22 Replies Latest reply on Dec 10, 2014 6:35 AM by Detah

    update "Successful" now Flash Player has vanished

    Detah

      This morning (11-13-14), upon booting my computer, I received an ordinary update request from Adobe FlashPlayer. I get these pretty frequently. Normally, they update quickly and work just fine. So I clicked Update. Update completed successfully. However, now my Flash Player is completely gone.

       

      So I followed the manual install instructions. Downloaded

       

      install_flashplayer15x32_mssd_aaa_aih.exe

       

      I doubleclicked the file as instructed, and it installed successfully, according to the on-screen messages.  However, when I try to do anything that requires Flash Player, Firefox still claims that there is no Flash Player installed.

       

      One of the troubleshooting instructions on the Adobe Flash Player website said to download the uninstaller for Flash Player and then reinstall. I did that. Exact same result. Flash Player is not installed and does not exist. No error messages. Everything claims to be successful, but the player just doesn't seem to exist.

       

      Next attempt: Downloaded the full 17.0 MB file (install_flash_player.exe), download completes successfully. Install Successful. Same result. --- no Flash Player.

       

      I attempted the install instructions again trying a couple different things including 1) shutting down all other programs during the install process and 2) rebooting the computer after the install process. None of these additional instructions helped. Same result. No Flash Player.

       

      I use Firefox for everything. So I tried IE just for fun. Oddly, Flash Player in IE works fine. *sigh* Flash Player for Firefox still does not.

       

      Any suggestion are appreciated.

       

      System:

      OS: Windows 7 Pro SP1

      Browser: Firefox 33.1

       

      Sincerely,

      Detah

        • 1. Re: update "Successful" now Flash Player has vanished
          jeromiec83223024 Adobe Employee

          It sounds like you're getting the right installer. 

           

          In Firefox, if you go to about:plugins, do you see "Shockwave Flash" listed there?

           

          If you are, it's probably something else -- like you're running a plug-in to block JavaScript (NoScript, etc), which interferes with sites' ability to detect the presence of Flash Player.

          • 2. Re: update "Successful" now Flash Player has vanished
            Detah Level 1

            Hello

            No, "Shockwave Flash" is not there anymore. It used to be. Now there is something new there called "Shockwave for Director 12.1.4.154". I do not see any way to uninstall that plugin or examine its settings.

             

            I did not add any plug-ins to block javascripts (or plugins of any other kind) in the last 2 years. Nothing has changed except the installation of the Flash Player upgrade.

             

            -Detah

            • 3. Re: update "Successful" now Flash Player has vanished
              jeromiec83223024 Adobe Employee

              That's really odd.


              Do a complete uninstall of Flash Player using the guide here:

              http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

               

              Reboot your computer.

               

              Install again using our offline installer:

              http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe

               

              If it still isn't showing up, please give me the contents of:

              C:\Windows\System32\Macromed\Flash\FlashInstall.log

               

              The newest stuff is at the bottom and is marked with the date and time.  Feel free to just copy and paste the relevant section in a reply here, if that's easier.

              • 4. Re: update "Successful" now Flash Player has vanished
                Detah Level 1

                I followed your instructions. Got exactly the same results as before. Firefox thinks Flash is not installed or does not exist.

                 

                As requestsed, here is the contents of

                FlashInstall.log

                 

                =O====== M/15.0.0.223 2014-11-17+14-12-15.725 ========

                0000 [I] 00000010 "C:\Thomas\Computer\Adobe Flash Player\uninstall_flash_player.exe" -force 

                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0005 [W] 00001018

                0006 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2

                0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                0008 [W] 00001019

                0009 [W] 00001020

                0010 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                0011 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                0012 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                0013 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                0014 [W] 00001037 Software\Macromedia\FlashPlayerActiveXReleaseType/ 2

                0015 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                0016 [W] 00001021

                0017 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0018 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0019 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0020 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0021 [W] 00001048

                0022 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                0023 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0024 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0025 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0026 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                0027 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0028 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0029 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0030 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0031 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0032 [W] 00001018

                0033 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                0034 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

                0035 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                0036 [W] 00001019

                0037 [W] 00001020

                0038 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                0039 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                0040 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                0041 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                0042 [W] 00001037 Software\Macromedia\FlashPlayerPluginReleaseType/ 2

                0043 [W] 00001021

                0044 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0045 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0046 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0047 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0048 [W] 00001048

                0049 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                0050 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0051 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0052 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0053 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                0054 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0055 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0056 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0057 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0058 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0059 [W] 00001018

                0060 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

                0061 [W] 00001019

                0062 [W] 00001020

                0063 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                0064 [W] 00001037 Software\Macromedia\FlashPlayerPepper/ 2

                0065 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                0066 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                0067 [W] 00001037 Software\Macromedia\FlashPlayerPepperReleaseType/ 2

                0068 [W] 00001021

                0069 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0070 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0071 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0072 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0073 [W] 00001048

                0074 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                0075 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0076 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0077 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0078 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                0079 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0080 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0081 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0082 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0083 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                0084 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                0085 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                0086 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0087 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0088 [W] 00001036 Software\Opera Software/Plugin Path 2

                0089 [W] 00001036 Software\Opera Software/Plugin Path 2

                =X====== M/15.0.0.223 2014-11-17+14-12-19.883 ========

                 

                ?=O====== M/15.0.0.223 2014-11-17+14-17-11.866 ========

                0000 [I] 00000010 "C:\Thomas\Computer\Adobe Flash Player\uninstall_flash_player.exe" -force 

