1 2 Previous Next 49 Replies Latest reply on Dec 16, 2014 10:52 AM by ktbFL

    I can't see Imported/Copied Topics

    ktbFL

      Some of you may recall me posting a few weeks ago that I inherited a mess that consists of CHM files instead of individual topics for csh.  Each link for CSH calls a full CHM file.  Now I am trying to pull them all into one project and set them up properly for use in our NEW product.

       

      So, I poked around the forums and saw in one place that there was an IMPORT PROJECT option - but that doesn't seem to exist in RH10.  The Merge Projects option doesn't seem to be what I need either at this point.

       

      I am simply trying to do a test to see what is involved with pulling in old htm topics to my new project with its own set of topics.  I saw on one of the forums that I could import a topic, but everything else would have to be manually moved over (like images, and other topic related files).  So, instead of importing the topic, I simply went to the folder of the old chm project and copied anything and everything that had the project name (in this case "Scheduler") in the file name.  I then pasted it into my project.  This included 2 style sheets, several images, and things like apj, cpd, brs, etc.

       

      However, when I open my project into which I copied all those files, I don't see anything relating to those files.  So, I thought perhaps I had not copied in the htm - I then tried to just import just the topic "Scheduler" from the chm project file.  However, in doing that I got an error that said that the file already existed in the project.  But I'm not seeing it in the Project Manager... WHAT STEP OR TRICK OR OBVIOUS ISSUE AM I MISSING?

        • 1. Re: I can't see Imported/Copied Topics
          Captiv8r Adobe Community Professional & MVP

          Hi there

           

          If I were in your shoes, I'd be using the technique described on Peter's site (linked below) to decompile each of the CHM files. That would then give you the HTM as well as any images. You would then simply import the HTM pages into your new project.

           

          Click here to view

           

          Cheers... Rick

          • 2. Re: I can't see Imported/Copied Topics
            ktbFL Level 1

            Hi Rick,

             

            I have actually used that process for other purposes... but didn't know if it was the best way to do the import thing...

            One reason I didn't think it would be the best idea is because the previous writer somehow put CHMs inside CHM and there is a lot of duplication of files because of the way it's set up... I didn't want to be pulling in duplicates...

             

            However, I WILL try this method to see how it goes!

             

            thanks so much!

            • 3. Re: I can't see Imported/Copied Topics
              Peter Grainge Adobe Community Professional

              Sorry but I don't think Rick's suggestion will work here. What that will do is create projects from the CHMs but I believe you already have the projects.

               

              Having you tried importing the files as images should come with the topic. What other problems are you encountering?

               


              See www.grainge.org for RoboHelp and Authoring tips

               

               

              @petergrainge

              • 4. Re: I can't see Imported/Copied Topics
                Captiv8r Adobe Community Professional & MVP

                Peter is right but in re-reading this, I think I am seeing what the issue is.

                 

                Correct me if I'm wrong here, but it seems you are thinking that perhaps RoboHelp should be behaving similar to Dreamweaver. Here's what I mean. In Dreamweaver, you manipulate HTML pages just as you do with RoboHelp. And by manipulate, I mean creating links between them, adding and removing content.

                 

                Dreamweaver simply works with existing files on the drive. And if you copied a file from one folder and plopped it into the site, the page then shows up immediately in Dreamweaver. At least, that's my understanding.

                 

                RoboHelp is way different, in that it has a database and some XML files that are used to manage projects. So you cannot simply copy files from one drive or folder and plop them into the RoboHelp Project folder and expect to see them in RoboHelp. They must be IMPORTED so that RoboHelp can update all these other files in order to be aware of them.

                 

                In my earlier response, because you had mentioned "Importing CHM files", I mistakenly concluded that all you had to work with was the CHM files. So if that were the case, decompiling would sort of be a first step in order to get at the HTM files inside.

                 

                Cheers... Rick

                • 5. Re: I can't see Imported/Copied Topics
                  ktbFL Level 1

                  yes... I was just thinking that it wouldn't work because i already have the

                  source files...

                   

                  As I mentioned, I copied all the project files that related to the name of

                  the project "Scheduler"... so in the files that i copied and pasted into my

                  NEW existing project were the following file types:

                   

                   

                     - ali

                     - brs

                     - cpd

                     - glo

                     - hhc

                     - hhk

                     - hhp

                     - htm

                     - ign

                     - ildb

                     - phr

                     - ppf

                     - pss

                     - stp

                     - syn

                   

                   

                  basically everything but the xpj.

                   

                  I copied them into the same folder as my new project files of the same

                  type.  I copied the images into my image folder and put them in a folder

                  named for their project name.

                   

                  Now... here's something interesting... I can't see the new image folder i

                  created called 7-Scheduler from within the new project.  I can see all of

                  the files via  Explorer but can see NONE of them from within RH... I have

                  quadruple checked that i have them in the right project folder... so why

                  can't i see them from within my project?

                   

                  I suspect it's something super obvious i'm missing.

                   

                  On Thu, Nov 13, 2014 at 12:04 PM, Peter Grainge <forums_noreply@adobe.com>

                  • 6. Re: I can't see Imported/Copied Topics
                    ktbFL Level 1

                    but how do import the various project files... What option would i use to

                    import everything besides the HTM?

                     

                    I'm so so so so so sorry if i'm being really stupid about this.

                    • 7. Re: I can't see Imported/Copied Topics
                      ktbFL Level 1

                      omgoshomgoshomgosh.....OK... PETER AND RICK... I THINK I FINALLY GOT IT...

                       

                      i deleted the files i copied.. then imported just the HTM file and it

                      brought in the images it apparently needed... i compiled... and it seems to

                      be working!!!! so apparently my issue was that i didn't think it would work

                      without the additional support files!

                       

                      YAY! THANK YOU SO MUCH!

                      • 8. Re: I can't see Imported/Copied Topics
                        Captiv8r Adobe Community Professional & MVP

                        Yep, when you import an HTM file, RoboHelp knows to also include any referenced files such as Images, CSS and others.

                         

                        On the folder bit, because you didn't use RoboHelp to create the folder, it's blissfully unaware of its existence. And if you later tried to use RoboHelp to create a new folder with the same name, you would likely see an error because the folder already exists.

                         

                        Glad you seem to have sorted it!

                         

                        Cheers... Rick

                        • 9. Re: I can't see Imported/Copied Topics
                          ktbFL Level 1

                          yes... it was almost TOO easy the way you and Peter suggested! lol  I'm

                          worried I missed something! lol

                           

                          but this brings up another semi-related issue - and I didn't see anything

                          this specific on the forum... but I really need to start organizing this

                          project carefully as it's going to end up being huge... in my previous job,

                          I was using another HAT that let me organize files and folders either

                          inside or outside of itself.. .in otherwords, i could easly copy and paste

                          files into folders and be able to see them inside the project.

                           

                          HOWEVER... with RH it's obvious I can't do this...

                           

                          I have folders that are showing up in multiple areas... and they are empty

                          except in one location. Then I have other folders set up that I'm not

                          seeing at all. Some things I see via the project, but can't see via

                          Explorer and vice versa.. it's very confusing... as puzzlement as it were.

                           

                          What do you suggest as the best way to get my project reorg'd before it

                          grows so large... should I delete all the stuff i can see in one place only

                          and some how pull those into the project? how do i do that with folders?

                           

                          How do you go about keeping your files organized as you go?  I know this is

                          really basic stuff... I've done huge projects before, but not with RH....

                          only with a competitor and it was very drag-n-drop friendly.

                           

                          HELP... AND THANKS AS ALWAYS... sorry to be so blonde... AGAIN!

                          • 10. Re: I can't see Imported/Copied Topics
                            Captiv8r Adobe Community Professional & MVP

                            Hello again

                             

                            Sounds like we are taking the basic RoboHelp class via the forums, eh?

                             

                            Okay, about the folders. Years ago I created an article that touches on it.

                             

                            Click here to view the article

                             

                            The thing is, you also likely have your Project Manager pod configured in Classic view. And in that view, the project files are presented to you using folders that really aren't folders in the true sense, They are simply "filters" to present content that fits that "filter".

                             

                            Hopefully this helped more than confused.

                             

                            Cheers... Rick

                            • 11. Re: I can't see Imported/Copied Topics
                              ktbFL Level 1

                              sorry...

                              • 12. Re: I can't see Imported/Copied Topics
                                Captiv8r Adobe Community Professional & MVP

                                LOL, not a problem. Just an amusing observation.

                                • 13. Re: I can't see Imported/Copied Topics
                                  ktbFL Level 1

                                  WELL... since it's been 6 years since i've worked with it... and going to

                                  training isn't an option... i have to pester you guys with my questions...

                                  I DO try to look for things before bugging you... honestly i do.

                                  • 14. Re: I can't see Imported/Copied Topics
                                    Captiv8r Adobe Community Professional & MVP

                                    LOL, we don't mind answering the questions.

                                     

                                    Please feel free to fire them off as you need them!

                                    • 15. Re: I can't see Imported/Copied Topics
                                      ktbFL Level 1

                                      Well thanks... I DO REALLY APPRECIATE THE HELP SO MUCH (no pun intended).

                                       

                                       

                                      have a happy weekend.. thanks for the article.. i actually printed it out

                                      so i can really study it!

                                      • 16. Re: I can't see Imported/Copied Topics
                                        ktbFL Level 1

                                        ok... i'm back... similar issue... and I have read and re-read your article about folders.  This project is going to be rather large and I'm trying to keep everything organized - especially the images.  I imported an image.... and re-imported it... however, while it shows in the Image dialog window in the path I set up, it's not showing in the Project Manager.  I need to change the name of the image because I am going to be adding similar images with a similar, but different name.  That is how that came up.  I know I need to make the change from within the project in order for the name change to take hold everywhere in the project, but I cannot find it in the P Manager in order to make the name change.  I have deleted and brought the image in over and over, but i am still having the same issue.  WHAT THE HECK am i missing... I feel so stupid!

                                         

                                        See attached... maybe it's an easy spot for you... again.. my apologies for having to ask again.IMAGES FOLDER.png Why is it showing here and not in the PM?

                                        • 17. Re: I can't see Imported/Copied Topics
                                          Peter Grainge Adobe Community Professional

                                          Have you saved the topic after adding the image? It will not appear until you do.

                                           


                                          See www.grainge.org for RoboHelp and Authoring tips

                                           

                                           

                                          @petergrainge

                                          • 18. Re: I can't see Imported/Copied Topics
                                            ktbFL Level 1

                                            IMAGES FOLDER.pngyes... Everything has been saved over and over...

                                             

                                            On Tue, Dec 2, 2014 at 8:44 AM, Peter Grainge <forums_noreply@adobe.com>

                                            • 19. Re: I can't see Imported/Copied Topics
                                              Peter Grainge Adobe Community Professional

                                              Is this an image that is called from an image hotspot? If so it is not really in a topic and will likely need to be added to baggage.

                                               

                                              Not sure about that but am asking Rick to chip in with his take, if that is what you are doing.

                                               


                                              See www.grainge.org for RoboHelp and Authoring tips

                                               

                                               

                                              @petergrainge

                                              • 20. Re: I can't see Imported/Copied Topics
                                                ktbFL Level 1

                                                The image itself is static in the topic.  I used the Insert Image icon to bring it into the project.

