4 Replies Latest reply on Nov 13, 2014 7:32 PM by rimcrazyph

    AE cannot be opened on Mac after installation

    Chuan Liu

      My computer is Macbook Air with OS X 10.10 and a Intel HD Graphics 5000 video card. I've downloaded the AE CS6 and installed it for a trial mode. But every time I open it, a alert shows up and says:

      After Effects Alert

      Last log message was: <140735167542016>

      <GPUManager> <2> Sniffer Result Code: 3

      Could anyone tell me how to deal with this problem? Thank you very much!

       

      By the way, after installation, in my launchpad there are only icons of Adobe Media Encoder, Adobe Bridge and After Effects Render Engine. There is no icon of exact Adobe After Effects CS6. I don't know whether it is the normal situation. And I opened the directory of AE in /Application, I found there is a ban symbol (a slash in a circle) covering the icon of Adobe After Effects CS6.