                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0005 [W] 00001018

                0006 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2

                0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                0008 [W] 00001019

                0009 [W] 00001020

                0010 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                0011 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                0012 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                0013 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                0014 [W] 00001037 Software\Macromedia\FlashPlayerActiveXReleaseType/ 2

                0015 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                0016 [W] 00001021

                0017 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0018 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0019 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0020 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0021 [W] 00001048

                0022 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                0023 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0024 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0025 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0026 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                0027 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0028 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0029 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0030 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0031 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0032 [W] 00001018

                0033 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                0034 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

                0035 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                0036 [W] 00001019

                0037 [W] 00001020

                0038 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                0039 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                0040 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                0041 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                0042 [W] 00001037 Software\Macromedia\FlashPlayerPluginReleaseType/ 2

                0043 [W] 00001021

                0044 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0045 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0046 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0047 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0048 [W] 00001048

                0049 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                0050 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0051 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0052 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0053 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                0054 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0055 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0056 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0057 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0058 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0059 [W] 00001018

                0060 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

                0061 [W] 00001019

                0062 [W] 00001020

                0063 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                0064 [W] 00001037 Software\Macromedia\FlashPlayerPepper/ 2

                0065 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                0066 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                0067 [W] 00001037 Software\Macromedia\FlashPlayerPepperReleaseType/ 2

                0068 [W] 00001021

                0069 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0070 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0071 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0072 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0073 [W] 00001048

                0074 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                0075 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0076 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0077 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0078 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                0079 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                0080 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0081 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0082 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0083 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                0084 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                0085 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                0086 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0087 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0088 [W] 00001036 Software\Opera Software/Plugin Path 2

                0089 [W] 00001036 Software\Opera Software/Plugin Path 2

                =X====== M/15.0.0.223 2014-11-17+14-17-15.264 ========

                 

                ?=O====== M/15.0.0.223 2014-11-17+14-33-20.895 ========

                0000 [I] 00000010 "C:\Thomas\Computer\Adobe Flash Player\install_flash_player.exe"

                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0005 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0006 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0007 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0008 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0009 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0010 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0011 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0012 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0014 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0015 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0016 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0017 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0018 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                0019 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0020 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                0021 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

                0022 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                0023 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                0024 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                0025 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                0026 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0027 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0028 [W] 00001036 Software\Opera Software/Plugin Path 2

                0029 [W] 00001036 Software\Opera Software/Plugin Path 2

                0030 [I] 00000014

                0031 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil32_15_0_0_223_Plugin.exe

                0032 [I] 00000024 C:\windows\system32\Macromed\Flash\plugin.vch

                0033 [I] 00000017 C:\windows\system32\Macromed\Flash

                0034 [I] 00000022 C:\windows\system32\Macromed\Flash\FlashPlayerPlugin_15_0_0_223.exe

                0035 [I] 00000019 C:\windows\system32\FlashPlayerCPLApp.cpl

                0036 [W] 00001035 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/Path 5

                0037 [I] 00000021 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                =X====== M/15.0.0.223 2014-11-17+14-33-43.795 ========

                 

                -Detah

                • 5. Re: update "Successful" now Flash Player has vanished
                  jeromiec83223024 Adobe Employee

                  From the installation logs, it look like the plugin installation completed successfully. 

                   

                  In Firefox, can you go to about:support and about:plugins and copy and paste the contents here?

                  • 6. Re: update "Successful" now Flash Player has vanished
                    Detah Level 1

                    about:support

                     

                    {

                    "application": {

                        "name": "Firefox",

                    "version": "33.1",

                    "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0",

                    "supportURL": "https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/",

                    "numTotalWindows": 1,

                    "numRemoteWindows": 0

                      },

                      "crashes": {

                    "submitted": [],

                    "pending": 0

                      },

                    "modifiedPreferences": {

                    "accessibility.typeaheadfind.flashBar": 0,

                    "browser.cache.disk.capacity": 358400,

                    "browser.cache.disk.smart_size.first_run": false,

                    "browser.cache.disk.smart_size.enabled": false,

                    "browser.cache.disk.smart_size.use_old_max": false,

                    "browser.cache.frecency_experiment": 2,

                    "browser.cache.disk.smart_size_cached_value": 358400,

                    "browser.places.smartBookmarksVersion": 7,

                    "browser.search.update": false,

                    "browser.sessionstore.upgradeBackup.latestBuildID": "20141106120505",

                    "browser.startup.homepage_override.mstone": "33.1",

                    "browser.startup.homepage": "http://www.drudgereport.com/",

                    "browser.startup.homepage_override.buildID": "20141106120505",

                    "browser.tabs.drawInTitlebar": false,

                    "browser.urlbar.autocomplete.enabled": false,

                    "dom.mozApps.used": true,

                    "extensions.lastAppVersion": "33.1",

                    "font.internaluseonly.changed": false,

                    "gfx.direct3d.last_used_feature_level_idx": 0,

                    "media.gmp-gmpopenh264.lastUpdate": 1415285506,

                    "media.gmp-gmpopenh264.version": "1.1",

                    "media.gmp-manager.lastCheck": 1416232577,

                    "network.http.spdy.enabled": false,

                    "network.cookie.prefsMigrated": true,

                    "places.history.enabled": false,

                    "places.history.expiration.transient_current_max_pages": 77413,

                    "places.database.lastMaintenance": 1416233229,

                    "plugin.disable_full_page_plugin_for_types": "application/pdf",

                        "plugin.state.np32dsw": 2,

                    "plugin.importedState": true,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_margin_bottom": "0.5",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_bottom": 0,

