1 Reply Latest reply on Nov 12, 2014 8:27 AM by John T Smith

    Totally frustrated! Is there anyone I can talk to?

    Ourmother

      I don't do forums will an answer come through to my email? I want to discuss options of upgrading my elements to either lightroom, photoshop or 13 but cannot find the answers on the site as I keep going in circles.  I cannot find any customer service options as these all keep putting me back to forums (which as I understand it are just individual opinions - no offence meant).

      I have upgraded to a canon 5d mkiii and my raw files now will not read.  I usually edit on a stand alone machine not connected to the internet - I back up on an independent drive.  I want to know what is compatible with what so that I don't make a mistake as it would be a pain to lose all the files I have and the tags etc.  Can anyone help?