                                                 

                                                The image has image map hotpsots, but the image itself is static.. let me try another one without any image maps:

                                                 

                                                Ok, so a VERY similar image needs to be used in a VERY similar topic.  The screen is nearly identical but it is called from another place in the application - so I took a screen cap of it, saved it to the Images/SCREENS folder as CLIENT_chart - referral.   It has no image maps added as the previous image does. The previous image in question was saved to the images/SCREENS folder as CLIENT_chart.  I used the "Insert Image" icon just as I did previously - and the Image Name in the image properties window shows where I placed the image (the same place from which I inserted it), but again, it is not showing in the images/SCREENS folder in the PM. 

                                                 

                                                Per usual, i'm sure i'm missing a step or doing something really stupid... because it can't really be as difficult as I seem to be making it... right?

                                                 

                                                IMAGES FOLDER2.png

                                                • 21. Re: I can't see Imported/Copied Topics
                                                  Peter Grainge Adobe Community Professional

                                                  I have every faith in you making it difficult.

                                                   

                                                  Try this with a fresh image. Using File Explorer, put the image you want in the folder you want. Then use Insert > Image. If that works, try looking in the root of your project for the missinge image. It shouldn't be there but I need you to check.

                                                   


                                                  See www.grainge.org for RoboHelp and Authoring tips

                                                   

                                                   

                                                  @petergrainge

                                                  • 22. Re: I can't see Imported/Copied Topics
                                                    ktbFL Level 1

                                                    It's lovely to be loved and appreciated as I am! 

                                                     

                                                    so... i added a new image to my folder via Explorer, then created a new topic and used Insert Image... same result.  I don't see the image file ANYplace in the PM...if i look at the Files Status pod, the image appears in the images/SCREENS folder!  KELLEYZ OBVIOUSLY CRAZY.png

                                                    • 23. Re: I can't see Imported/Copied Topics
                                                      Peter Grainge Adobe Community Professional

                                                      You know I love you really!

                                                       

                                                      First try taking the spaces out of the file name. I doubt that is it but it's worth a try.

                                                       

                                                      Can you share this project?

                                                       


                                                      See www.grainge.org for RoboHelp and Authoring tips

                                                       

                                                       

                                                      @petergrainge

                                                      • 24. Re: I can't see Imported/Copied Topics
                                                        ktbFL Level 1

                                                        ok Peter... I'm not seeing your most recent post other than in my email... so I"m just going to put my response here and hope for the best! ;-)

                                                         

                                                        so, I took the spaces out of the image name... and it made no difference.

                                                         

                                                        KELLEYZ OBVIOUSLY CRAZIER.png

                                                         

                                                         

                                                        as for sharing.. i don't mind sharing except for the fact that I will be totally humiliated when you find that I have more than wasted your time because there really is no problem and i'm just imagining this... I was trying to figure out the best way to share.. don't know if there's an official way to do that with you, but if not, I can put it out on one of my "cloudy" drives and share it with you from there... what's your pleasure?

                                                        • 25. Re: I can't see Imported/Copied Topics
                                                          R Volovski Level 1

                                                          If it makes you feel any better, Kelley, I've been following this discussion because I see similar behavior, but because I'm no longer adding images to this project (or keeping them in differentiated folders) it isn't a problem for me. Yet.

                                                           

                                                          I'm in RH11 and am working in a project that was begun in an early version long before my time (not exactly sure which one). If I expand the Images folder in the Project Manager, I see only one deleted image.

                                                          rh.png

                                                           

                                                          However, there are lots of images in this project.

                                                           

                                                          RH2.png

                                                          I didn't really notice it until I saw this discussion.

                                                           

                                                          Hope it works out for you. We will both learn something.

                                                           

                                                          Robin

                                                          • 26. Re: I can't see Imported/Copied Topics
                                                            ktbFL Level 1

                                                            IT DOES MAKE ME FEEL BETTER in a "sick" way to know someone else has this

                                                            issue! lol  I'm sorry that it has to be you, Robin!

