• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Error 201 while installing CC, I tried a lot, but all didn't help...

New Here ,
Nov 15, 2014 Nov 15, 2014

Copy link to clipboard

Copied

Running CreativeCloudSet-Up.exe: error 201: "Occurs when bits swapped on server when the download is paused and when server response is bad."

Situation: home network with all connections wired.

I did all of the following:

- windows firewall switched off, didn't help

- antivirus software switched off, didn't help

- Internet options, LAN settings with or without check boxes, didn't help

- started windows in save mode, with connections, didn't help

- in a netwerk monitor (NetworkMiner), I see a call on port 443, but no response (601 bytes sent)

- switched to another router on another home network, didn't help

- renamed folder "OOBE" into "OOBE.old" (in folders "C:\Users\username\AppData\Local\Adobe" and "C:\Program Files (x86)\Common Files\Adobe"), didn't help

- renamed folder "AAMUpdater" into "AAMUpdater.old"  (in folder "C:\Users\username\AppData\Local\Adobe" and "C:\Program Files (x86)\Common Files\Adobe"), didn't help

- run CreativeCloudSet-Up as administrator, didn't help

From the log file PDApp.log, I only see this:

11/16/14 00:27:23:729 | [INFO] |  | ASU | OPM | OPM |  |  | 1404 | Schema version and schema compatibility version are same or greater than current

11/16/14 00:27:23:744 | [INFO] |  | ASU | OPM | OPM |  |  | 1404 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

11/16/14 00:27:23:744 | [INFO] |  | ASU | OPM | OPM |  |  | 1404 | No Record found for the input fields in opm_getValueForKey

11/16/14 00:27:23:744 | [INFO] |  | ASU | OPM | OPM |  |  | 1404 | Released OPM refrence successfully in opm_freeLibRef

What else can I try?

Please help...

TOPICS
Creative Cloud

Views

7.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Nov 16, 2014 Nov 16, 2014

Eventually, this helped me:
See http://support2.microsoft.com/kb/813444

"You cannot log in to or connect to secured Web sites in Internet Explorer"
The last step "method 7" helped me:

     Start a command prompt as administrator, then type:

     sfc /scannow


I hope this helps someone and saves time to search!

@Adobe: please add a list of concrete steps to check when error 201 occurs.

Votes

Translate

Translate
New Here ,
Nov 16, 2014 Nov 16, 2014

Copy link to clipboard

Copied

Eventually, this helped me:
See http://support2.microsoft.com/kb/813444

"You cannot log in to or connect to secured Web sites in Internet Explorer"
The last step "method 7" helped me:

     Start a command prompt as administrator, then type:

     sfc /scannow


I hope this helps someone and saves time to search!

@Adobe: please add a list of concrete steps to check when error 201 occurs.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 03, 2016 Jun 03, 2016

Copy link to clipboard

Copied

I have a Mac, what can I do?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2016 Jun 25, 2016

Copy link to clipboard

Copied

LATEST

Did you ever get a reply? I am having the same issue on a mac and have followed every step...

S

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines