11 Replies Latest reply on Nov 17, 2014 9:29 PM by dj_rez0r

    Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

    dj_rez0r

      I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.

       

      Every time they repeat the same questions & answers over & over.

       

      "What's the name on the card?"

      -I give it to them.

       

      "It will take 4 to 5 hours to update."

      -I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.

       

      I re-phrase my questions, always same answer:

      "Your payment details are updated, your account will be activated in 4-5 hours."

       

      Are they robots?

      Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?