Anyone else has their Acrobat Pro XI crash after installing Yosemite on a Mac?

[leinui]

Anyone else has their Acrobat Pro XI crash after installing Yosemite on a Mac?

[Rave]

Hi Leinui,

If possible please provide your console log. Follow steps mentioned below to get the console log:

a. Launch Console(/Application/Utilities/Console)

b. Clear all messages(using Clear display option)

c. Launch Acrobat and wait for it to close

c. Once Acrobat closes, save the console log(File-Save a Copy as). Please paste the log here.

Regards,

Rave

[leinui]

I am trying to send you the crash report, but the system won't send it-even when I paste just the top portion.  Any other way to get it to you?

[leinui]

Rave - does this tell you anything?  just a clip from the "problem report for Acrobat"..

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000008

VM Regions Near 0x8:

-->

    __TEXT                 0000000000046000-0000000000047000 [    4K] r-x/rwx SM=COW  /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_platform.dylib       0x9b4ab550 _platform_memcmp + 128

1   com.adobe.Acrobat.framework   0x01436dcc 0x4d000 + 20880844

2   com.adobe.Acrobat.framework   0x005279b1 0x4d000 + 5089713

3   com.adobe.Acrobat.framework   0x01028df1 0x4d000 + 16629233

4   com.adobe.Acrobat.framework   0x01028c09 0x4d000 + 16628745

5   com.adobe.Acrobat.framework   0x010281d9 0x4d000 + 16626137

6   com.adobe.Acrobat.framework   0x01028917 0x4d000 + 16627991

7   com.adobe.Acrobat.framework   0x010266f8 0x4d000 + 16619256

8   com.adobe.Acrobat.framework   0x0102471c 0x4d000 + 16611100

9   com.adobe.Acrobat.framework   0x01024556 0x4d000 + 16610646

10  com.adobe.Acrobat.framework   0x001fd5e9 0x4d000 + 1770985

11  com.adobe.Acrobat.framework   0x001fd201 0x4d000 + 1769985

12  com.adobe.Acrobat.framework   0x003a1584 0x4d000 + 3491204

13  com.apple.Foundation           0x9a992716 __NSFireDelayedPerform + 489

[Guest]

Is anyone able to help with this problem, as it seems to be common? Thanks!

[justcabinets]

Im running Acrobat X Pro and having the same issue. I can open and save files but when I try to print, it freezes up. I have to force quit every time. Ive tried Acrobat Reader and printing from preview. All the same response.

[MrMahootleCreative]

Hi Rave,

I have the same issues. Acrobat 11.09 not working on either Mavericks or Yosemite. Upgraded to Acro 11.0.10 and it still keeps crashing about 10 sec after opening.

Console log attached.

Ta

Drew

10/12/2014 11:12:05.762 am CalendarAgent[217]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9812)

10/12/2014 11:12:05.955 am CalendarAgent[217]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9812)

10/12/2014 11:12:05.982 am CalendarAgent[217]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9812)

10/12/2014 11:12:05.987 am CalendarAgent[217]: [com.apple.calendar.store.log.caldav.queue] [Coalescing failed operation [<CalDAVAccountRefreshQueueableOperation: 0x7fe55bc29190; Sequence: 0>]]

10/12/2014 11:12:05.987 am CalendarAgent[217]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1202 "The certificate for this server is invalid. You might be connecting to a server that is pretending to be “mail.c-media-c.com.au” which could put your confidential information at risk." UserInfo=0x7fe55bb440f0 {NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFStreamErrorDomainKey=3, NSErrorPeerCertificateChainKey=(

    "<SecCertificate 0x7fe5596cace0 [0x7fff76f9acf0]>",

    "<SecCertificate 0x7fe5596bea20 [0x7fff76f9acf0]>",

    "<SecCertificate 0x7fe5596b8df0 [0x7fff76f9acf0]>",

    "<SecCertificate 0x7fe5596b9860 [0x7fff76f9acf0]>"