                        "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_margin_left": "0.5",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_command": "",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_resolution_name": "",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_paper_name": "",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_edge_top": 0,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_top": 0,

                        "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_headerright": "&U",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_left": 0,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_paper_width": "  8.50",

                        "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_orientation": 0,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_footerright": "&D",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_margin_right": "0.5",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_edge_left": 0,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_paper_size_type": 0,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_plex_name": "",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_edge_bottom": 0,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_margin_top": "0.5",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_resolution": 510681248,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_oddpages": true,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_scaling": "  1.00",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_bgimages": false,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_in_color": true,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_headerleft": "&T",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_duplex": -886933412,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_shrink_to_fit": true,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_downloadfonts": false,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_headercenter": "",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_reversed": false,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_paper_size_unit": 0,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_evenpages": true,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_footerleft": "&PT",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_edge_right": 0,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_to_file": false,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_right": 0,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_paper_data": 1,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_page_delay": 50,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_paper_height": " 11.00",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_bgcolor": false,

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_colorspace": "",

                    "print.printer_\\\\finch104-002\\SBD_XEROX_MP_ANX-RM396.print_footercenter": "",

                    "privacy.cpd.siteSettings": true,

                    "privacy.sanitize.timeSpan": 0,

                    "privacy.cpd.offlineApps": true,

                    "privacy.sanitize.migrateFx3Prefs": true,

                    "security.disable_button.openCertManager": false,

                    "security.default_personal_cert": "Select Automatically",

                    "security.disable_button.openDeviceManager": false,

                    "storage.vacuum.last.places.sqlite": 1415888534,

                    "storage.vacuum.last.index": 1

                      },

                    "lockedPreferences": {},

                    "graphics": {

                    "numTotalWindows": 1,

                    "numAcceleratedWindows": 1,

                    "windowLayerManagerType": "Direct3D 9",

                    "windowLayerManagerRemote": true,

                    "adapterDescription": "Intel(R) HD Graphics Family",

                        "adapterVendorID": "0x8086",

                    "adapterDeviceID": "0x0102",

                    "adapterRAM": "Unknown",

                    "adapterDrivers": "igdumdx32 igd10umd32 igd10umd32",

                    "driverVersion": "8.15.10.2418",

                    "driverDate": "6-10-2011",

                    "adapterDescription2": "",

                        "adapterVendorID2": "",

                    "adapterDeviceID2": "",

                    "adapterRAM2": "",

                    "adapterDrivers2": "",

                    "driverVersion2": "",

                    "driverDate2": "",

                    "isGPU2Active": false,

                    "direct2DEnabled": false,

                    "directWriteEnabled": false,

                    "directWriteVersion": "6.2.9200.16492",

                    "direct2DEnabledMessage": [

                          ""

                        ],

                    "webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)",

                        "info": {

                    "AzureCanvasBackend": "skia",

                          "AzureSkiaAccelerated": 0,

                    "AzureFallbackCanvasBackend": "cairo",

                    "AzureContentBackend": "cairo"

                        }

                      },

                    "javaScript": {

                    "incrementalGCEnabled": true

                      },

                    "accessibility": {

                    "isActive": false,

                    "forceDisabled": 0

                      },

                      "libraryVersions": {

                        "NSPR": {

                    "minVersion": "4.10.7",

                    "version": "4.10.7"

                        },

                        "NSS": {

                    "minVersion": "3.17.2 Basic ECC",

                    "version": "3.17.2 Basic ECC"

                        },

                    "NSSUTIL": {

                    "minVersion": "3.17.2",

                    "version": "3.17.2"

                        },

                    "NSSSSL": {

                    "minVersion": "3.17.2 Basic ECC",

                    "version": "3.17.2 Basic ECC"

                        },

                    "NSSSMIME": {

                    "minVersion": "3.17.2 Basic ECC",

                    "version": "3.17.2 Basic ECC"

                        }

                      },

                      "userJS": {

                    "exists": false

                      },

                      "extensions": [],

                    "experiments": []

                    }

                     

                     

                    There was no obvious way to copy/paste the about:plugins. So I have taken some screen captures. Please find attached.

                    about plugins 3.PNGabout plugins 4.PNGabout plugins 2.PNGabout plugins 1.PNG

                    -Thomas

                    • 7. Re: update "Successful" now Flash Player has vanished
                      jeromiec83223024 Adobe Employee

                      I forwarded this over to the folks on the installer team, and they noticed that the logs indicate that our attempt to delete the registry keys for Flash Player fail during uninstallation. 

                       

                      Here's the analysis: 

                      For this particular issue, on the first and second uninstall attempt, I'm seeing the following:

                       

                      0034 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

                       

                      1037 = kMErrorRegistryDelete

                      5 = ERROR_ACCESS_DENIED

                       

                       

                      Then on the install attempt, there is the following:

                      0036 [W] 00001035 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/Path 5

                       

                      1035 = kMErrorRegistryWrite

                      5 = ERROR_ACCESS_DENIED

                       

                      Which seems to indicate a permissions issue with the registry entry that contains the installed Flash Player version info.

                       

                      Can you please ask for the following?

                       

                      Screenshot of the value of the registry entry listed above.  It should contain the info on the version installed (see attached sample).

                      Screenshot of the permissions (for all users) of the registry entry listed above (see attached sample).

