3 Replies Latest reply: Nov 11, 2014 6:06 PM by A.T. Romano RSS

    I have a valid copy of Premiere Elements 11 that does not open past the Elements 11 Organizer Adobe Software License Agreement

    stechasingleton Community Member
    stechasingleton Nov 11, 2014 3:44 PM

      My copy of Premiere Elements 11 will not open. I'm on a PC with System 7. When I double-click on the PE11 desktop icon, the window opens that says Elements 11 Organizer Adobe Software License Agreement. I select English (North America) and "Accept". The window disappears but then reappears again and again. I have tried uninstalling and reinstalling from the disk and from the download. I have also tried a clean boot and have restarted numerous times. It accepts my Serial Number OK, but I can't seem to get beyond this step. Any help would be appreciated.

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        • 1. Re: I have a valid copy of Premiere Elements 11 that does not open past the Elements 11 Organizer Adobe Software License Agreement
          A.T. Romano Community Member
          A.T. Romano Nov 11, 2014 4:01 PM (in response to stechasingleton)

          stechasingleton

           

          On what computer operating system is your Premiere Elements 11 running on? Windows 7 64 bit or 32 bit? Are you working with

          an Internet connection?

           

          Have you ever used this specific copy successfully before on any computer?

           

          Are you running the program from a User Account with Administrative Privileges? If you have not already, please also right click

          the Premiere Elements 11 desktop icon and select and apply Run As Administrator.

           

          Do you have the latest version of QuickTime installed on your computer along with Premiere Elements?

           

          Have you verified if the problem exists with and without the antivirus and firewall(s) disabled?

           

          1. In the Windows 7 64 bit Search field, type Services. In Services, scroll down to FLEXnet Licensing Service and assure that it is started. If not, start it.

           

          2. When you were doing your uninstall/reinstall, did you incorporate a free ccleaner run through to get rid of any leftovers from incomplete uninstalls reinstalls?

           

          Please review and consider and then we will move forward based on your reply.

           

          Thank you.

           

          ATR

          • 2. Re: I have a valid copy of Premiere Elements 11 that does not open past the Elements 11 Organizer Adobe Software License Agreement
            stechasingleton Community Member
            stechasingleton Nov 11, 2014 5:50 PM (in response to A.T. Romano)

            Windows 7 64 bit with FIOS internet connection. In fact, here are the specs: Intel Core i5-3570K CPU @3.40 GHz with 16.0 GB RAM.

            I was using this on a 32 bit XP machine.

            My user account does have admin privileges.

            Earlier today I downloaded and installed the latest version of QuickTime.

            I have diabled the North 360 firewall, but it doesn't seem to make any difference.

            I turned FLEXnet Licensing Service onto AUTO. Again, no difference.

            I followed directions someone else gave to create a clean install, but I did not run a free cleaner.

            Anything else?

            • 3. Re: I have a valid copy of Premiere Elements 11 that does not open past the Elements 11 Organizer Adobe Software License Agreement
              A.T. Romano Community Member
              A.T. Romano Nov 11, 2014 6:06 PM (in response to stechasingleton)

              stechasingleton

               

              Consider uninstall, free ccleaner run through (regular cleaner and registry cleaner parts), reinstall with antivirus and firewalls disabled.

              CCleaner - PC Optimization and Cleaning - Free Download

              Significantly different from what you did already?

               

              Have you looked at the antivirus interference in this?

               

              Even after the uninstall/reinstall, you might explore deleting the Adobe Premiere Elements Prefs file, and, if that does not work, then

              the whole 11 Folder in which it exists.

              Local Disc C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Premiere Elements

              11.0

              and, in the 11.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 11.0

              Folder in which it exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see

              the complete path cited.

               

              I have not seen that Organizer Adobe Software Licensing Agreement issue before and it does not quite fit in with the usual troubleshooting

              drill. But the above is worth the try to rule in or out.

               

              We will be watching for your progress.

               

              Thank you.

               

              ATR