                                                             

                                                            I will keep you posted on any progress!  Thanks for chiming in... i can go

                                                            home tonight knowing i'm not alone in the dark! lol

                                                             

                                                            Thanks! 

                                                            • 27. Re: I can't see Imported/Copied Topics
                                                              Amebr Level 4

                                                              Robin, could you try creating a new folder in the Project Manager pod and see if that makes the images show up? Anywhere would do, although in the Images folder is probably easiest for the test. Also, no need to put anything in the folder. (If it works, it could take a while to process if you have a large project, so you might have to let it sit and think for a while.)

                                                              • 28. Re: I can't see Imported/Copied Topics
                                                                Peter Grainge Adobe Community Professional

                                                                @Kelly - That's a dangerous question for a blond to ask!

                                                                 

                                                                One more old trick first. In Project Manager rename the folder with the missing image, you can restore the desired name afterwards.

                                                                 

                                                                If that doesn't work, see the Contact page on my site for instructions on how to send the project. Also send the image that is giving grief.

                                                                 


                                                                See www.grainge.org for RoboHelp and Authoring tips

                                                                 

                                                                 

                                                                @petergrainge

                                                                • 29. Re: I can't see Imported/Copied Topics
                                                                  R Volovski Level 1

                                                                  Amebr,

                                                                  I'm going to use a different project (a legacy one that is now "dead") not my current (could go live any day) project for this test. Although there are more images listed in the PM "Images" folder in this project, it does not contain all the images that I see in the topics. (Note that the first image SystemOK.png shown here is not listed in the PM Images folder list.) Like the other project, it was a project I inherited, opened in RH11 from an unknown version, and I have not added any images.

                                                                   

                                                                  rh3.png

                                                                  I added another folder under Images called OtherImg

                                                                  RH4.png

                                                                  I'm not sure what you mean by "It will take a while to process." This is (for me) a relatively small project -- about 250 topics with only a few images.

                                                                   

                                                                  One thing I noticed that when I added this folder under Images, it also displays in the PM "HTML Files (Topics) list. I would not have expected this.

                                                                  RH5.png

                                                                   

                                                                  Robin

                                                                  • 30. Re: I can't see Imported/Copied Topics
                                                                    ktbFL Level 1

                                                                    You can probably tell that it's not the first time I've asked that question?

                                                                     

                                                                    Ok... so no luck with changing the folder name... and it isn't just one image that's missing from the folder, but if we can figure out one, maybe the rest will follow... I have just transferred the zipped file to you, along with an extra copy of the original image file we chatted about.  I received a confirmation email that my files had been transferred, so if you don't see them, please be sure to let me know.  Total size of transfer: a little over 12mb.

                                                                     

                                                                    Thanks, Peter!

                                                                    • 31. Re: I can't see Imported/Copied Topics
                                                                      Amebr Level 4

                                                                      It was an outside chance. I've been plagued with a problem where deleting the cpd (also available as an option in Tools > Options > Clear project cache) causes files to vanish from the project manager. The simplest way of getting them back is to create a new folder, which forces RH to rebuild its file list. (Or that is my theory, anyway). But it's a total pain if you are using source control.

                                                                       

                                                                      If you have a large project with lots of images, doing this can take a while for RH to rebuild the list, which is why I put a warning in, because it can look like RH has stopped working.

                                                                       

                                                                      The OtherImg folder showing in HTML Files (Topics) is normal, because your current view is not a straight folder view. Your files are being categorised by RH, so only your HTML files show in the HTML Files (Topics) category, and only your images files show in the Images category. However, all of your folders will display in both, in case you were to put the applicable type of file in that folder. The left-most icon (with the little glasses in your screenshot) in Project Manager switches between this view and a slightly more traditional folder view. I think Peter might have a topic on his website about it?

                                                                       

                                                                      ktbFL, I didn't expect this to work for your situation, as this problem doesn't occur when adding images. Hopefully Peter can figure out what is going on for you.