                       

                      reg_entry_Mozilla_Plugins_FlashPlayer-permissions.jpg

                       

                      reg_entry-MozillaPlugins_FlashPlayer.jpg

                       

                      Here's how you do this:

                      Go to Start > Run and type regedit

                      Hit Enter

                      The registry editor should open.

                      Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@adobe.com\FlashPlayer

                      Take a screenshot

                      Right Click and choose Permissions

                      For each user listed, please select it and take a screenshot

                      Post them all here.

                       

                      At that point, you can probably just delete this key and attempt to do another uninstall/reinstall.

                      • 8. Re: update "Successful" now Flash Player has vanished
                        Detah Level 1

                        I am the only user of this computer. I did not delete or add anything to the Registry yet.

                         

                        Please find attached the screenshots of the registry location that you asked for.

                         

                        -Thomas

                         

                        #1

                        FlashPlayer registry key1.PNG

                        #2

                        FlashPlayer registry key2.PNG

                        #3

                        FlashPlayer registry key3.PNG

                        #4

                        FlashPlayer registry key4.PNG

                        • 9. Re: update "Successful" now Flash Player has vanished
                          jeromiec83223024 Adobe Employee

                          I assume you have Administrative rights on the machine since you're the only user.  You *should* have permission to overwrite this key (as per the "Full Control" entry on the Administrators group). 

                           

                          You might want to set a system restore point before modifying the registry as insurance:

                          Create a restore point

                           

                          Once you've done that, go ahead and try to delete this key.  It will get recreated by the installer.

                           

                          Once the key is deleted, please try doing another uninstall/reinstall.  If it doesn't solve the issue (it should), please give us the install logs again so that we can see what changed.

                          • 10. Re: update "Successful" now Flash Player has vanished
                            Detah Level 1

                            I've now tried dozens of things. Cannot get the registry entry to delete.

                            I keep getting the following error:

                             

                            Error Deleting Key

                            Cannot delete @adobe.com/FlashPlayer: Error while deleting key.

                            OK

                             

                            I logged in as administrator. Same result. I logged in as network administrator. Same result. If permissions is the problem, logging in as administrator is not the solution.

                             

                            -Detah

                            • 11. Re: update "Successful" now Flash Player has vanished
                              jeromiec83223024 Adobe Employee

                              Well, it looks like we've identified the immediate problem.  The entry is probably damaged, since it's clear that you should have permission to remove it.

                               

                              I feel obligated to add the disclaimer here that modifying your registry can lead to data loss, and other unintended side-effects.  Your operating system is not working in the way that it should be working at this point, so while we can try and fix it, making good backups in the event that something catastrophic happens is wise.  It's also not a great sign that your registry is corrupted in the first place.  I usually take that as a warning sign that I need to make sure my backups are in order, just in case my disk is about to go.

                               

                              Anyway, there are third-party tools available that might allow you obliterate this registry entry; however, I can't vouch for any of them.

                               

                              If you can get rid of the key, I would reboot and then retry the uninstall/reinstall routine.  If we're still having registry problems after that, we're pretty far out in the weeds.  If the registry is really corrupt, this might be a sign that you can't read/write reliably to it in its current state. At that point, there aren't a lot of options beyond wiping the machine and reinstalling everything.

                              • 12. Re: update "Successful" now Flash Player has vanished
                                mad4life

                                Not sure if you ever got your problem fixed. Do you have iTunes installed?  I was having same issue.  I came across this from UCSF.edu

                                "Due to security issues in older versions, Apple has updated the web plug-in blocking mechanism to disable all versions prior to Flash Player 15.0.0.223 and 13.0.0.252.

                                 

                                Advanced Users: For additional information on blocked web plug-ins refer to http://support.apple.com/en-us/HT202681.

                                 


                                AFFECTED SYSTEMS:

                                • Flash Player all versions prior to 15.0.0.223 and 13.0.0.252"
                                • 14. Re: update "Successful" now Flash Player has vanished
                                  Detah Level 1

                                  No. I do not have iTunes (installed). I don't think that is related to my issue.

                                   

                                  I am still working on solving this issue. Had lots of pressing job duties to do the last 10 days. Just yesterday I turned my attention back to this issue. I am not able to delete the registry entries that Mr Clark suggested. That appears to be the source of my specific problem. My IT people said that everyone who uses Firefox here is having the same issue. It is still unresolved. One of my IT guys said, that he thinks our issue will be resolved when the next Flash Player patch comes out. That seems illogical to me. If the problem were on Flash's side, more people would be presenting this problem. It seems to be only in our institution with our computer builds. That leads me to believe the issue lies somewhere within our particular computer settings & (security) programs. As an aside, I have never experienced regedit to refuse to delete a registry key. On the contrary, regedit always lets you delete stuff that you SHOULD NOT delete, at your own peril. So I am still looking into this. It may be a permissions issue as someone suggested. But the permissions display in the menus show that there should not be a permissions conflict. Still investigating. I will post when I have more info or a solution.

                                   

                                  -Detah

                                  • 15. Re: update "Successful" now Flash Player has vanished
                                    jeromiec83223024 Adobe Employee

                                    My hunch was that the registry entries are corrupted, which is why I asked to see if you could delete them.  If you have Administrative rights, you should be able to blow those keys away if things are working normally.  I doubt that everyone's registry became identically corrupted simultaneously.  I can't think of many other things that would cause this.  If it's truly the *entire* organization, it might be worth checking to see if there were any recent changes to your domain's Group Security Policies that could be responsible. 


                                    You might try rebooting into Safe Mode and attempting to delete the keys again.  Aside from that, I don't have any good recommendations.


