2 Replies Latest reply on Nov 12, 2014 12:33 PM by A.T. Romano

    Incompatible Driver error caused by DisplayLink driver

    Cruiserdog12

      I have Preniere Elements 12 installed on a Lenovo X1 Carbon laptop running Windows 7 Pro 64bit. When I try to start Elements it complains about an incompatible display driver and does not start. I have found out that the driver in question is the displaylink driver used to connect the Lenovo Dock to the USB3 on the laptop. If I uninstall it and just use the Intel Graphics driver Elements starts; I then updated the displaylink driver but this did not fix the issue. Does anyone have a solution for this?

        • 1. Re: Incompatible Driver error caused by DisplayLink driver
          kahutsa

          I have exactly the same Problem! Please help us!

          • 2. Re: Incompatible Driver error caused by DisplayLink driver
            A.T. Romano Level 7

            cruiserdog12

             

            If you have not already update 12 to 12.1 Update using an opened project's Help Menu/Update, then please do so when the opportunity arises with the use of just the Intel driver.

             

            Please clarify.

             

            1. With Intel and "displaylink driver", Premiere Elements 12 would not open, and you get the Display Card error message. Does the message specify by name which driver it is referring to?

             

            2. So, you remove the "displaylink driver" and go with just the Intel driver. Premiere Elements 12 now starts.

            Under those conditions, is the Display Card error gone?

             

            3. Then you say

            I then updated the displaylink driver but this did not fix the issue

            What issue - display card error and/or Premiere Elements 12 will not start or something else like "connect the Lenovo Dock to the USB3 on the laptop"/

             

            Depending on the reply to the above, we might want to try deleting the Premiere Elements 12/12.1 BadDrivers.txt file.

            In Windows 7, 8, or 8.1 64 bit, it is found

            Local Disc C

            Program Data

            Adobe

            Premiere Elements

            and in the Premiere Elements Folder is the standalone BadDrivers.txt file that you delete. You do not want anything in one of the folders in the Premiere Elements Folder. Just that BadDrivers.txt file in the Premiere Elements Folder.

            BadDrivers.JPG

            Just that "BadDrivers.text" as seen in the screenshot is all you want to delete. Ignore "CurrentDisplayDriver.txt"

            that you see in the screenshot. It was present when I had Premiere Elements 13 installed.

             

            We will be watching for further developments.

             

            Thank you.

             

            ATR