                                                                      • 32. Re: I can't see Imported/Copied Topics
                                                                        ktbFL Level 1

                                                                        Thanks, Amebr.

                                                                         

                                                                        I'm just wondering tho... if i create a new folder, then i have to pull in

                                                                        the images all over again?  Should I delete the old folder with the images

                                                                        in it?  I'm not sure how it's going to "rebuild" if it's a new folder...

                                                                        I'm a bit confused by the description of this process.  Sorry.   I did try

                                                                        CHANGING the name of the folder, but that did not work.

                                                                        • 33. Re: I can't see Imported/Copied Topics
                                                                          ktbFL Level 1

                                                                          OH! SORRY.. i just responded to the message!  so sorry!  AND YES.. I'm

                                                                          hoping Sir Grainge will be able to suss the issue!

                                                                           

                                                                          On Thu, Dec 4, 2014 at 7:53 PM, Adobe Forums <forums_noreply@adobe.com>

                                                                          • 34. Re: I can't see Imported/Copied Topics
                                                                            Peter Grainge Adobe Community Professional

                                                                            I will look at it over the weekend.

                                                                            • 35. Re: I can't see Imported/Copied Topics
                                                                              Amebr Level 4

                                                                              Hmm, how strange. I can't see all posts. Maybe replying using the Inbox sends private messages rather than posting to the public forum? (Edit: And now that I've posted I can see the 'missing' posts. Totes whack!)

                                                                               

                                                                              In case no-one else can see the other posts either, ktbFL asked if the old folder had to be deleted or images moved into the new folder. I just want to clarify that nothing needs to be done to the old folder. If this trick works, you will see your images (or other files) in the original folders they are supposed to be in. The new folder can be deleted whether the trick works or not.

                                                                               

                                                                              (Basically, creating the folder forces RH to refresh its memory - it's getting a bit old and forgetful (kidding!) .)

                                                                              • 36. Re: I can't see Imported/Copied Topics
                                                                                ktbFL Level 1

                                                                                No worries, Peter... It's not urgent at this point, but I just feel that I

                                                                                have totally lost the plot when it comes to organizing this project..

                                                                                 

                                                                                I know you are a busy chap with a life to live.. So any time you feel the

                                                                                need to sit in wonderment at the blondness of some people, it is waiting

                                                                                for you!

                                                                                   

                                                                                • 37. Re: I can't see Imported/Copied Topics
                                                                                  Peter Grainge Adobe Community Professional

                                                                                  I opened the topic KELLEY_IS_CRAZEY.htm and notice a small red square. If double clicked that shows the image is in images/SCREENS/kelley is crazy.jpg which does not exist in your project. Such red squares can also appear when there is something about the file that Rh does not like. In this case though the problem seems to be that whilst the folder is in the project in File Explorer, Rh does not know about it. When I added "images" manually the images there appeared. When I added SCREENS manually, the images appeared but the image in the topic is the missing one. The one without spaces shows and adds to the project.

                                                                                   

                                                                                  Are you adding folders in File Explorer and not Rh?

                                                                                   

                                                                                   


                                                                                  See www.grainge.org for RoboHelp and Authoring tips

                                                                                   

                                                                                   

                                                                                  @petergrainge

                                                                                  • 38. Re: I can't see Imported/Copied Topics
                                                                                    ktbFL Level 1

                                                                                    No, I stopped doing that for sure and I created a new folder in the pm and

                                                                                    it still was right... But when I get into work tomorrow I will triple try

                                                                                    it...

                                                                                     

                                                                                    Thanks, Peter...  

                                                                                    • 39. Re: I can't see Imported/Copied Topics
                                                                                      Peter Grainge Adobe Community Professional

                                                                                      Sometimes image only folders get dropped. Add a topic to the folder and use

                                                                                      a build tag to exclude it. That should fix it.

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