                                    I'm not sure why they think that the next update will resolve this, but next Tuesday is Patch Tuesday.  If it *does* get you past this, I'd be really interested in getting another copy of your install logs to pass along to the installer team.

                                    • 16. Re: update "Successful" now Flash Player has vanished
                                      lucidbee

                                      I want to chime in and say that this problem is exactly like what I encountered:

                                      Flashplayer install fails silently for firefox, Win 8.1

                                       

                                      I am eagerly awaiting an update. I do not think my system is corrupt, my computer is new and I have had no problems with it.

                                      • 17. Re: update "Successful" now Flash Player has vanished
                                        Detah Level 1

                                        Update [still no success]

                                         

                                        I rebooted in Safe Mode with Networking. SHOCK! Regedit actually allowed me to DELETE the registry entry:

                                        HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@adobe.com\FlashPlayer

                                         

                                        Then I followed the rest of the uninstall directions. 1) ran uninstaller. 2) restarted computer. 3) downloaded current (12-9-14) installer file, install_flashplayer16x32_mssd_aaa_aih.exe from Flash site. 4) closed Firefox browser. 6) doubleclicked installer file. It ran successfully.

                                        Went to Flash Player website and checked status of Flash on my machine. It says Your Flash Version : Not installed.

                                        I am going to conclude that deleting the registry entry is not the source of my problem. I honestly no idea what the problem is now. I really thought this was my problem.

                                        One thing that is really odd, is that I no longer have Shockwave in my plugins. If Flash says it installed, then shouldn't it have put Shockwave into the plugins? I have attached a copy of my Firefox Plugins page.

                                         

                                        -Detah

                                        Firefox Plugins 12-9-14.PNG

                                        • 18. Re: update "Successful" now Flash Player has vanished
                                          Detah Level 1

                                          Just for fun, I just went back to the registry at

                                          HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\

                                           

                                          The @adobe.com/Flash Player entry is indeed gone. But there is still an entry for

                                          HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@adobe.com/ShockwavePlayer

                                           

                                          I guess I dont fully understand how Shockwave and Flash are distinct. But it seems to me that if Shockwave does not appear in the plugins list, then the registry entry should not be there. Is this just a remnant that did not get cleaned up in the registry? Does Flash check this registry entry when determining if Flash is installed? I have attached a copy of my ShockwavePlayer registry entry.

                                           

                                          -Detah

                                          Registry entry ShockwavePlayer 12-9-14.PNG

                                          • 19. Re: update "Successful" now Flash Player has vanished
                                            jeromiec83223024 Adobe Employee

                                            Way back in the early '90s, when pets.com and Webvan were alive, both Flash Player and Shockwave Player were owned by Shockwave.  They changed hands through various mergers and acquisitions over the years, and now we're left with references to Shockwave Flash and Shockwave Player, even though they're Adobe Flash Player and Adobe Shockwave Player at this point.  The problem is that once you register those components in the browsers, it's basically written in stone, so it's baggage left over from when the technologies were originally deployed, and it's super confusing.

                                             

                                            Anyway, Shockwave Player is distinct from Flash Player.  My guess is that the install will be failing on something else now, since there are no keys to delete at the step where things were failing.  If you can post your logs, we can take a look.

                                             

                                            On a side note, if you haven't done it already, it might be a good time to run the disk repair utility, just as an easy step towards making sure things are working as intended.

                                            Repair and defragment hard disks (Windows 7 and Vista)

                                            • 20. Re: update "Successful" now Flash Player has vanished
                                              Detah Level 1

                                              c:\windows\system32\macromed\flash\FlashInstall.log :

                                              =O====== M/15.0.0.223 2014-11-19+19-37-41.174 ========

                                              0000 [I] 00000010 "C:\Thomas\Computer\Adobe Flash Player\uninstall_flash_player.exe" -force 

                                              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0005 [W] 00001018

                                              0006 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2

                                              0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                                              0008 [W] 00001019

                                              0009 [W] 00001020

                                              0010 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                                              0011 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                                              0012 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                                              0013 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                                              0014 [W] 00001037 Software\Macromedia\FlashPlayerActiveXReleaseType/ 2

                                              0015 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                                              0016 [W] 00001021

                                              0017 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0018 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0019 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0020 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                                              0021 [W] 00001048

                                              0022 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0023 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0024 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0025 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0026 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                                              0027 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                                              0028 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0029 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0030 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0031 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0032 [W] 00001018

                                              0033 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                                              0034 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

                                              0035 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                                              0036 [W] 00001019

                                              0037 [W] 00001020

                                              0038 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                                              0039 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                                              0040 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                                              0041 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                                              0042 [W] 00001037 Software\Macromedia\FlashPlayerPluginReleaseType/ 2

                                              0043 [W] 00001021

                                              0044 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0045 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0046 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0047 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                                              0048 [W] 00001048

                                              0049 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0050 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0051 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0052 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0053 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                                              0054 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                                              0055 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0056 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0057 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0058 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0059 [W] 00001018

                                              0060 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

                                              0061 [W] 00001019

                                              0062 [W] 00001020

                                              0063 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                                              0064 [W] 00001037 Software\Macromedia\FlashPlayerPepper/ 2

                                              0065 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                                              0066 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                                              0067 [W] 00001037 Software\Macromedia\FlashPlayerPepperReleaseType/ 2

                                              0068 [W] 00001021

                                              0069 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0070 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0071 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0072 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                                              0073 [W] 00001048

