3 Replies Latest reply: Nov 11, 2014 10:58 AM by Bart Driessen

Long delay in Typekit Desktop Sync

Bart Driessen Nov 11, 2014 2:07 AM

When I use Typekit to sync font to my desktop Applications (i'm using CC) it takes so much time until my Creative Cloud application actually syncs and enables the font for desktop usage. Sometimes it takes an hour, most of the times I just restart my computer.

It's quite annoying, i would expect the typefaces to be available directly or within seconds.

Is this just the way it works or can I change something in my configuration to make synchronization quicker?

1. Re: Long delay in Typekit Desktop Sync

Liz, Typekit Support Nov 11, 2014 5:32 AM (in response to Bart Driessen)

Hi Bart,

I'm sorry that you ran into trouble with this! This help page shows where to find the font sync logs on your computer:
help.typekit.com/customer/portal/articles/1649149#logs

Attach the three or four most recent CoreSync-yyyy-MM-dd.log files along with a screenshot of the Fonts tab in Creative Cloud to an email to support@typekit.com, and we will look into the sync delays for you. (Please don't send a zip file, as it may get flagged as spam.)

Thank you,
-- liz
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2. Re: Long delay in Typekit Desktop Sync

Bart Driessen Nov 11, 2014 5:41 AM (in response to Liz, Typekit Support)

Hi Liz,

Thank you for your prompt follow up. I have sent the files as you have requested. Looking forward to a solution!

Bart
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3. Re: Long delay in Typekit Desktop Sync

Bart Driessen Nov 11, 2014 10:58 AM (in response to Bart Driessen)

I had a private discussion with Liz in follow up of this topic. Things will improve with an upcoming update. in the meantime, killing the Core Sync process with Activity Monitor and restarting it did the job for me.
About restarting: I started it by finding it with Spotlight.
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