          • 2. Re: Creative Cloud File Sync Upload Very Slow
            Tpurvis04 Community Member
            Tpurvis04 Nov 11, 2014 8:29 AM (in response to Jeff A Wright)

            I don't know.  I wouldn't assume that would be an issue, since uploading to Dropbox works fine.  But, maybe it is.  How would I check something like that? 

             

            Also, I've noticed now that even though I can see those two blue arrows indicating that syncing is happening, I don't see a progress status in the CC dropdown (from the Mac menu bar).  I've seen example of what the status looks like, and it isn't there for me.  So, it would seem that syncing isn't actually going at all. 

             

            Any thoughts?

            • 3. Re: Creative Cloud File Sync Upload Very Slow
              Jeff A Wright Employee Hosts
              Jeff A Wright Nov 11, 2014 8:31 AM (in response to Tpurvis04)

              Tpurvus04 it is going to depend on the security software you have installed.  I would investigate the settings and perhaps talk with their support team if the settings are not apparent.  You are looking for either software firewall settings or permission to access the internet based off the application which is running.