1 Reply Latest reply on Nov 13, 2014 3:49 PM by A.T. Romano

    Premiere Elements 9 crashes when trying to create new project?

    dudleythedog

      I dont seem to be able to get this application to work..... it was fine a few months ago, but when I went to create a new project it continually crashes out when you try and open an existing or new project file.

       

      can anyone suggest a possible rememdy please?\

        • 1. Re: Premiere Elements 9 crashes when trying to create new project?
          A.T. Romano Level 7

          dudleythedog

           

          What computer operating system is your Premiere Elements 9 running on? And, are you running it from the 9.0.1 Update?

           

          Does the problem exist with and without the antivirus and firewall(s) disabled?

           

          Then the usual

          1. Running program from an User Account with Administrative Privileges plus Run As Administrator applied to program's desktop icon?

          2. Last version of QuickTime installed on same computer with Premiere Elements?

          3. Video card/graphics card driver version up to date according to web site of manufacturer of the card? According to the Device Manager/Display

          Adapters, how many video cards/graphics cards does your computer use - 1 or 2?

           

          As a first pass at this, let us delete the Adobe Premiere Elements Prefs file, and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.

          Assuming Windows 7, 8, or 8.1 64 bit computer....

          Local Disk C

          Users

          Owner

          AppData

          Roaming

          Adobe

          Premiere Elements

          9.0

          and, in the 9.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If necessary, delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the whole path cited.

           

          We will be watching for your results and then decide what next.

           

          Thank you.

           

          ATR