Hi Carly Whitehouse,
I can see that you made the payment on Nov 13, 2014 for Adobe FormsCentral Plus Service but still the service level is showing as Free.
I am forwarding this to the customer service team and they will help you regarding the issue.
The Adobe FormsCentral Plus Service was cancelled on November 17th 2014 on the basis that the subscription was under a wrong email address .
The refund has also been created & provided for the same.