1 Reply Latest reply on Nov 13, 2014 3:51 PM by Rajashree Bhattacharya

    how do I generate redemption code for creative cloud?

    pdpell

      how do I generate redemption code for creative cloud?

        • 1. Re: how do I generate redemption code for creative cloud?
          Rajashree Bhattacharya Adobe Employee

          On October 27th 2014, you have purchased two CC (one complete &one photography) under the same Adobe ID. That is the reason you are being asked for a code because under one Adobe ID only one CC can be activated(twice).

           

          Please contact Adobe Support or you can inbox me privately the CC order number  that you would like to cancel.

           

          You can also check if the host file has Adobe entry or not as if Adobe entries are there then also CC can ask for serial number. You can check the host by the followinh method.

           

          Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.

          So you need to login with your Adobe ID and password to activate the cloud membership.

          Log out & log back in of the CC Desktop App.

           

          In case it is not signing in successfully please try the following:

           

          I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:

           

             Windows:

             In windows 7 navigate to following location:

               /windows/system32/drivers/etc

             1. look out for "Hosts" file

             2. Open it with notepad

             3. Check if you have any entry for Adobe

             4. Remove the entries and try again launching any product from CC

            Mac:

             1. Please click on "Go" and navigate to /private/etc

             2. Open "hosts" file and check out for any entries for Adobe.com

             3. Remove the entries and save the file

             4.  try again launching any product from CC

            Please refer to Creative Cloud applications ask for serial number

           

          Hope it helps you.

          Regards

          Rajshree

          Cannot license Illustrator CC after buying subscription

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