7 Replies Latest reply on Nov 17, 2014 9:25 AM by JoeLib

    whay is camera shake reduction missing form my copy of photoshop cc?

    twilson163

      I'm running the full creative cloud suite of products including photoshop CC. according top the CC controller my software is up to date. However I do not have the camera shake filter in my copy. ( I've already been through the tutorials and know that is should be the first item in the sharpen filter.) If any one could tell what I need to do to get his update installed I'd appreciate it.

       

      Thanks

      Tom W

        • 1. Re: whay is camera shake reduction missing form my copy of photoshop cc?
          Mylenium Most Valuable Participant

          What exact version of PS? What system? You need to be more specific.

           

          Mylenium

          • 2. Re: whay is camera shake reduction missing form my copy of photoshop cc?
            twilson163 Level 1

            I have release 2014.2.1, 2014014r.256 x64. I use the creative cloud app with auto update to keep all my apps up to date. I'm running an HP Pavilion P6000 Series PC with AMD Athlon II X4 630 Processor 2 1 terabyte hard drives, 12 GB of DIMM running at 1066MHZ and an NVIDA GeForce GTX 650 TI video board. The operating systems is Windows 7 Home Premium Service Pack 1 With all the latest updates installed.

             

            I had problems performing updates to PS in the past and get some help from tech support to overcome the problem. The following is the text exchange we had at that time to correct the issue I was having.

             

            For additional help, reach us at http://helpx.adobe.com/contact.html

            General Info

             

            Chat start time

             

            Sep 26, 2014 8:55:51 AM EST

             

            Chat end time

             

            Sep 26, 2014 9:49:58 AM EST

             

            Duration (actual chatting time)

             

            00:54:06

             

            Operator

             

            Vinodh

             

             

            Chat Transcript

             

            info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.

             

            While you wait, you can try our community forums<http://forums.adobe.com/index.jspa?promoid=JOPCT> where experts are online 24/7.

             

             

            info: You are now chatting with 'Vinodh'

            Vinodh: Hello. Welcome to Adobe Technical Support.

            Vinodh: Hi Tom.

            Vinodh: Please allow me a moment while I look into your account & verify the details.

            Tom Wilso: Ok thanks

            Vinodh: You are welcome.

            Vinodh: We appreciate your patience and regret the inconvenience due to high wait time.

            Vinodh: I understand that you are unable to update the Photoshop CC as you get error "Download Error", Is that right?

            Tom Wilso: yes

            Vinodh: Thank you for confirming.

            Vinodh: I'll be glad to help you in this issue.

            Vinodh: Just to confirm, did you select the option 'Retry' and check?

            Tom Wilso: yes

            Vinodh: Still getting same error?

            Tom Wilso: yes tried again just now

            Vinodh: Okay.

            Vinodh: Lets work on the issue.

            Vinodh: Please follow below instructions.

            Tom Wilso: ok

            Vinodh: Close all the Adobe related applications running in the background including the Creative Cloud Application.

            Tom Wilso: done

            Vinodh: Hold CtrlShiftEsc Keys to open Task Manager.

            Tom Wilso: done

            Vinodh: Click on Processes tab and choose the option "Show processes from all users".

            Vinodh: Look for the processes below and close them if they are running:

            Vinodh: Adobe processes

            Vinodh: crash daemon

            Vinodh: coresync.exe

            Vinodh: creativecloud.exe

            Vinodh: creativecloud helper.exe

            Vinodh: Adobe CEF helper

            Vinodh: CEFServiceManager

            Vinodh: CEPServiceManager

            Vinodh: Adobe Crash Demon

            Vinodh: AAMupdater

            Vinodh: AAMupdater notifier

            Vinodh: Let me know once you are done.

            Tom Wilso: done

            Vinodh: Press Windows key + R and that will open the Run command.

            Tom Wilso: doner

            Vinodh: Type Appdata and press enter.

            Tom Wilso: got it

            Vinodh: Navigate to Local/Adobe folder.

            Tom Wilso: done

            Vinodh: Rename the AAMUpdater folder as AAMUpdater_old.

            Vinodh: Rename the OOBE folder as OOBE_old.

            Tom Wilso: done

            Vinodh: Please navigate to C:\Program Files (x86)\Common Files\Adobe

            Tom Wilso: OK

            Tom Wilso: done

            Vinodh: Delete the AdobeApplicationManager as AdobeApplicationManager_old.

            Vinodh: Rename the OOBE folder as OOBE_old.

            Tom Wilso: done

            Vinodh: Please navigate to  C:\Program Files (x86)\Adobe

            Vinodh: Rename AdobeCreativeCloud folder as AdobeCreativeCloud_old.

            Tom Wilso: done

            Vinodh: Please download the cleaner tool from the below link.

            Vinodh: http://helpx.adobe.com/content/dam/help/en/support/Adobe_Creative_Cloud_Cleaner_Tool.zip

            Vinodh: Open the cleaner tool and wait till my instructions.

            Tom Wilso: ok ready to go

            Vinodh: Choose your language: Type e for English and then press Enter.

            Tom Wilso: e

            Tom Wilso: ok

            Vinodh: Review the Adobe End-User License Agreement: Type y to accept and then press Enter.

            Tom Wilso: y

            Vinodh: Select the option Creative Cloud & CS6 Products

            Tom Wilso: lol sorry about that, done in the correct window now

            Vinodh: Select the option Adobe creative cloud desktop.

            Tom Wilso: sorry don't see that choice

            Vinodh: Do you have Adobe Application Manager option?

