I'm having the same problem of incompetent chat support people - when pressed for reasonable responses, they become belligerent and rude - I'm considered alternatives to the adobe cloud service.
Do make sure that EVERY DETAIL of your account is the same in every place
Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019
Both of you can use this -Credit card https://helpx.adobe.com/utilities/credit-card.html to update the card detail, once updated please let me know via personal messaging so that I assist you in completing the process of card update..
If the after updating the the card details are not up to date then it shall need investigation. I shall follow up.
Now, I'm starting to understand the problem, it's your payment system that's keeping the card in queue.
It would have been less frustrating to have gotten the context of the problem, instead of the standard answer.
But I worked in tech support and I know how sometimes companies prefer having pre-defined answers to certain types of problems.
Thanks, yep it's all there.
The problem is with their payment system, keeping my card in queue.
I do prefer a 24/7 chat support than a 9 to 5 call center but I find pre-defined answers causes more confusion & frustration than it helps.
As a follow-up, your customer service have not been able to offer any help.
They have let my account expire while not offering any temporary solutions.
They have also refused to remove my card from their faulty payment system, which is violation of Canadian customer right policies.
I will obligated to report this abuse to the Canadian Customer Protection board.
This is absolutely illegal behaviour and extremely abusive!
I want my account immediately closed and my card number which is in limbo in your payment system for several days, removed!
Sorry to hear your trouble but Adobe seems comfortable with customer service that is incompetent, disrespectful and belligerent. It's so bad that it's comical - I experienced the same simple problem that is 100% their issue and was relentlessly met with inept and accusatory service people who refused to help. There are alternatives....cheaper no less!
This funniest thing about this situation is that I'm fighting to give them money, not for a refund but to actually pay them, lol!
I also offered them a large array of solutions but they don't care.
The worst is that they don't know what I do and who I am and that I'm currently in process of opening a studio and was planning to set up my pipelines with Adobe products.
Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.