                                              0074 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0075 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0076 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0077 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0078 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                                              0079 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                                              0080 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0081 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0082 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0083 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                                              0084 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                                              0085 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                                              0086 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0087 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0088 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              0089 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              =X====== M/15.0.0.223 2014-11-19+19-37-44.944 ========

                                               

                                              ?=O====== M/15.0.0.223 2014-11-19+20-48-53.308 ========

                                              0000 [I] 00000010 "C:\Users\Administrator\AppData\Local\Adobe\AIH.7fce3233443a12095c8dca7e28b7a6d55c7bca37\ install_flash_player.exe" -install -iv 8 -au 1

                                              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                                              0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0003 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

                                              0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                                              0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                                              0007 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                                              0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                                              0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0011 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              0012 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              0013 [I] 00000014

                                              0014 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil32_15_0_0_223_Plugin.exe

                                              0015 [I] 00000024 C:\windows\system32\Macromed\Flash\plugin.vch

                                              0016 [I] 00000017 C:\windows\system32\Macromed\Flash

                                              0017 [I] 00000022 C:\windows\system32\Macromed\Flash\FlashPlayerPlugin_15_0_0_223.exe

                                              0018 [I] 00000019 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0019 [W] 00001035 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/Path 5

                                              0020 [I] 00000021 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                                              0021 [I] 00000012

                                              =X====== M/15.0.0.223 2014-11-19+20-48-54.749 ========

                                               

                                              ?=O====== M/15.0.0.223 2014-11-19+20-51-07.704 ========

                                              0000 [I] 00000010 "C:\Users\Administrator\AppData\Local\Adobe\AIH.7fce3233443a12095c8dca7e28b7a6d55c7bca37\ install_flash_player.exe" -install -iv 8 -au 1

                                              0001 [F] 00001041

                                              =X====== M/15.0.0.223 2014-11-19+20-51-07.904 ========

                                               

                                              ?=O====== M/15.0.0.223 2014-11-19+20-51-21.845 ========

                                              0000 [I] 00000010 "C:\Users\Administrator\AppData\Local\Adobe\AIH.7fce3233443a12095c8dca7e28b7a6d55c7bca37\ install_flash_player.exe" -install -iv 8 -au 1

                                              0001 [F] 00001041

                                              =X====== M/15.0.0.223 2014-11-19+20-51-22.036 ========

                                               

                                              ?=O====== M/15.0.0.223 2014-11-19+20-51-30.654 ========

                                              0000 [I] 00000010 "C:\Users\Administrator\AppData\Local\Adobe\AIH.7fce3233443a12095c8dca7e28b7a6d55c7bca37\ install_flash_player.exe" -install -iv 8 -au 1

                                              0001 [F] 00001041

                                              =X====== M/15.0.0.223 2014-11-19+20-51-30.833 ========

                                               

                                              ?=O====== M/15.0.0.223 2014-11-19+20-51-34.034 ========

                                              0000 [I] 00000010 "C:\Users\Administrator\AppData\Local\Adobe\AIH.7fce3233443a12095c8dca7e28b7a6d55c7bca37\ install_flash_player.exe" -install -iv 8 -au 1

                                              0001 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0002 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 5

                                              0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                                              0004 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                                              0005 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                                              0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              0009 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              0010 [I] 00000014

                                              0011 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil32_15_0_0_223_Plugin.exe

                                              0012 [I] 00000024 C:\windows\system32\Macromed\Flash\plugin.vch

                                              0013 [I] 00000017 C:\windows\system32\Macromed\Flash

                                              0014 [I] 00000022 C:\windows\system32\Macromed\Flash\FlashPlayerPlugin_15_0_0_223.exe

                                              0015 [I] 00000019 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0016 [W] 00001024 C:\windows\system32\FlashPlayerCPLApp.cpl 183

                                              0017 [W] 00001024 C:\windows\system32\FlashPlayerApp.exe 183

                                              0018 [W] 00001035 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/Path 5

                                              0019 [I] 00000021 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                                              0020 [W] 00001024 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                                              0021 [I] 00000012

                                              =X====== M/15.0.0.223 2014-11-19+20-51-35.048 ========

                                               

                                              ?=O====== M/15.0.0.223 2014-11-19+21-00-20.836 ========

                                              0000 [I] 00000010 "C:\windows\system32\Macromed\Flash\FlashUtil32_15_0_0_223_ActiveX.exe" -refreshIEElevationPolicies

                                              =X====== M/15.0.0.223 2014-11-19+21-00-20.883 ========

                                               

                                              ?=O====== M/15.0.0.223 2014-11-19+21-00-13.159 ========

                                              0000 [I] 00000010 "C:\Users\EAS-TK~1\AppData\Local\Temp\{C61BD97D-9589-47FE-A96C-7DA4DD35A398}\InstallFlash Player.exe" -iv 6

                                              0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/15.0 2

                                              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/15.0 2

                                              0005 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0007 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                                              0009 [I] 00000013

                                              0010 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil32_15_0_0_223_ActiveX.exe

                                              0011 [I] 00000016 C:\windows\system32\Macromed\Flash\FlashUtil32_15_0_0_223_ActiveX.dll

                                              0012 [I] 00000023 C:\windows\system32\Macromed\Flash\activex.vch

                                              0013 [I] 00000019 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0014 [W] 00001024 C:\windows\system32\FlashPlayerCPLApp.cpl 183

                                              0015 [W] 00001024 C:\windows\system32\FlashPlayerApp.exe 183

                                              0016 [I] 00000021 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                                              0017 [W] 00001024 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                                              0018 [I] 00000012

