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How did you resolve this problem? I am having the same issue with one of my users and the environment has not changed. I am the administrator but find little to no information to assist those of us that "administer" Contribute.
I see the post is from last year and never got a response in the forums but I am hopeful that you can shed some light on this situation. Thanks!
I am having a similar problem. I am taking over editing functions from a very ill administrator. I have been able to connect using the connection key and password she provided. When I click on the "edit" button, I get this message: "You can't edit this page now because jane doe is currently editing it. Please contact jane doe for assistance." She assured me when she gave me the installation software and emailed the connection key that she had deactivate her computer. Any ideas?
To resolve that problem you need only delete the .LCK file associated with the html page you are trying to edit. To do so you will need access to the directory via FTP or have your web server administrator delete that file. That is not a normal process; typicall you would have the user open and then close the file but since she is (apparently) not able to do so deleting the LCK file would appear to be the best resolution.
I've had to do that numerous times when a user was away from the office but I knew for a fact that they were not actually editing the document.
Hope that helps!
Thank you for your suggestions. I don't know if I have access to the directory via FTP without our "out of commission administrator's" help. I have something to try at least.
thanks for everyones help with this