8 Replies Latest reply: Nov 13, 2014 12:51 AM by carsten_salzgitter

Premiere Pro cs6 won´t start after shutdown

carsten_salzgitter Nov 12, 2014 12:32 AM

Big trouble with premiere pro.

working on a project, suddenly shutdown of the computer. after restarting the system, premiere pro won ´t start. Tried original project, Auto Save Project and starting without a project.
renewed the installation. even the update didn´t succeed.

problem: when starting premiere pro cs6 the start screen appears but shut down while loading.

any ideas?

system: win 7, premiere pro cs 6 (master collection)

1. Re: Premiere Pro cs6 won´t start after shutdown

RameezKhan Nov 12, 2014 12:49 AM (in response to carsten_salzgitter)

Hi,

Are you getting any error messages? Does it crash while loading a particular plugin? Please specify detailed information about your computer. Posting a screenshot will be appreciated.

Thanks,
Rameez
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2. Re: Premiere Pro cs6 won´t start after shutdown

carsten_salzgitter Nov 12, 2014 2:17 AM (in response to RameezKhan)

Error Message is only that the program doesnt work (windows error message) .
Screenshot attached.
don´t have any further plugins installed.

PC is a Dell Laptop with Windows 7,i7 4700, AMD FirePro M6100 Fire GL V, intel hd graphics 4600, 16gb ram.
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3. Re: Premiere Pro cs6 won´t start after shutdown

RameezKhan Nov 12, 2014 3:05 AM (in response to carsten_salzgitter)

Please launch Event Viewer. Go to Windows logs > Application and check the detailed error log for Premiere. You can either paste that here or attach another screenshot.

Thanks,
Rameez
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4. Re: Premiere Pro cs6 won´t start after shutdown

carsten_salzgitter Nov 12, 2014 4:09 AM (in response to RameezKhan)

Attached the log of the system.
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5. Re: Premiere Pro cs6 won´t start after shutdown

Vinay Dwivedi Nov 12, 2014 5:27 AM (in response to carsten_salzgitter)

Hi carsten_salzgitter

Please go to C:\Windows\System32 and try to rename the file ig75icd64.dll, once done try to launch the product and reproduce the issue.

Regards,

Vinay
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6. Re: Premiere Pro cs6 won´t start after shutdown

carsten_salzgitter Nov 12, 2014 5:47 AM (in response to Vinay Dwivedi)

now getting error 126, program starts, but then doesnt react and need to be shut down
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7. Re: Premiere Pro cs6 won´t start after shutdown

Vinay Dwivedi Nov 12, 2014 5:56 AM (in response to carsten_salzgitter)

Hi,

Thanks for the reply, now Go to C:\Windows\System32 again and revert the changes that you have made. This .ddl file is for Intel Open Gl drivers, so you might to put the Graphics card into VGA mode. Please follow the steps below and check if it works.

1. Launch Premiere Pro and create a Project, go to File menu>Project Settings>Renderer and change the Renderer to Software only mode, delete previews if you get a prompt.
2. If step 1 fails, go to Start Menu and search for Device Manager, go into Display Adapters and Right click on the Graphics card to select Update driver software option, on the next screen choose "Browse my computer for driver software", then choose "Let me Pick from a list..." option and from the list select "Standard VGA Graphics adapters. You might need to change the screen resolution of your screen and once done restart the machine again.

Launch Premiere Pro to check.

Regards,

Vinay
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8. Re: Premiere Pro cs6 won´t start after shutdown

carsten_salzgitter Nov 13, 2014 12:51 AM (in response to Vinay Dwivedi)

Thank You.
For now it works, Premiere opened again. (renamed *.dll) , Set graphics as VGA.ing is, that my second monitor

The only thing is, that the second monitor doesnt work yet. but i will cope with it for now.

thanks so far for the help and the helpful advices.
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