3 Replies Latest reply on Nov 14, 2014 8:11 AM by A.T. Romano

    Premiere Elements 12. Zu wenig Arbeitsspeicher !!!

    fschulz409

      Need help for Premiere Elements 12. I get very often the message: Out of memory. The program is very slow and crashes often. Save I am obliged constantly. I have a Pentium I7 with 12 cores 3.2 GHz and 32 GB of DDR3 RAM. Where is the error?

        • 1. Re: Premiere Elements 12. Zu wenig Arbeitsspeicher !!!
          A.T. Romano Level 7

          fschulz409

           

          On what specific computer operating system is Premiere Elements 12 running? Have you updated 12 to 12.1 Update using an opened project's Help Menu/Update?

           

          Do you really mean processor with 12 cores?

           

          What are the properties of your source media? Brand, model, settings for camera recording the video would be very helpful.

          And, what are the typical sizes of the projects which result with the out of memory messages?

           

          Have you done an evaluation of your system memory with the Task Manager/Processes/Performance (Resource Monitor)?

           

          Lots more questions, but let us start here and then decide what next.

           

          Thank you.

           

          ATR

          • 2. Re: Premiere Elements 12. Zu wenig Arbeitsspeicher !!!
            fschulz409 Level 1

            Hello,

            thank you for the answer.

            The program I have not yet changed to version 12.1. I will make this now.

            The files are jpg 4.5 MB and m2ts files. This M2ts files are approximately between 200 MB to 800 MB in size.

            I am working with Windows 8.1 x 64.

            The CPU is an Intel Core i7 3960X.

            32 GB DDR3 RAM.

            HDD 1 TB OCZ 350 SSD

            for more "HDD".  2 TB, 3 TB

            where can I perform the update for the program?

            Thank you.

            • 3. Re: Premiere Elements 12. Zu wenig Arbeitsspeicher !!!
              A.T. Romano Level 7

              fschulz409

               

              Thank you for the reply.

               

              To update your Premiere Elements 12 to 12.1 Update, in an opened Premiere Elements 12 project, go to Help Menu/Update.

               

              How many jpg files are you using in a project and what are their pixel dimensions (width in pixels and height in pixels at import)?

              I am assuming that the video compression for the .m2ts is AVCHD (MPEG4 AVC/H.264). What is the typical duration of one of

              these .m2ts files?

               

              When the low memory message appears,

              a. how many .m2ts files are on the Timeline

              and

              b. how many .jpeg files are on the Timeline

              and

              c. total duration of the mix?

               

              Looking forward to your reply.

               

              Thank you.

               

              ATR