4 Replies Latest reply on Nov 18, 2014 7:46 AM by Dr-Glenn

    Lightroom: upgrade from trial to full version, how to enter license key?

    Dr-Glenn Level 1

      I installed Lightroom from Creative Cloud (CC) trial on Windows 7 Pro, 64-bit. The version is LR 5.6. I do not want CC, so I purchased the full version of LR on DVD. I was going to reinstall LR from the DVD, but see that it is only version 5.2. I have already done a fair amount of work with the trial LR 5.6 and am worried about losing the catalog that I have created.

      So I thought I could apply the full version license key to the trial install, but there is no place to do that within LR. When I bring up the CC master application it shows that I have 5 days left with LR, but still has no way to apply a license key.

      I had a very long and frustrating chat session with tech support. In the end I was advised to uninstall the trial, then install the full version. I might be able to download LR 5.6 full and simply install that.

      So let me summarize my questions:

      Is there any way to apply the license key for standalone full version of LR to the trial version that was installed using CC?

      If I uninstall trial version, will I be able to install LR 5.6 download and apply license key?

      If I cannot install from download and instead have to install from purchased DVD, will version 5.2 be able to import the existing catalog? Will subsequent upgrade(s) to 5.6 go smoothly?

      What about the catalog? Will the existing catalog simply be found during a new installation? Or do I have to manually import?

       

      I've found the community help in the LR forum to be very good - and that is why I am abandoning ACDSee after many years Thank you all for your help.

        • 1. Re: Lightroom: upgrade from trial to full version, how to enter license key?
          sam.am Level 5

          Try below steps

          Quit Lightroom 5

          Hold windows key on your keyboard and Press R key.

          In Run window type %programdata% and click on Ok

          Open Adobe > Lightroom folders

          Delete Lightroom5install cookie file.

          Launch Lightroom 5 and check if you are getting the window to enter the serial number.

          • 2. Re: Lightroom: upgrade from trial to full version, how to enter license key?
            sam.am Level 5

            Also uninstalling Lightroom will not remove catalog from your computer, after re installation while launching it will detect your previous catalog.

            • 3. Re: Lightroom: upgrade from trial to full version, how to enter license key?
              ssprengel Adobe Community Professional & MVP

              You should just uninstall what you have installed for LR 5.x, now, then download and install the LR 5.6 update from the Adobe Updates page, and enter your standalone serial number, and things should pick up where you left off. 

               

              You might want to go into LR’s preferences (if LR is still opening for you) and see where the catalog (.lrcat) file actually resides on your computer in case you have a problem and have to double-click on that .lrcat file to open your catalog, but my experience is that nothing will seem different after you’ve installed the new version other than the version number will be newer.  The preferences, catalog, and pictures are somewhere different than where the program is installed so uninstalling and reinstalling shouldn’t affect any of it.

               

              LR 5.6 update is here:  http://www.adobe.com/downloads/updates/

               

              FYI, the CC-LR is licensed by logging into CC, the standalone version is licensed by entering a serial number.  That is why you have to uninstall the CC_licensed version and install the non-CC-licensed version.

               

              It also probably wouldn’t mess anything up to install LR 5.2 from the DVD, but then you’d have to turn around and immediately download the LR 5.6 update, anyway, and it would waste time, so why not start with the latest update.  The update is a fully function program, not a patch to an existing program.  It’ll either find your existing licensing information if you’ve already entered the serial number or ask for a serial number if it doesn’t find anything—which sounds like your situation.

              • 4. Re: Lightroom: upgrade from trial to full version, how to enter license key?
                Dr-Glenn Level 1

                That did it. I uninstalled the trial version (and Creative Cloud), installed the 5.6 full version from download, then entered the license key from the CD. My existing LR catalog was ready to use.

                 

                Wow, I don't know why LR software is so big. It takes forever to uninstall and install.

                 

                So my problem was that I had installed LR5 using the Creative Cloud trial, since that is the only way that Adobe makes visible for installing trial software. If I had started with the 5.6 full download, I would not have had to ask for help here. But I'll repeat that these community forums are really fantastic. Thank you all for prompt help!