1 Reply Latest reply on Nov 16, 2014 5:30 PM by Carl Sun

    Extension Manager not finding After Effects CC

    SMK730

      Hey all,

       

      I have been having a bit of an issue in regards to Adobe Extension Manager. I just installed the new CC version, and wanted to install an extension to Adobe After Effects. However, it does not show up on the Extension Manager screen:

      Screenshot_9.png

      As you can see, it shows some of my other CC programs, but not After Effects. I used Adobe Extendscript to print out a log. Can you help me figure out what I need to do to install this extension to After Effects?

      Log:

       

      Result: BridgeTalk Diagnostics

      ----------------------

       

       

        Info:

        Name = estoolkit-4.0

        Status = PUMPING

        Group = cs

        Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe

        Version = 2.0

        Build = ES 4.5.5

        Next serial number = 42

        Logging: = OFF

        Now = 18:05:34

       

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

       

        Thread: estoolkit-4.0#thread

        Avg. pump interval = 27ms

        Last pump = 51ms ago

       

       

        Ping: 7

       

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

       

        STATUS: PUMPING

        Timeout = undefined

        Handler = undefined

       

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

       

        SETUPTIME: thread=1ms, left=93ms

        Timeout = undefined

        Handler = undefined

       

       

        Instances: 3

       

       

        estoolkit-4.0#dbg:

       

       

        msg[18:05:34]: 00000037

        @BT>Version = 2.05

        Target = estoolkit-4.0#dbg

        Sender = estoolkit-4.0#dbg

        Sender-ID = localhost:win136632

        Timeout = 18:05:35

        Type = Ignore

        Response-Request = Timeout

        Headers = (no headers)

        Timestamp = 18:05:34

        Serial-Number = 37

        Received = undefined

        Result = undefined

        Error = undefined

        Body = (empty)

       

       

        Incoming: 1

       

       

        Outgoing: 0

       

       

        Handler: 9

        ExtendScript = for all messages

        Error = for only msg #25

        Error = for only msg #27

        Error = for only msg #33

        Result = for only msg #37

        Error = for only msg #37

        Timeout = for only msg #37

        Result = for only msg #39

        Error = for only msg #39

       

       

        estoolkit-4.0#estk:

       

       

        msg[18:05:34]: 00000039

        @BT>Version = 2.05

        Target = estoolkit-4.0#estk

        Sender = estoolkit-4.0#dbg

        Sender-ID = localhost:win136632

        Timeout = 18:15:34

        Type = Debug

        Response-Request = Result Error

        Headers = (no headers)

        Timestamp = 18:05:34

        Serial-Number = 39

        Received = undefined

        Result = undefined

        Error = undefined

       

       

        Body: 107 bytes

        Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

       

       

        Incoming: 1

       

       

        Outgoing: 0

       

       

        Handler: 1

        ExtendScript = for all messages

       

       

        estoolkit-4.0: (main)

       

       

        Incoming: 0

       

       

        Outgoing: 0

       

       

        Handler: 1

        ExtendScript = for all messages

       

       

        Targets: 26

        Connector = PCD

       

       

        Installed: 0

       

       

        Running: 0

       

       

        aftereffects-13.0:

        Path = C:\Program Files\Adobe\Adobe After Effects CC 2014\Support Files\AfterFX.exe

        Display Name = Adobe After Effects CC 2014

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = AfterFX.exe

       

       

        ame-7.0:

        Group = cs

        Path = C:\Program Files\Adobe\Adobe Media Encoder CC\Adobe Media Encoder.exe

        Display Name = Adobe Media Encoder

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = Adobe Media Encoder.exe

       

       

        ame-8.0:

        Path = C:\Program Files\Adobe\Adobe Media Encoder CC 2014\Adobe Media Encoder.exe

        Display Name = Adobe Media Encoder CC 2014

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = Adobe Media Encoder.exe

       

       

        audition-6.0:

        Group = cs

        Path = C:\Program Files\Adobe\Adobe Audition CC\Adobe Audition CC.exe

        Display Name = Adobe Audition CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = Adobe Audition CC.exe

       

       

        bridge-6.064:

        Group = cs

        Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\Bridge.exe

        Display Name = Bridge CC (64 bit)

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = Bridge.exe

       

       

        dreamweaver-12.0:

        Group = cs

        Path = E:\Applications\Dreamweaver real\Adobe Dreamweaver CS6\Dreamweaver.exe

        Display Name = Adobe Dreamweaver CS6

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.dreamweaver-12.0

        Status = (not running)

        ExeName = Dreamweaver.exe

       

       

        estoolkit-3.8:

        Group = cs

        Path = C:\Program Files (x86)\Adobe\Adobe Utilities - CS6\ExtendScript Toolkit CS6\ExtendScript Toolkit.exe

        Display Name = ExtendScript Toolkit CS6

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = ExtendScript Toolkit.exe

       

