2 Replies Latest reply on Jan 1, 2015 10:43 AM by jasperthesiamese

    Cannot open Premiere Elements 13 Editor

    Oldcameraman

      Fully paid PE 13. Downloaded and installed. Opened Organizer and was required to log in and accept Software licence agreement. Did so. Selected some clips. Created folder for them. Selected Editor. Was required to log in/accept software Licence Agreement. Nothing happened.

       

      Went to Chat. No help in the least. Simply the most hilarious experience dealing with off shore (India) Tech support. Requested follow up. Nothing yet.

       

      Uninstalled PE13. Downloaded and re-installed as per off shore Tech Support.

       

      Repeat of first paragraph.

       

      Are there really any experts out there?  I posted same question yesterday without any response.