4 Replies Latest reply on Jan 30, 2015 11:03 AM by sudonym999

    can't download scout

    Aneta G. Level 1

      How can I download scout to test it? Creative Cloud desktop doesnt lists it.

        • 1. Re: can't download scout
          Jojo-1888 Level 1

          Did you have all sytem requironments like:

           

          • Flash Player 11.4 or higher
          • Adobe AIR 3.4 or higher

          Windows

          • Microsoft® Windows® 7 (64-Bit-Edition)

          Mac OS

          • Mac OS X v10.7 or v10.8

          and did you have the latest version of creative cloud

           

          or

           

          did you have the filter&ersions mode "on"

           

          Jojo-1888

          • 2. Re: can't download scout
            Aneta G. Level 1

            That could be the issue - I think my OS is 32bit, thanks

            • 3. Re: can't download scout
              Jojo-1888 Level 1

              Is it possible to list this answer as "answered" or something like this? It gives me 10 points ;D

              • 4. Re: can't download scout
                sudonym999

                I keep getting errors when I try to install Scout:

                 

                -------------------------------------- Summary --------------------------------------

                 

                - 0 fatal error(s), 3 error(s)

                 

                 

                 

                ----------- Payload: Adobe Scout CC 1.1.3.0 Adobe Scout.msi_1.1.3 -----------

                 

                ERROR: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2739.

                 

                ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

                MSI Error message: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2739.

                 

                ERROR: Third party payload installer Adobe Scout.msi failed with exit code: 1603

                 

                -------------------------------------------------------------------------------------

                I'm using:

                 

                Windows 7 Home Premium 64-bit

                Creative Cloud v. 1.9.0.465

                Flash is up to date

                 

                Error.png