3 Replies Latest reply: Nov 11, 2014 5:06 AM by fgregor RSS

    why does  it not work?

    HeinrichNoichl Community Member
    HeinrichNoichl Nov 11, 2014 1:12 AM

      believe it or not, it is impossible to get the Add-ons. As soon we click on the price immediately Adobe Exchange will open. We do not get the Checkout dialog with the pay options. We see on https://www.adobeexchange.com/partners/56752 "My Products" where we could publish our own add-ons.

      What a ****. Why there is not a regular payment and ordinary download?  AND THERE IS NO POSSIBILITIES TO GET HELP

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      • Categories: Request an Add-on
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        • 1. Re: why does  it not work?
          fgregor Adobe Employee
          fgregor Nov 11, 2014 1:29 AM (in response to HeinrichNoichl)

          Hi HeinrichNoichl,

           

          Can you please try again now? If problems persist, please let me know which product you are trying to purchase and I will investigate further.

           

          If you would like to download a product as a .ZXP file via the browser (rather than installing via the Creative Cloud desktop app), please see these instructions:

          Another way to install Add-ons (updated)

           

          Best regards,

          Fraser

          • 2. Re: why does  it not work?
            HeinrichNoichl Community Member
            HeinrichNoichl Nov 11, 2014 4:45 AM (in response to fgregor)

            many thanks for your answer,

             

             

             

            I have tried it several times again and suddenly it has worked. I am sure: when I clicked at the PriceButten I always stranded at the Exchange dialog, but the last tray lead me now to the purchase-page.

             

             

             

            I have installed muse on one PC and my notebook. All actions were done on the PC. But on my PC it was not installed. By chance I have looked on my notebook an like an miracle it was installed on the notebook. On my PC there were no synchronization, no files, neither in the download directory nor in the Muse directories. (all the adjustments in the "Creativ Cloud" are correctly and many times controlled) So I copied the .mulib-files from the notebook to my PC - this is not an elegant solution

             

             

             

            Nevertheless thanks; and I will study the informations in your Link

             

             

             

            Best Regards

             

            Mit freundlichen Grüßen

             

             

             

            Heinrich Noichl

            • 3. Re: why does  it not work?
              fgregor Adobe Employee
              fgregor Nov 11, 2014 5:06 AM (in response to HeinrichNoichl)

              Hi Heinrich,

               

              Thanks for letting us know that it's now resolved. In terms of your installation issues on your PC, it sounds like perhaps there was an issue with syncing in the Creative Cloud desktop app. Are you able to successfully sync files from the Creative Cloud on your PC? And is the product you're installing definitely marked as compatible with Windows?

               

              Best regards,

              Fraser