                                              =X====== M/15.0.0.223 2014-11-19+21-00-25.704 ========

                                               

                                              ?=O====== M/15.0.0.223 2014-11-19+21-00-07.729 ========

                                              0000 [I] 00000010 C:\Users\EAS-TK~1\AppData\Local\Temp\ICD1.tmp\FP_AX_CAB_INSTALLER64.exe

                                              0001 [I] 00000011 1

                                              =X====== M/15.0.0.223 2014-11-19+21-00-26.110 ========

                                               

                                              ?=O====== M/15.0.0.223 2014-12-09+15-10-29.870 ========

                                              0000 [I] 00000010 "C:\Thomas\Computer\Adobe Flash Player\uninstall_flash_player.exe" -force 

                                              0001 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                                              0003 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                                              0004 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                                              0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                                              0006 [W] 00001021

                                              0007 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0008 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0010 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0011 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0012 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0013 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                                              0014 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                                              0015 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

                                              0016 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                                              0017 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                                              0018 [W] 00001021

                                              0019 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0020 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0021 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0022 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0023 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0024 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0025 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                                              0026 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0027 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0028 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0029 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0030 [W] 00001018

                                              0031 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

                                              0032 [W] 00001019

                                              0033 [W] 00001020

                                              0034 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                                              0035 [W] 00001037 Software\Macromedia\FlashPlayerPepper/ 2

                                              0036 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                                              0037 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                                              0038 [W] 00001037 Software\Macromedia\FlashPlayerPepperReleaseType/ 2

                                              0039 [W] 00001021

                                              0040 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0041 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0042 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0043 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                                              0044 [W] 00001048

                                              0045 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0046 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0047 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0048 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0049 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

                                              0050 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\windows\system32\FlashPlayerCPLApp.cpl 2

                                              0051 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                              0052 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0053 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                                              0054 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                                              0055 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                                              0056 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                                              0057 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0058 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0059 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              0060 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              =X====== M/15.0.0.223 2014-12-09+15-10-37.103 ========

                                               

                                              ?=O====== M/16.0.0.235 2014-12-09+15-20-15.253 ========

                                              0000 [I] 00000010 "C:\Users\thomas.jones\AppData\Local\Adobe\AIH.9f70f54480e6762f90999dbe9d7a959cddfa20ed\i nstall_flash_player.exe" -install -iv 8 -au 1

                                              0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                                              0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                              0003 [I] 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                                              0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

                                              0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                                              0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                                              0008 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                                              0009 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                                              0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0011 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                              0012 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              0013 [W] 00001036 Software\Opera Software/Plugin Path 2

                                              0014 [I] 00000014

                                              0015 [I] 00000015 C:\windows\system32\Macromed\Flash\FlashUtil32_16_0_0_235_Plugin.exe

                                              0016 [I] 00000024 C:\windows\system32\Macromed\Flash\plugin.vch

                                              0017 [I] 00000017 C:\windows\system32\Macromed\Flash

                                              0018 [I] 00000022 C:\windows\system32\Macromed\Flash\FlashPlayerPlugin_16_0_0_235.exe

                                              0019 [I] 00000019 C:\windows\system32\FlashPlayerCPLApp.cpl

                                              0020 [W] 00001035 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/Path 2

                                              0021 [I] 00000021 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                                              0022 [I] 00000012

                                              =X====== M/16.0.0.235 2014-12-09+15-20-16.551 ========

                                               

                                               

                                              about:support:

                                               

                                              Application Basics

                                              Name Firefox
                                              Version 33.1.1
                                              Update History
                                              User Agent Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0
                                              Profile Folder
                                              Enabled Plugins about:plugins
                                              Build Configuration about:buildconfig
                                              Memory Use about:memory
                                              Multiprocess Windows 0/1

                                              Crash Reports for the Last 3 Days

                                               

                                              Report ID Submitted

                                              Extensions

                                              Name Version Enabled ID
                                              YouTube™ Flash® Player1.2truejid1-HAV2inXAnQPIeA@jetpack

                                              Graphics

                                               

                                              Adapter DescriptionIntel(R) HD Graphics Family
                                              Adapter Driversigdumdx32 igd10umd32 igd10umd32
                                              Adapter RAMUnknown
                                              Device ID0x0102
                                              DirectWrite Enabledfalse (6.2.9200.16492)
                                              Driver Date6-10-2011
                                              Driver Version8.15.10.2418
                                              GPU #2 Activefalse
                                              GPU Accelerated Windows1/1 Direct3D 9 (OMTC)
                                              Vendor ID0x8086
                                              WebGL RendererGoogle Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
                                              windowLayerManagerRemotetrue
                                              AzureCanvasBackendskia
                                              AzureContentBackendcairo
                                              AzureFallbackCanvasBackendcairo
                                              AzureSkiaAccelerated0