            Tom Wilso: do see Adobe ID CC2014 AppBase

            Vinodh: Okay.

            Vinodh: Quit the cleaner tool.

            Tom Wilso: done

            Vinodh: Please download and install the Adobe Application Manager from below link.

            Vinodh: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437

            Tom Wilso: ok got it

            Vinodh: Please let me know once download is complete.

            Tom Wilso: downloaded and saved to my desktop

            Vinodh: On the desktop, click on the folder Adobe Application Manager 8.0

            Vinodh: It comprises of the folders Packages, Resources, Set-up.bin, and Setup.

            Tom Wilso: ok

            Vinodh: Please click on the Setup.

            Vinodh: This starts the update.

            Tom Wilso: ok done

            Vinodh: On the desktop, Adobe Application Manager icon will be created, please click on it.

            Tom Wilso: ok completed CC is open and asking me to log in

            Vinodh: Please sign in and click on the Apps tab.

            Vinodh: Try to update the Photoshop and let me know the status.

            Tom Wilso: it now reports that it's up to date

            info: Your chat transcript will be sent to twilson@excellon.com<mailto:twilson@excellon.com> at the end of your chat.

            Vinodh: Okay.

            Vinodh: Select on the gear icon present on the top right side of the Creative Cloud Desktop Application window.

            Tom Wilso: All done?

            Vinodh: Lets check on that.

            Tom Wilso: ok gear window open

            Vinodh: Choose Preferences.

            Vinodh: Choose Account.

            Tom Wilso: ok

            Vinodh: Choose Sign out from Creative Cloud option..

            Tom Wilso: done

            Vinodh: Sign in once again to the Creative Cloud Application.

            Vinodh: Click on the Apps tab and check the status of the Photoshop whether showing Update or Up to date.

            Tom Wilso: done

            Tom Wilso: yes still shows up to date on all chosen apps

            Vinodh: Okay.

            Vinodh: Launch the Photoshop now

            Tom Wilso: ok PS open

            Vinodh: Click on Help menu and choose Updates option.

            Tom Wilso: reports that applications are all up to date

            Vinodh: Tom, Photoshop is Up to date.

            Vinodh: Is there anything else I can help you with?

            Tom Wilso: Great! Anything else needed? Looking good on this end.

            Vinodh: No Tom.

            Vinodh: Photoshop has been updated.

            Vinodh: I'm happy to help, Do you have anymore questions for me?

            Tom Wilso: No thanks for your help it's been a good experience very prompt and very professional.

            Vinodh: Thank you for your appreciation.

            Vinodh: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.

             

             

            Thanks for your help

            Tom Wilson

            • 3. Re: whay is camera shake reduction missing form my copy of photoshop cc?
              PixbyTed Level 1

              Shake Reduction screen shot.JPG
              A shot in the dark here, but I found this worked with other "missing" filters. Go to Edit > Menus. From the Menu For: dropdown choose Application Menus. Scroll down (it's a long ride) to Sharpen and make sure the eyeball beside Shake Reduction is on. If it is and you don't see it in the Filters menu (which is what happened to me) I unchecked it, closed Photoshop, reopened Photoshop, turned the eyeball on, closed and reopened Photoshop again, and as if by magic ... Shake reduction was visible in the Filters menu.

               

              I have no idea why this happened in the first place, and I have no idea why this on/off trick worked, but I don't argue with success. Good Luck.

              • 4. Re: whay is camera shake reduction missing form my copy of photoshop cc?
                twilson163 Level 1

                Thanks for making the attempt but shake reduction is not present there on the sharpen filter list and all the possible items on those lits are enabled.

                 

                Thanks Again

                Tom W

                • 5. Re: whay is camera shake reduction missing form my copy of photoshop cc?
                  PixbyTed Level 1

                  PS Prefs GPU.JPG
                  Sorry.

                   

                  I hate to just throw in suggestions. but Adobe staff expertise is in short supply on this forum, so as users we something just have to muddle along.

                   

                  This is a wilder shot in the dark. These filters are very GPU dependent. I know that some of the Adobe engineers are infamous for being very flip and will tell you it is all your fault because your video drivers are not up to date. But maybe check for a video driver update first.

                   

                  Then go to Preferences > Performance > GPU settings > Advanced. Make sure use Graphics Processor is checked (I think if your system lacks the ability it will be grayed). Click Advanced Settings and check the 3 boxes. One suggestion that has helped others is to change the drawing mode to Normal or Basic and back. Again it makes no sense, but it is like kicking that old TV set and magically it starts working.

                   

                  Good Luck.

                  • 6. Re: whay is camera shake reduction missing form my copy of photoshop cc?
                    JoeLib Level 3

                    Something about your version number looks suspicious.

                     

                    I did the last update for Photoshop and ended up with  2014.2.1, 2014014.r.257 x64    and my Shake Reduction feature works.  It worked from the very first release.

                     

                    I'm 1 digit higher than yours 2014.2.1, 2014014r.256 x64

                    • 7. Re: whay is camera shake reduction missing form my copy of photoshop cc?
                      JoeLib Level 3

                      Sorry my post went to wrong person in the blog.

                       

                      This is for TWILSON163:

                       

                      Something about your version number looks suspicious.

                       

                      I did the last update for Photoshop and ended up with  2014.2.1, 2014014.r.257 x64    and my Shake Reduction feature works.  It worked from the very first release.

                       

                      I'm 1 digit higher than yours 2014.2.1, 2014014r.256 x64