       

        estoolkit-4.0: PUMPING

        Group = cs

        Path = C:\Program Files (x86)\Adobe\Adobe ExtendScript Toolkit CC\ExtendScript Toolkit.exe

        Display Name = ExtendScript Toolkit CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = PUMPING

       

       

        Info:

        Group = cs

        Version = 2.0

        Build = ES 4.5.5

        Next serial number = 52

        Logging: = OFF

        Now = 18:05:34

       

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

       

        Thread: estoolkit-4.0#thread

        Avg. pump interval = 27ms

        Last pump = 252ms ago

       

       

        Ping: 7

       

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

       

        STATUS: PUMPING

        Timeout = undefined

        Handler = undefined

       

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

       

        SETUPTIME: thread=1ms, left=93ms

        Timeout = undefined

        Handler = undefined

        ExeName = ExtendScript Toolkit.exe

       

       

        exman-6.0:

        Group = cs

        Path = E:\Applications\Photoshop\Adobe Extension Manager CS6\Adobe Extension Manager CS6.exe

        Display Name = Adobe Extension Manager CS6

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.exman

        Status = (not running)

        ExeName = Adobe Extension Manager CS6.exe

       

       

        exman-7.0: IDLE

        Group = cs

        Path = E:\Applications\Adobe Extension manager ccc\Adobe Extension Manager CC\Adobe Extension Manager CC.exe

        Display Name = Adobe Extension Manager CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.exman

        Status = IDLE

       

       

        Info:

        Group = cs

        Version = 2.0

        Build = ES 4.5.5

        Next serial number = 3

        Logging: = OFF

        Now = 18:05:36

       

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

       

        exman-7.0: IDLE

       

       

        Thread: exman-7.0#thread

        Avg. pump interval = 3842ms

        Last pump = 200ms ago

       

       

        Ping: 7

       

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

       

        STATUS: IDLE

        Timeout = undefined

        Handler = undefined

       

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

       

        SETUPTIME: thread=0ms, left=0ms

        Timeout = undefined

        Handler = undefined

        ExeName = Adobe Extension Manager CC.exe

       

       

        flash-13.0:

        Group = cs

        Path = C:\Program Files\Adobe\Adobe Flash CC\Flash.exe

        Display Name = Adobe Flash Professional CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        Status = (not running)

        ExeName = Flash.exe

       

       

        illustrator-17.032:

        Group = cs

        Path = C:\Program Files (x86)\Adobe\Adobe Illustrator CC\Support Files\Contents\Windows\Illustrator.exe

        Display Name = Adobe Illustrator CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = Illustrator.exe

       

       

        illustrator-17.064:

        Group = cs

        Path = C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows\Illustrator.exe

        Display Name = Adobe Illustrator CC (64 bit)

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = Illustrator.exe

       

       

        incopy-9.032:

        Group = cs

        Path = C:\Program Files (x86)\Adobe\Adobe InCopy CC\InCopy.exe

        Display Name = Adobe InCopy CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = InCopy.exe

       

       

        incopy-9.064:

        Group = cs

        Path = C:\Program Files\Adobe\Adobe InCopy CC (64 bit)\InCopy.exe

        Display Name = Adobe InCopy CC (64 bit)

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = InCopy.exe

       

       

        indesign-10.064:

        Path = C:\Program Files\Adobe\Adobe InDesign CC 2014\InDesign.exe

        Display Name = Adobe InDesign CC 2014

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = InDesign.exe

       

       

        photoshop-70.032:

        Group = cs

        Path = C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Photoshop.exe

        Display Name = Adobe Photoshop CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        BundleID = com.adobe.Photoshop

        Status = (not running)

        ExeName = Photoshop.exe

       

       

        photoshop-70.064:

        Group = cs

        Path = C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe

        Display Name = Adobe Photoshop CC (64 bit)

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        BundleID = com.adobe.Photoshop

        Status = (not running)

        ExeName = Photoshop.exe

       

       

        prelauncher-11.0:

        Path = E:\Applications\Adobe premiere elements\Adobe Premiere Elements 11\Adobe Premiere Elements 11.exe

        Display Name = Welcome Screen - Adobe Premiere Elements 11

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        Status = (not running)

        ExeName = Adobe Premiere Elements 11.exe

       

       

        premiereelements-11.0:

        Path = E:\Applications\Adobe premiere elements\Adobe Premiere Elements 11\Adobe Premiere Elements.exe

        Display Name = Adobe Premiere Elements 11

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = Adobe Premiere Elements.exe

       

       

        premierepro-7.0:

        Group = cs

        Path = C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

        Display Name = Adobe Premiere Pro CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = Adobe Premiere Pro.exe

       

       

        premierepro-8.0:

        Path = C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

        Display Name = Adobe Premiere Pro CC 2014

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = Adobe Premiere Pro.exe

       

       

        pseeditor-11.0:

        Path = E:\Applications\Photoshop Elements\Photoshop Elements 11\PhotoshopElementsEditor.exe

