3 Replies Latest reply: Nov 11, 2014 9:14 AM by Jeff A Wright

cs3 activation failed with original registration key. How to proceed?

amazingprojectmanagement Nov 11, 2014 4:31 AM

Try to re-install CS3 (or a couple of its components) and the system rejects the original registration key. How to overcome this problem?

Thanks in advance, Berti

Tried the CHAT box support of Adobe and they came with the following:

"Thank you for contacting Adobe Customer Service.
You had contacted us as you were unable to install the cs3 product, I　checked and see that the serial number of the product belongs to the cs3. As cs3 product is the older version product, I'm sorry to inform you that we no longer support the product, In this case I suggest you to visit the Adobe forums. You can post your queries over there. Our experts will help you in resolving the issue soon. I'll provide you the forum link Please visit it and post your queries."

1. Re: cs3 activation failed with original registration key. How to proceed?

hans-g. Nov 11, 2014 4:48 AM (in response to amazingprojectmanagement)

Hello Berti,

did you exactly work as described there: Download CS3 products? Please have once more a critical look into the advices, like "Read before you download a CS3 product". I am going to assume that you have your former program deinstalled correctly.

Hans-Günter
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2. Re: cs3 activation failed with original registration key. How to proceed?

amazingprojectmanagement Nov 11, 2014 8:09 AM (in response to hans-g.)

Hans-Gunter,

After digging into the problem, I found out the following;

I had to recover Windows 8.1 on my PC, which I did.
I didn't deactivate the CS3 of the same PC though and re-installing most like causes the problem now.
I guess I have to work around how to deactivate the previous installation and later activate the re-installation. BUT, I can't access any CS3 program anymore....

any suggestion how to work around it?
Thanks in advance, Berti
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3. Re: cs3 activation failed with original registration key. How to proceed?

Jeff A Wright Nov 11, 2014 9:14 AM (in response to amazingprojectmanagement)

Amazingprojectmanagement I have increased the activation count for your CS3 software.

It does look like you have never registered your Creative Suite 3 software. I would recommend you registered your software under your account at http://www.adobe.com/. You can find additional details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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cs3 activation failed with original registration key. How to proceed?

1. Re: cs3 activation failed with original registration key. How to proceed?

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