                                              Important Modified Preferences

                                              Name Value
                                              accessibility.typeaheadfind.flashBar0
                                              browser.cache.disk.capacity358400
                                              browser.cache.disk.smart_size_cached_value358400
                                              browser.cache.disk.smart_size.enabledfalse
                                              browser.cache.disk.smart_size.first_runfalse
                                              browser.cache.disk.smart_size.use_old_maxfalse
                                              browser.cache.frecency_experiment2
                                              browser.places.smartBookmarksVersion7
                                              browser.search.updatefalse
                                              browser.sessionstore.upgradeBackup.latestBuildID20141113143407
                                              browser.startup.homepagehttp://www.drudgereport.com/
                                              browser.startup.homepage_override.buildID20141113143407
                                              browser.startup.homepage_override.mstone33.1.1
                                              browser.tabs.drawInTitlebarfalse
                                              browser.urlbar.autocomplete.enabledfalse
                                              dom.mozApps.usedtrue
                                              extensions.lastAppVersion33.1.1
                                              font.internaluseonly.changedtrue
                                              gfx.direct3d.last_used_feature_level_idx0
                                              media.gmp-gmpopenh264.lastUpdate1415285506
                                              media.gmp-gmpopenh264.version1.1
                                              media.gmp-manager.lastCheck1418132926
                                              network.cookie.prefsMigratedtrue
                                              network.http.spdy.enabledfalse
                                              places.database.lastMaintenance1418133698
                                              places.history.enabledfalse
                                              places.history.expiration.transient_current_max_pages77413
                                              plugin.disable_full_page_plugin_for_typesapplication/pdf
                                              plugin.importedStatetrue
                                              plugin.state.np32dsw2
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_bgcolorfalse
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_bgimagesfalse
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_colorspace
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_command
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_downloadfontsfalse
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_duplex-886933412
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_edge_bottom0
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_edge_left0
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_edge_right0
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_edge_top0
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_evenpagestrue
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_footercenter
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_footerleft&PT
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_footerright&D
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_headercenter
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_headerleft&T
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_headerright&U
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_in_colortrue
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_margin_bottom0.5
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_margin_left0.5
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_margin_right0.5
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_margin_top0.5
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_oddpagestrue
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_orientation0
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_page_delay50
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_data1
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_height 11.00
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_name
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_size_type0
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_size_unit0
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_paper_width  8.50
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_plex_name
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_resolution510681248
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_resolution_name
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_reversedfalse
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_scaling  1.00
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_shrink_to_fittrue
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_to_filefalse
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_bottom0
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_left0
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_right0
                                              print.printer_\\finch104-002\SBD_XEROX_MP_ANX-RM396.print_unwriteable_margin_top0
                                              privacy.cpd.offlineAppstrue
                                              privacy.cpd.siteSettingstrue
                                              privacy.sanitize.migrateFx3Prefstrue
                                              privacy.sanitize.timeSpan0
                                              security.default_personal_certSelect Automatically
                                              security.disable_button.openCertManagerfalse
                                              security.disable_button.openDeviceManagerfalse
                                              storage.vacuum.last.index1
                                              storage.vacuum.last.places.sqlite1415888534

                                               

                                              user.js Preferences

                                              Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

                                                

                                              Important Locked Preferences

                                               

                                              Name Value

                                              JavaScript

                                              Incremental GC true

                                              Accessibility

                                              Activated false
                                              Prevent Accessibility 0

                                              Library Versions

                                              Expected minimum versionVersion in use
                                              NSPR4.10.74.10.7
                                              NSS3.17.2 Basic ECC3.17.2 Basic ECC
                                              NSSSMIME3.17.2 Basic ECC3.17.2 Basic ECC
                                              NSSSSL3.17.2 Basic ECC3.17.2 Basic ECC
                                              NSSUTIL3.17.23.17.2

                                              Experimental Features

                                               

                                              Name ID Description Active End Date Homepage

                                               

                                              END//

                                              /* yes, Experiemental Features is empty. *

                                               

                                              about:plugins p1

                                              Firefox About Plugins p1 12-9-14.PNG

                                               

                                              about: plugins p2

                                              Firefox About Plugins p2 12-9-14.PNG

                                              about:plugins p3

                                              Firefox About Plugins p3 12-9-14.PNG

                                               

                                              about:plugins p4 (of 4)

                                              Firefox About Plugins p4 12-9-14.PNG

                                               

                                              -Detah

                                              • 21. Re: update "Successful" now Flash Player has vanished
                                                jeromiec83223024 Adobe Employee

                                                The new log indicates that everything installed successfully.  Out of curiosity, do you have Opera installed?  Just wondering if you see Flash Player there, since they share the same plugin.

                                                 

                                                I'm not sure why Firefox is failing to detect Flash.  Either Firefox is not able to read that registry key (SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer), or we think it got written, but failed silently or something.  You should be able to validate that the key exists and that the data points to a file that exists at this point.

                                                 

                                                If we're looking at more symptoms of disk corruption, then it's possible that the Firefox profile, or Firefox itself is also damaged. 

                                                 

                                                It's pretty easy to create a new profile as for troubleshooting, and should rule out that issue:

                                                Use the Profile Manager to create and remove Firefox profiles | Firefox Help

                                                 

                                                A clean install of Firefox might be worthwhile if that doesn't work.  At least we've ruled out a lot of potential problems.  Again, running the disk repair utility before you reinstall might be wise, as you'll know that you're installing with the disk in a good state.

                                                • 22. Re: update "Successful" now Flash Player has vanished
                                                  Detah Level 1

                                                  I ran disk defragmenter yesterday after I posted my logs. It was 0% fragmentation before I ran the defrag and it was 0% fragmentation after I ran defrag. There were no errors found on the disk.

                                                   

                                                  I have never had Opera installed on this machine. Although since the Flash issue appeared, I have since installed Chrome. Flash Player seems to function normally on Chrome.

                                                   

                                                  I am not sure what you are wanting me to do with the Firefox Profile Manager. Am I supposed to delete my old Firefox profile and create a new one? There are lots of instructions on the link you provided. Do you want me to follow all of them, including Resetting to Factory Settings and Create a New Profile?

                                                   

                                                  -Detah