), NSErrorClientCertificateStateKey=0, NSErrorFailingURLKey=https://abuckmaster@mail.c-media-c.com.au/caldav/users/c-media-c.com.au/abuckmaster///abuckmaster@mail.c-media-c.com.au/caldav/users/c-media-c.com.au/abuckmaster/, NSErrorFailingURLStringKey=https://abuckmaster@mail.c-media-c.com.au/caldav/users/c-media-c.com.au/abuckmaster///abuckmaster@mail.c-media-c.com.au/caldav/users/c-media-c.com.au/abuckmaster/, CalDAVErrFromRefresh=YES, NSUnderlyingError=0x7fe559597f60 "The certificate for this server is invalid. You might be connecting to a server that is pretending to be “mail.c-media-c.com.au” which could put your confidential information at risk.", _kCFStreamErrorCodeKey=-9812, AccountName=mail.c-media-c.com.au, NSURLErrorFailingURLPeerTrustErrorKey=<SecTrust 0x7fe5596cb940 [0x7fff76f9acf0]>, NSLocalizedDescription=The certificate for this server is invalid. You might be connecting to a server that is pretending to be “mail.c-media-c.com.au” which could put your confidential information at risk.}]

10/12/2014 11:12:09.482 am AdobeAcrobat[930]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.1 instead of 10.10.1. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

10/12/2014 11:12:09.482 am AdobeAcrobat[930]: 0   CarbonCore                          0x964f57e7 ___Gestalt_SystemVersion_block_invoke + 135

10/12/2014 11:12:09.482 am AdobeAcrobat[930]: 1   libdispatch.dylib                   0x99443130 _dispatch_client_callout + 50

10/12/2014 11:12:09.482 am AdobeAcrobat[930]: 2   libdispatch.dylib                   0x994430b5 dispatch_once_f + 251

10/12/2014 11:12:09.482 am AdobeAcrobat[930]: 3   libdispatch.dylib                   0x994440d8 dispatch_once + 31

10/12/2014 11:12:09.482 am AdobeAcrobat[930]: 4   CarbonCore                          0x96487fb8 _Gestalt_SystemVersion + 1050

10/12/2014 11:12:09.482 am AdobeAcrobat[930]: 5   CarbonCore                          0x96487b69 Gestalt + 150

10/12/2014 11:12:09.482 am AdobeAcrobat[930]: 6   AdobeCoolType                       0x02b86e7b CTInit + 265725

10/12/2014 11:12:15.567 am com.apple.xpc.launchd[1]: (com.apple.ReportCrash[934]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

10/12/2014 11:12:16.452 am com.apple.xpc.launchd[1]: (com.adobe.Acrobat.Pro.17640[930]) Service exited due to signal: Segmentation fault: 11

10/12/2014 11:12:16.487 am ReportCrash[934]: Saved crash report for AdobeAcrobat[930] version 11.0.10 (11.0.10) to /Users/freelance/Library/Logs/DiagnosticReports/AdobeAcrobat_2014-12-10-111216_CMC6.crash

[Rave]

Just for testing purpose, can you please ry the steps mentioned below and let me know if it worked for you:

Delete all the files from following folders:

[Home]/Library/Application Support/Adobe/SLStore

[Home]/Library/Application Support/Adobe/SLCache

And, delete all files from following folder except cache.db

[Home]/Library/Application Support/Adobe/AdobePCD

Then launch Acrobat and try to activate and check.

Regards,

Rave

[jsglazer]

Rave, thanks for your help.  I removed the files as requested (kept backups).  I'll post when/if I have another crash.  Josh

[9077GT]

Hi Rave,

I completed the recommended steps and suffered another crash, although not immediately. This is very disruptive to my workflow, and is causing substantial aggravation. Acrobat Pro is not freeware, and I should not feel compelled to divert energy, time and money to searching for a fix online. This is the sole application on my machine which crashes continuously.

OSX 10.10.1

Acrobat v 11.0.10

[jbaum86]

I'm having the same issues with Yosemite(10.10.2). Here is the console log,  Other Adobe apps work fine.   Only impacts Adobe Pro 10.1.13

2/21/15 12:40:20.802 PM AdobeAcrobat[5428]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.10.2. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

2/21/15 12:40:20.802 PM AdobeAcrobat[5428]: 0   CarbonCore                          0x9b4b47c7 ___Gestalt_SystemVersion_block_invoke + 135

2/21/15 12:40:20.803 PM AdobeAcrobat[5428]: 1   libdispatch.dylib                   0x9b1b8130 _dispatch_client_callout + 50

2/21/15 12:40:20.803 PM AdobeAcrobat[5428]: 2   libdispatch.dylib                   0x9b1b80b5 dispatch_once_f + 251

