Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
You will still be able to use Bridge, but not Premier. Not sure what EN is.
En = Adobe Encore... But that's all I know.
Thank you that helps me to get to where I might get an answer.
I was having a hard time trying to connect with Adobe to get an answer. I will give your reply a try.