On what computer operating system is your Premiere Elements 11 running on? Windows 7 64 bit or 32 bit? Are you working with
an Internet connection?
Have you ever used this specific copy successfully before on any computer?
Are you running the program from a User Account with Administrative Privileges? If you have not already, please also right click
the Premiere Elements 11 desktop icon and select and apply Run As Administrator.
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements?
Have you verified if the problem exists with and without the antivirus and firewall(s) disabled?
1. In the Windows 7 64 bit Search field, type Services. In Services, scroll down to FLEXnet Licensing Service and assure that it is started. If not, start it.
2. When you were doing your uninstall/reinstall, did you incorporate a free ccleaner run through to get rid of any leftovers from incomplete uninstalls reinstalls?
Please review and consider and then we will move forward based on your reply.
Windows 7 64 bit with FIOS internet connection. In fact, here are the specs: Intel Core i5-3570K CPU @3.40 GHz with 16.0 GB RAM.
I was using this on a 32 bit XP machine.
My user account does have admin privileges.
Earlier today I downloaded and installed the latest version of QuickTime.
I have diabled the North 360 firewall, but it doesn't seem to make any difference.
I turned FLEXnet Licensing Service onto AUTO. Again, no difference.
I followed directions someone else gave to create a clean install, but I did not run a free cleaner.
Consider uninstall, free ccleaner run through (regular cleaner and registry cleaner parts), reinstall with antivirus and firewalls disabled.
Significantly different from what you did already?
Have you looked at the antivirus interference in this?
Even after the uninstall/reinstall, you might explore deleting the Adobe Premiere Elements Prefs file, and, if that does not work, then
the whole 11 Folder in which it exists.
Local Disc C
and, in the 11.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 11.0
Folder in which it exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see
the complete path cited.
I have not seen that Organizer Adobe Software Licensing Agreement issue before and it does not quite fit in with the usual troubleshooting
drill. But the above is worth the try to rule in or out.
We will be watching for your progress.
I have gone through all of your suggestions and tried to follow them, with no change in the result. When I try to open Premiere Elements 11, I get the Elements 11 Organizer Software License Agreement again and again. It makes no different whether I click on
"Accept"; it just disappears and then reappears as if I didn't click on it.
Thanks for the reply. Sorry that the news was not better. Thank you for looking into the troubleshooting previously posted.
Additional possibilities might be
a. Creating a new User Account with Administrative Privileges and installing and running your Premiere Elements 11 there.
b. Downloading, installing, and using new Premiere Elements 11 installation files. This can be done by downloading and installing tryout Premiere Elements 11 installation files from the following web site and then inserting your purchased number in them during installation.
If you use this troubleshooting suggestion, you need to read and carry out carefully the "Note: Very Important Instructions" section of the web page in order to avoid an Access Denied message.
Please let us know if any of the above resolved your issue.
I was finally able to get help from Adobe Chat who checked my serial number and reassured me that it was valid. They gave me a link to download Premiere Elements 11 and reinstall. It seemed to be working until I got this error message:
Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files\Adobe\Adobe Premiere Elements 11\Plug-ins\Common\NewBlue. The installation cannot continue. Log on as an administrator or contact your system administrator.
I was already logged on as an administrator. I tried to access the specific folder and change permissions to allow my administrator user account to work, but it says "Access denied."
Any help you can give me is greatly appreciated. I have been working on this for two days!
In case you have not tried the following.....
Do you have the antivirus and firewall(s) disabled?
When you are doing the installation from the installation files on your desktop, are you double clicking the setup.exe to start the installation? If so, before you do that, first right click the setup.exe, select and apply Run As Administrator.
Are you installing the program in the default location on the Local Disk C?
If you need yet another set of installation files, consider as a source
See my mention of this above in post 5.
Please let us know if any of the above had any impact on the 1303 situation.
I have tried to follow all of your suggestions, but with no effect. I think the problem might be with my OS (Windows 7). Here is the Elements 11 Organizer log:
0 Elements Organizer 184.108.40.206 Log (5) started 2014-11-19 08:45:08.107
0 (+ 0) Windows OS Version as reported by Qt: 0x90
1 (+ 1) Desktop Resolution: 1920 x 1080 Depth: 32
1 (+ 0) RegisterConnect matched
I'm not sure what to do with this information, but it looks like there's a problem.
I am now getting this error message:
Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files\Adobe\Adobe Premiere Elements 11\Settings\...\HDV. The installation cannot continue. Log on as an administrator or contact your system administrator.
This despite that I am running the install as administrator.
I think my problem is in msconfig, but I don't know what the settings should be.
For your Error 1303..go to
Local Disk C
Adobe Premiere Elements 11
Right click the Settings Folder and select Properties and then Properties' Security Tab and check the Permissions.
Also, go to
Local Disk C
Adobe Premiere Elements 11
and, in the Adobe Premiere Elements 11 Folder, find the file Adobe Premiere Elements.exe, right click it, select
Run As Administrator.
We will be watching for your results.