2/21/15 12:40:20.803 PM AdobeAcrobat[5428]: 3   libdispatch.dylib                   0x9b1b90d8 dispatch_once + 31

2/21/15 12:40:20.803 PM AdobeAcrobat[5428]: 4   CarbonCore                          0x9b446e88 _Gestalt_SystemVersion + 1050

2/21/15 12:40:20.803 PM AdobeAcrobat[5428]: 5   CarbonCore                          0x9b446a39 Gestalt + 150

2/21/15 12:40:20.803 PM AdobeAcrobat[5428]: 6   AdobeCoolType                       0x0280a991 CTInit + 312245

2/21/15 12:40:22.598 PM discoveryd[54]: Basic Sockets SetDelegatePID() failed for PID[5149] errno[3] result[-1]

[MsTK-f3Wwfh]

Mine too has been crashing since the Yosemite upgrade.  I am using using Acrobat Pro 11.0.10 on Yosemite (10.10.2). Here is my Console information immediately after a crash. What steps do I need to take to fix this?

[spmfedupwithadobe]

Yes,  Acrobat is a mess with yosemite

Here is a sequence of steps that always causes a crash:

1)  Search for something on the pdf file

2)  While the search window is open, hit an arrow button.

The spinning mac ball will start, and after 30 seconds acrobat crashes.

This is not the only way that acrobat crashes.  It is incredibly annoying.

[Guest]

I'm finding the same (I posted the same question earlier today) - it has continually been crashing since upgrading to Yosemite. Apple Support hasn't been able to help yet. I hope someone here can....

[Guest]

As Rave says a console log would be good to have.  Also a question for those having issues after upgrading to Yosemite.  Has anyone tried to reinstall Acrobat??  If yes,  are you still having issues?

[jsglazer]

I've been having the same problem for several months.  Posted on Acrobat board but haven't received a reply (New install of Acrobat 11.0.09 crashes immediately upon startup)

Process:               AdobeAcrobat [6863]

Path:                  /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

Identifier:            com.adobe.Acrobat.Pro

Version:               11.0.09 (11.0.09)

Code Type:             X86 (Native)

Parent Process:        ??? [1]

Responsible:           AdobeAcrobat [6863]

User ID:               501

Date/Time:             2014-12-08 15:21:17.280 -0500

OS Version:            Mac OS X 10.10.1 (14B25)

Report Version:        11

Anonymous UUID:        09809F84-AEF5-5298-83DE-7707D424DC78

Sleep/Wake UUID:       B52B4623-C8AD-4B60-982E-8AE09D4FDCBD

Time Awake Since Boot: 69000 seconds

Time Since Wake:       2600 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x000000006f7265d1

VM Regions Near 0x6f7265d1:

    MALLOC_LARGE           0000000018231000-0000000019c47000 [ 26.1M] rw-/rwx SM=PRV 

-->

    MALLOC_TINY            000000007a600000-000000007a700000 [ 1024K] rw-/rwx SM=COW 

[pdxtom]

Mine crashes when I attempt to launch. Here is my console log:

0x992d87e7 ___Gestalt_SystemVersion_block_invoke + 135

12/20/14 1:01:56.721 PM AdobeAcrobat[646] 1   libdispatch.dylib                   0x95b29130 _dispatch_client_callout + 50

12/20/14 1:01:56.721 PM AdobeAcrobat[646] 2   libdispatch.dylib                   0x95b290b5 dispatch_once_f + 251

12/20/14 1:01:56.721 PM AdobeAcrobat[646] 3   libdispatch.dylib                   0x95b2a0d8 dispatch_once + 31

12/20/14 1:01:56.721 PM AdobeAcrobat[646] 4   CarbonCore                          0x9926afb8 _Gestalt_SystemVersion + 1050

12/20/14 1:01:56.722 PM AdobeAcrobat[646] 5   CarbonCore                          0x9926ab69 Gestalt + 150

12/20/14 1:01:56.722 PM AdobeAcrobat[646] 6   AdobeCoolType                       0x02b5c59b CTInit + 265981

12/20/14 1:01:57.242 PM sandboxd[215] ([362]) storeuid(362) deny mach-lookup com.apple.dock.server

12/20/14 1:02:03.748 PM com.apple.xpc.launchd[1] (com.apple.ReportCrash[651]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

12/20/14 1:02:04.296 PM com.apple.xpc.launchd[1] (com.adobe.Acrobat.Pro.36952[646]) Service exited due to signal: Segmentation fault: 11

