5 Replies Latest reply on Nov 21, 2014 7:38 AM by A.T. Romano

    Forgot to Deactivate Serial Number before Uninstall

    Real_MilkandCoCo

      Any suggestions??

       

      Premiere Elements 8

        • 1. Re: Forgot to Deactivate Serial Number before Uninstall
          A.T. Romano Level 7

          Real

           

          Do you still have Premiere Elements 8 installation files or installation disc?

           

          If so, you will need to reinstall it, deactivate it, and then uninstall it.

           

          That is the easy way.

           

          What is the history behind this...do you need to install the purchased serial number for 8 on a 3rd computer and need to remove it from one of the two other computers which each have the same purchased serial number version?

           

          Please review and consider and then we can decide what next.

           

          Thank you.

           

          ATR

          • 2. Re: Forgot to Deactivate Serial Number before Uninstall
            Real_MilkandCoCo Level 1

            Hey thanks for the reply ATR.

             

            I had thought the issue I was having was because of the deactivation. I contacted Adobe support and they stated that they have corrected the problem with my deactivation, that was yesterday.

            Today

            • I have uninstalled PE8
            • Reboot
            • Installed Quicktime
            • Installed DirectX
            • Reboot
            • Reinstalled
            • Reboot

             

            Still having the issue were nothing is selectable except

            • File
              • New
              • Open
              • Exit
            • Help
              • Help
              • Support
              • About

             

            Even when I start a project...nothing loads.

             

            When I try to open a project I get the error message.

             

            "Projects created with Adobe Premiere Pro and Adobe Premiere Elements are not compatible. Please use the appropriate application to open this project."

             

            This is the message when creating a file and reopening in PE8.

             

            ????

            • 3. Re: Forgot to Deactivate Serial Number before Uninstall
              Real_MilkandCoCo Level 1

              OS Name Microsoft Windows 7 Professional 64Bit

              Version 6.1.7601 Service Pack 1 Build 7601

              Other OS Description  Not Available

              OS Manufacturer Microsoft Corporation

              System Name PC

              System Manufacturer System manufacturer

              System Model System Product Name

              System Type x64-based PC

              Processor AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, 2010 Mhz, 2 Core(s), 2 Logical Processor(s)

              BIOS Version/Date Phoenix Technologies, LTD ASUS A8N-E ACPI BIOS Revision 1013, 07/04/2006

              SMBIOS Version 2.3

              Windows Directory C:\Windows

              System Directory C:\Windows\system32

              Boot Device \Device\HarddiskVolume2

              Locale Canada

              Hardware Abstraction Layer Version = "6.1.7601.17514"

              User Name PC

              Time Zone Eastern Standard Time

              Installed Physical Memory (RAM) 4.00 GB

              Total Physical Memory 4.00 GB

              Available Physical Memory 2.22 GB

              Total Virtual Memory 8.00 GB

              Available Virtual Memory 5.69 GB

              Page File Space 4.00 GB

              Page File C:\pagefile.sys

              • 4. Re: Forgot to Deactivate Serial Number before Uninstall
                Real_MilkandCoCo Level 1

                I just reinstalled it again but shut down my McAfee Antivirus and Firewall.

                 

                Running PE8 without them on and it works!!

                 

                Turning them back on and the problem returns....

                 

                I checked your recommendations from another post ATR...

                 

                I have a valid copy of Premiere Elements 11 that does not open past the Elements 11 Organizer Adobe Software License Agreement

                 

                Thanks!!!

                • 5. Re: Forgot to Deactivate Serial Number before Uninstall
                  A.T. Romano Level 7

                  Real

                   

                  Sorry for such a delayed follow up. I got detoured many times as well as having some Internet connection issues with my computer.

                   

                  From what I have read, McAfee controls both the antivirus and firewall(s) and has been problematic for Premiere Elements (many versions). Not sure if the issues go to recent McAfee update(s) or McAfee overall.

                   

                  If you have not already, you might contact McAfee in an attempt to get details on how McAfee settings might be customized to permit Premiere Elements to function?

                   

                  Or, have you identified another antivirus program that you can use without problems for Premiere Elements?

                   

                  Great job in tracking down the cause of the issue.

                   

                  ATR