0 Replies Latest reply: Nov 12, 2014 1:40 AM by LonelyOwl RSS

    Every time I try import a clip the wrong clip gets imported!!!!

    LonelyOwl Community Member

      I purchased and have been using Adobe Premier Elements for a few months and have noticed several bugs.. especially when trying to add titles the system crashes. This has been the source of endless frustrations for me due to the fact that I use editing for business purposes and each program crash just sets me back endless amounts of time (and money). Anyway I continued to push on using the program as I had already paid money for it and battled through its problems. However now I am truly at the end of my tether as I have now come to the end of a very large project and when importing clips to use they are not the right clips. I closed the program restarted my pc and each time its the same thing. I review a clip that I want to use then try import it and it turns up being a different clip with an even different thumbnail. When you also try play this clip colourful static lines are visible in the footage. All of this has rendered the program useless for me and the entire project has now come to a grinding halt and if it cannot be completed it is a failure. I have strict deadlines for video editing projects and If this production is unable to be completed in the next few days It will have dire consequences for my business. This has brought my frustrations with this Adobe product to an all time high and I am fed up!! The customer support for this type of thing is also atrocious and have found that the only realistic possibility of getting an prompt response is to post on this forum. Absolute ridiculousness!! To add to this I have the top of the range PC with an I7 processor and top graphics card so it has nothing to do with my own system! Please can an Adobe representative get back to me as soon as possible so that something can be done about this or must I be forced to purchase another editing platform with better program stability??