12/20/14 1:02:04.367 PM ReportCrash[651] Saved crash report for AdobeAcrobat[646] version 11.0.09 (11.0.09) to /Users/tompier/Library/Logs/DiagnosticReports/AdobeAcrobat_2014-12-20-130204_Toms-MacBook-Air.crash

12/20/14 1:02:04.509 PM Problem Reporter[652] Failed to connect (_imageWell) outlet from (ProblemReportWindowController) to (NSImageView): missing setter or instance variable

12/20/14 1:02:04.858 PM sandboxd[215] ([362]) storeuid(362) deny mach-lookup com.apple.dock.server

[ANAND8502]

Hi pdxtom,

Did you try the steps suggested in point 11 above.

Regards,

Anand

[jluros]

I did try those steps, and it still crashes with opening of new documents (every 4-5 documents).

[Eddy_Fontijn]

Is any idea when Adobe come with the fix ??

[Ken Weiss]

Ditto. Enough already,.

[JIPJIPNET]

I'm sick and tired of Adobe putting out crap products that fail utterly and repeatedly. I've flagged this issue on this forum several times in the past several months.

My machine's two cents' worth:

Process:               AdobeAcrobat [51061]

Path:                  /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

Identifier:            com.adobe.Acrobat.Pro

Version:               11.0.10 (11.0.10)

Code Type:             X86 (Native)

Parent Process:        ??? [1]

Responsible:           AdobeAcrobat [51061]

User ID:               502

Date/Time:             2015-01-26 19:03:18.975 -0800

OS Version:            Mac OS X 10.10.1 (14B25)

Report Version:        11

Anonymous UUID:        E46DC8F4-E41A-DF74-8A52-548F407CA939

Sleep/Wake UUID:       599FD24C-5583-4571-A6C8-349BC73F403B

Time Awake Since Boot: 300000 seconds

Time Since Wake:       32000 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x000000006f7265d1

VM Regions Near 0x6f7265d1:

    __LINKEDIT             0000000048ebd000-0000000048f23000 [  408K] r--/rwx SM=COW  /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDriver

-->

    MALLOC_TINY            0000000079e00000-000000007a000000 [ 2048K] rw-/rwx SM=COW 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.Acrobat.framework   0x00253bf9 RunAcrobat + 1380573

1   com.adobe.Acrobat.framework   0x0139247b AcroSecurityBailOutImpl + 15689117

2   com.adobe.Acrobat.framework   0x00ea4ea2 AcroSecurityBailOutImpl + 10522564

3   com.adobe.Acrobat.framework   0x002ba2da RunAcrobat + 1800126

4   com.adobe.Acrobat.framework   0x00183f2e RunAcrobat + 529426

5   com.adobe.Acrobat.framework   0x0017e1eb RunAcrobat + 505551

6   com.adobe.Acrobat.framework   0x0017de86 RunAcrobat + 504682

7   com.adobe.Acrobat.framework   0x0017dc7e RunAcrobat + 504162

8   com.adobe.Acrobat.framework   0x0017d2bc RunAcrobat + 501664

9   com.adobe.Acrobat.framework   0x0017cf21 RunAcrobat + 500741

10  com.apple.AppKit               0x99c05d57 -[NSView _drawRect:clip:] + 4221

11  com.apple.AppKit               0x99c04582 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2071

[cut out a bunch of code]

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x6f726341  ebx: 0x013922d6  ecx: 0x8fe559d6  edx: 0x7c154a00

  edi: 0x7c1d1e10  esi: 0xa04d3038  ebp: 0xbff091d8  esp: 0xbff091c0

   ss: 0x00000023  efl: 0x00010286  eip: 0x00253bf9   cs: 0x0000001b

   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

  cr2: 0x6f7265d1

Logical CPU:     0

Error Code:      0x00000004

Trap Number:     14

[jluros]

I too am having the same problem, as reported in thread 1679383 (Acrobat Pro 11.0.10 keeps crashing on Yosemite 10.10.1)

[donncha77]

Me too.  Terribly annoying and frustrating - where do these crash reports go to?  I must have sent a hundred by now from my machine. 

[tomgafford]

I still have Mavericks, latest patches, Acrobat  Pro 11.0.10 crashes after 3-4 docs are opened, nothing fancy otherwise, previous version did not crash.