        Display Name = Adobe Photoshop Elements Editor 11

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = PhotoshopElementsEditor.exe

       

       

        pselauncher-11.0:

        Path = E:\Applications\Adobe premiere elements\Elements 11 Organizer\Photoshop Elements 11.0.exe

        Display Name = Adobe Photoshop Elements Launcher

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        Status = (not running)

        ExeName = Photoshop Elements 11.0.exe

       

       

        pseorganizer-11.0:

        Path = E:\Applications\Adobe premiere elements\Elements 11 Organizer\PhotoshopElementsOrganizer.exe

        Display Name = Elements Organizer 11

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = PhotoshopElementsOrganizer.exe

       

       

        switchboard-3.064:

        Group = cs

        Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\SwitchBoard\SwitchBoard.exe

        Display Name = SwitchBoard 3.0 (64 bit)

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        Status = (not running)

        ExeName = SwitchBoard.exe

       

       

        Installed: 24

       

       

        Running: 2

       

       

        Groups: 140

       

       

        cs3:

        acrobat-8.0

        aftereffects-8.0

        soundbooth-1.0

        bridge-2.0

        contribute-4.5

        devicecentral-1.0

        dreamweaver-9.0

        encore-3.0

        estoolkit-2.0

        fireworks-9.0

        flash-9.0

        illustrator-13.0

        indesign-5.0

        indesignserver-5.0

        incopy-5.0

        photoshop-10.0

        premiere-3.0

        premierepro-3.0

        stockphotos-1.5

        audition-3.0

       

       

        cs4:

        acrobat-9.0

        aftereffects-9.0

        soundbooth-2.0

        bridge-3.0

        contribute-5.0

        devicecentral-2.0

        dreamweaver-10.0

        encore-4.0

        estoolkit-3.0

        fireworks-10.0

        flash-10.0

        illustrator-14.0

        indesign-6.0

        indesignserver-6.0

        incopy-6.0

        photoshop-11.*

        premierepro-4.0

        audition-4.0

        ame-1.0

        exman-2.0

       

       

        cs5:

        acrobat-9.0

        aftereffects-10.0

        soundbooth-3.0

        bridge-4.0

        contribute-6.0

        devicecentral-3.0

        dreamweaver-11.0

        encore-5.0

        estoolkit-3.5

        fireworks-11.0

        flash-11.0

        illustrator-15.0

        indesign-7.0

        indesignserver-7.0

        incopy-7.0

        photoshop-12.*

        premierepro-5.0

        audition-5.0

        ame-2.0

        exman-3.0

        flashbuilder-4.0

        flashcatalyst-1.0

       

       

        ts1:

        captivate3-en_us

        captivate3-fr_fr

        captivate3-it_it

        captivate3-ja_jp

        captivate3-es_es

        captivate3-de_de

       

       

        ts2:

        captivate-4.0

       

       

        el2:

        captivate-5.0

       

       

        as1:

        acrobat-10.0

       

       

        ts3:

        robohelp-9.0

        framemaker-10.0

       

       

        cs55:

        aftereffects-10.5

        audition-4.0

        bridge-4.1

        contribute-6.1

        devicecentral-3.5

        dreamweaver-11.5

        encore-5.1

        estoolkit-3.6

        fireworks-11.1

        flash-11.5

        illustrator-15.1

        indesign-7.5

        indesignserver-7.5

        incopy-7.5

        photoshop-55.*

        premierepro-5.5

        ame-2.5

        exman-5.5

        flashbuilder-4.5

        flashcatalyst-1.5

        switchboard-2.0

       

       

        el25:

        captivate-5.5

       

       

        cs60:

        aftereffects-11.0

        audition-5.0

        bridge-5.*

        contribute-6.88

        devicecentral-4.0

        dreamweaver-12.0

        encore-6.0

        estoolkit-3.8

        fireworks-12.0

        flash-12.0

        illustrator-16.*

        indesign-8.0

        indesignserver-8.0

        incopy-8.0

        photoshop-60.*

        premierepro-6.0

        ame-6.0

        exman-6.0

        flashbuilder-4.52

        switchboard-2.0

        prelude-1.0

        speedgrade-6.0

       

       

        el60:

        captivate-60.*

       

       

        ts4:

        robohelp-10.0

        framemaker-11.0

       

       

        cs70:

        audition-6.0

        bridge-6.*

        dreamweaver-13.0

        encore-7.0

        fireworks-13.0

        flash-13.0

        illustrator-17.*

        indesign-9.*

        indesignserver-9.0

        incopy-9.*

        photoshop-70.*

        premierepro-7.0

        ame-7.0

        exman-7.0

        flashbuilder-5.0

        prelude-2.0

        estoolkit-4.0

        aftereffects-12.0

       

       

        el70:

        captivate-70.*

       

       

        cs70:

        switchboard-3.*

      ----------------------

       

      What should I do to get that showing up on the CC Extension Manager?

       

      Thanks,

       

      Sam Kramer